协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
宾客服务
Customer Service
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
确保员工在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees provide excellent service to internal customers in other departments as appropriate.
礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
财务
Financial
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise.
达到月度和年度个人目标和餐厅营业收入。
Achieves the monthly and annual personal target and the outlet’s revenue.
协助餐饮部年度经营计划的准备工作。
Assists in the preparation of the Annual Business Plan for Food and Beverage Division.
协助进行月度的再度预测，适当的时候让部门副经理参与其中。
Assists in the monthly reforecasting, involves the AM as appropriate.
确保与财务记录的保留、钱款处理及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让部门主管参与其中。
Manages costs proactively based on key performance indicators, works with the AM as appropriate.
确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
有效控制部门破损，在规定范围之内。
Effectively control department breakage within the prescribed scope.
市场营销
Marketing
与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
营运
Operational
确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
确保贯彻执行所有凯悦温情和餐饮经典20条的标准。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the sati sfaction of hotel guests.
确保部门员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
监督餐厅的服务和餐饮标准。在必要的地方与餐厅主管和厨师长一起实施正确的措施。
Monitors service and food and beverage standards in the Outlet. Work with theTeam Leader, and Chef de Cuisines to take corrective actions where necessary
与厨师长共同对餐饮营运进行频繁而全面的检查。
Conducts frequent and thorough inspections together with the Chef de Cuisines , of the Food and Beverage Operation.
经常查证餐饮准备中仅可用新鲜的产品。
Frequently verifies that only fresh products are used in food and beverage preparation.
协助行政总厨/厨师长提出富有创意的建议和想法。
Assists the Executive Chef/Chef de Cuisines with creative suggestions and ideas.
监督对所有运营设备和营业用品的月度盘点。
Conducts monthly inventory checks on all operating equipment and supplies.
针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen on daily operations and quality control.
对菜单上所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
与客房部配合，确保严格执行既定的清洁计划。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效且富有弹性的服务。
Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
从准备工作、服务和菜单方面主持 每日班前例会。
Conducts daily pre-shift briefings to employees on preparation, service and menu.
总则
General
协助餐饮部员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力基础进行选择。
Oversees and assists in the recruitment and selection of Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
监督部门员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of outlet employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
经过适当培训、指导，通过提高每位员工的技能和能力将其效力发挥到最大化。
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
指导员工进行年度表现评估，支持他们的职业发展目标。
Conducts annual Performance Development Discussions with employees and to support them in their professional development goals.
通过持续的反馈和月度会议来帮助部门培训员不断进步。
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
与学习及发展部经理和部门服务教练协调下为员工制定计划并落实有效的培训课程。
Plans and implements effective training programmes for employees in coordination with the L&D Manager and Departmental Service Coach.
监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
支持落实以人为本，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
确保所有员工完全理解并遵守员工守则。
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
确保员工遵守与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
对于员工意见调查做出反馈并落实相应的改善措施。
Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.
其他责任
Other Duties
熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in employee and industrial relations.
在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦国际。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
理解并遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
与竞争酒店、商业伙伴和其他组织的相关代表保持强而专业的关系来往。
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
根据行业、公司和酒店对于餐饮职能要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
