PrimaryResponsibilities主要职责
· Sell the AccorHotels products and services using up-selling andsuggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
· Promote the Hotel’s products and services.
推销酒店的产品和服务。
· Maintain a high level of product and service knowledge about allAccorHotels in your region.
充分了解所在地区的雅高酒店集团成员的产品和服务。
· Develop and maintain a regular pattern of sales calls.
制定并保持定期销售拜访模式。
· Prepare and execute action plans which increase reservation sales andassociated business.
准备和执行增加预订销售和相关业务的工作计划。
· Record and process reservations made by phone/fax/email.
记录和处理通过电话、传真、电子邮件进行的预订。
· Accept wait list reservations.
接受等候单上的客人预订。
· Process amendments to reservations such as extensions, early departures,etc.
修改延期和提前离店等特殊情况的预订记录。
· Manage “no show” reservations by investigation and recording of samesituations.
调查和记录未按预订抵店的预订情况。
· Record special billing arrangements for groups and conventions.
对团队或会议的特别账单安排进行记录。
· Liaise with Front Office Manager or Finance Manager for all reservationsrequiring credit approval.
与前厅部经理或财务经理联系要求信用审批的预订事宜。
· Maintain knowledge of special rates/ offers/ promotions.
掌握关于特价、酬宾、促销活动的信息。
· Monitor reservation levels and inform Managers of current and futureoccupancy rates.
监测预订情况,并向经理通报目前和将来的入住率。
· Prepare reports as requested (e.g. to travel agents, business houses,etc).
按照要求准备报告(如给旅行代理人和商业机构的报告等)。
· Prepare reservation sales reports.
准备预订销售报告。
· Ensure that account information confidentiality.
确保客户资料高度机密性。
Competencies技能
· Demonstrated ability to interact with customers, talents and thirdparties that reflects highly on the hotel, the brand and the Company
具有完全代表酒店、品牌和公司与顾客、人才和第三方交往的能力
· Problem solving, reasoning, motivating, organizational and trainingabilities
具有解决问题,推理,号召,组织和培训能力
· Good writing skills
具有良好的写作能力
· Possess the language and write skills, and type and operate the computerskillfully
具有一定的语言文字能力,并能熟练进行打字和电脑操作
· Mastering statistics and secretary knowledge
掌握一定统计、文秘等知识
· Possess the foreign language reading and writing skill, have ability todeal with every kind of documents and data
有一定英语阅读及书写能力,能够处理中英文各类文件、资料等
· Know well about the Reservations Dept. business activities and assistthe task of each position
熟悉预订部业务,协助各岗位工作
· Possess the ability about the public and social communication
具备一定的公共社交能力
· Master Opera System
熟练操作系统(Opera)