岗位职责:
To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.Ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Promotes the desired work culture and the brand ethos.
协助餐厅经理遵循既定的理念高效的管理餐厅,始终提供周到、专业、高效和灵活的服务。以服务顾客为中心确保稳定运作,并有效监督员工,围绕酒店的核心价值和品牌精神开展工作。
任职资格:
1. Over 1 year of related working experience, preferred on a similar position within a similar quality hotel.
1年以上相关工作经验,有同等质量酒店相似岗位工作经验者优先考虑。
2. Good written and spoken English and Chinese preferred.
良好的中英文书写及口语能力者优先考虑。
3. Good communication skill.
良好的沟通技巧。
4. Honest, upright, Mature and reliable with positive attitude.
诚实正直,成熟可信,乐观向上。
5. Good sense of responsibility, team spirit, good execution ability.
有责任心与团队精神,执行力强。
6. Must possess basic computer literate.
掌握基本计算机技能。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。