【岗位职责】 1、深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 2、负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况 3、对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 4、负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考 5、基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、最优化线上的价格和促销以及相关收益产品。 6、负责平台酒店各项目产品的收益风险管理，保证收益最大化 【岗位要求】 1、5年以上数据分析/收益管理工作经验，奢华酒店项目经验优先； 2、英语口语及书面表达能力优秀，英语可作为工作语言； 3、具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； 4、具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

SCOPE Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Main responsibilities  Involvement in budget preparations and responsible for profit & loss. Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with potential candidates. Manage all operational tasks including their delegation and follow-up. Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. Manage all operational tasks as well as their respective delegation and follow-up. Carry out disciplinary actions in line with company procedures. Re-evaluate work flows to improve and optimize organization. Implement and evaluate procedures and policies. Ensure clear communication within departments. Verify that all information requested by the local police authorities are adhered to and prepared accurately. Organize regular departmental meetings. Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. Conduct daily walk through to ensure quality standards. Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. Set short term and long term measurable objectives to continually improve service levels. Responsible for maintaining 90% scoring for KEA inspections.  Ensure the GRI result achieves 96.2% and GSS result achieves 5.35. KEES (Kempinski Employee Engagement Survey) results are 4.7 and above. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. Manager on Duty weekdays and weekends. Rooms Division responsibility in their absence. Pre-Opening tasks and responsibilities where applicable.

Graduate from university or high school education. 2 years working experience in a similar capacity for multinational. Must speak fluent English. Other languages preferred.  本科或大专以上学历，两年在跨国企业同等职位的工作经验。可熟练地运用英语对话。能同时使用其它语言者优先。 Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement. 具有酒店政管理，酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。 This job requires ability to perform the following  此职务要求有能力完成下列活动: Fair and firm management abilities with high influencing skills  公平和坚定的高技能管理能力。 Strong Administration skill  很强的行政管理能力。 Ideal Leadership skills  理想的领导能力。 Strong knowledge of Food and Beverage (Wine, Spirits)  食物与酒水的知识（葡萄酒、烈酒） Initiative  主动性 Creative and innovative  创造力和革新。 Hands-on approach to all operational aspects  熟悉所有运行状况的操作。 Posses a high personal and work standard  具备高水平的个人和工作标准。 Excellent Verbal & Written Communication Skills  良好的口头及书面的沟通技巧。 Self-motivated  自我激励 Coaching Skills  培训技能 Advanced computer skills  高等的电脑技能 Ability to devise and conduct staff training sessions  制定和进行人员培训的能力 Excellent Interpersonal Skills  良好的人际关系 Strong Marketing Knowledge  丰富的市场营销知识。 Ideal trainer and popular figure among colleagues, superiors and guests.  理想的讲师，在同事、上级和客人之间受欢迎。 Advanced Financial skills and knowledge 高等的财务技能和知识。 Other 其他: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.  与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。 Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.  在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。 Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.  需要频繁用到数学技能，包括基本数学、预算、利润/损失概念、百分比率和差异变通等。 Problem solving, reasoning, motivating, organizational and training abilities are used often.  经常需要运用问题解决、推理、激励、组织和培训等能力。 Ability to travel to attend workshops, specialized training and/or certifications, etc.  愿意出差参加研讨会、专门培训和/或认证等。 May be required to work nights, weekends, and/or holidays.  可能需要在夜间、周末和假日期间上班。

岗位职责： 熟知会议及宴会销售标准 维护及管理回头客的活动，管理所有宴会及会议的预定达到并超越宴会销售预算期望 制定、分析及评价会议及宴会员工主要绩效目标，以高收益战略来优化业务成果 通过保持与市场及国内外客户的联系来进一步提高酒店的知名度。  就培训，销售计划的实施监督宴会销售副总监，销售经理，销售主任及协调员的工作 管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等。 确保为每位员工提供工作所需各种设备工具并保证有效运行 岗位要求 具有至少5-8年国际连锁酒店的相关经验 熟知销售系统并具有良好的沟通能力 了解，旅游产业和宴会销售，对市场走势具有一定的分析和见解 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正

Primary Responsibilities 主要职责 : ·          Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts 依据行政管理层与市场销售部总预算制定年度营收计划 ·          Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved 制定并执行与确保营收目标达成 ·          Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 分析现在与未来市场趋势，整合销售活动以保持并增加营收 ·          Manages key accounts 管理主要大客户 ·          Oversees the selling and servicing of group business 负责监督销售和服务团队业务 ·          Co-ordinates the development of all promotional material 协调发展各项宣传材料 ·          Provides direction on and conducts market research 提供政策导向，并进行市场调研     Qualification:      招聘要求：        1. University Graduate or Diploma and/or Degree or equivalent in the Hospitality Industry     酒店管理、市场营销或相关专业，大学本科以上学历     2.Minimum 5 years experience in similar capacity with international chain hotels     在星级酒店销售部,拥有丰富的销售经验及客户资源，从事销售行业5年以上者优先录用     3.Ability to work under pressure with team and independent     能够承受压力与团队良好合作     4.Strong at drive and lead team at daily sales work     高效能力带领团队     5.Familiar with Beijing market and complete understanding of Key Account Management     熟悉北京酒店销售市场以及重要客户的管理     6.Good sense of  sales in terms of Corporate and MICE     对公司及会议有很好的销售认知

要求务必熟悉上海市场 Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management.  Managing Sales Activities • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).  Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.  Providing Exceptional Customer Service • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports the company’s customer service standards. • Provides excellent customer service consistent with the daily service basics of the company. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.

- 5年以上酒店销售相关工作经历 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 合理高效地安排员工工作，同时积极培养员工的质量意识 - 善于寻求新方法改进工作绩效 - 以身作则，帮助并带领员工 - 出色的语言组织能力，清楚流利地阐述观点 - 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 - 具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 - 愿意接受不定班次工作 - 精通英语，熟练运用口头和书面英语 - 具有丰富的客户资源 - At least 5 years similar working experience of Sales in hotels - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards. - Structures work activities effectively, helps to build staff’s quality consciousness - Keeps on seeking new methods to improve work performance - Sets role-model for staff; guides and assists the staff - Has effective language abilities and clearly expresses opinions and information - Solves problem; reconciles conflict and analyses all relevant information for correct decision-making - Has sound financial knowledge and familiar with the financial situation, initiates effective measures to save cost - Accepts to adopt irregular working hour - Proficiency in English, in both oral and written - Possesses rich customer resources

岗位职责： 1. 全面负责酒店日常运营与管理工作，制定并组织实施酒店营销策略，制定经营预算，完成营收、利润指标及年度重点工作等。 2. 负责制定和执行酒店的产品、服务和品牌标准，妥善处理客户投诉和意见，提升客户满意度。 3. 负责与各界人士的公共关系，树立酒店良好形象。 4. 组织召开酒店例会，及时进行运营状况分析，搜集整理市场及竞对信息，动态把控酒店的产品定价和销售策略。 5. 指导培训工作，培养酒店所需人才，提高员工素质。 6. 负责组织开展酒店维修保养和安全管理工作。 7. 负责酒店员工管理、激励、关怀，开展企业文化建设，营造良好的工作氛围。 任职要求： 1. 本科及以上学历，酒店管理、旅游管理、市场营销相关专业优先考虑。 2. 具备10年以上中高端度假型酒店或高星级酒店从业经验，其中至少有5年以上的高层管理经验。 3. 具备出色的市场营销运作经验，能独立提出酒店产品方案并策划各项活动。 4. 具备经营思路和能力，能推进公司项目的实施，并能熟练运用相关工具。 5. 具备出色的沟通协调能力和全局把控能力，能够应对突发事件。 6. 认同公司的企业文化和经营发展战略，富有激情，团队组织管理能力和管理执行力强。 7. 有川渝两地酒店管理经验者优先考虑。

岗位职责： 1、配合业主代表实施业主方对酒店的全面监管，负责监管酒店的财务工作； 2、参与酒店的经营管理，保障往来资金的安全； 3、督促酒店建立健全财务管理制度及流程体系，完善财务监督机制，保障酒店财务工作的正常有序开展，对酒店财务工作的合规性进行监督； 4、参与审核酒店拟定的年度经营预算方案、并监督其执行情况对酒店会计核算工作的质量进行监督，审核酒店财务报告，评价和报告其经营管理业绩，根据国内会计准则和业主要求报送相关的财务信息； 任职要求： 1、财务管理、会计、金融相关专业、本科及以上学历； 2、5年以上5星级及以上财务管理岗位工作经验，熟悉酒店财务管理模式； 3、通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识； 4、良好的协作能力，优秀的沟通、分析能力，对企业忠诚度高；

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Marketing Communications Manager is responsible to develop, implement, monitor and evaluate the hotel’s marketing communications strategy, including advertising, promotions, public relations, graphics and collateral, so as to support the marketing objectives for the hotel and maximise the hotel’s positive exposure in local, national and international markets. Ideally with a university degree or diploma in Communications. Minimum 2 years work experience as Communications Manager or Assistant Marketing Communications Manager. Good problem solving, writing, administrative and PR skills are a must.

岗位职责 1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。 3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 岗位要求 1.有3年以上同星级客房管理工作经验。 2.熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 3.掌握熟悉客房管理、服务流程和质量标准。 4.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Main Functions To be responsible for the management of all aspects of the restaurant, room service & lounge functions: operations and administration, in accordance with hotel standards. To ensure guest service levels according to food and beverage brand standards. To direct, implement and maintain a service and leadership philosophy which serves as a guide to respective staff. To maintain the cleanliness and organization of the entire restaurant area including storage area, guest area, entrance area as well as all other front and back of house areas.  maintain complete knowledge of: a)     core and departmental brand standards for room service, Restaurants and lobby lounge b)    dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code c)     all liquor brands, cocktails, beers and non-alcoholic beverages as well as assigned glassware and garnishes d)    particular characteristics and descriptions of every champagne/wine by the glass and major wines on the wine list e)     all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices; daily menu specials and unavailable items f)     operating the Micros POS and all Micros related policies and procedures g)    correct maintenance and use of equipment, to use equipment only as intended h)     all hotel services/features and local attractions/activities to accurately respond to guest inquiries i)      daily arrivals/departures, VIP’s, scheduled in-house group activities, locations and times j)      all departmental and divisional policies and procedures

Managing Recruitment and Hiring Process ·          Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ·          Establishes and maintains contact with external recruitment sources.  ·          Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ·          Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ·          Oversees/monitors candidate identification and selection process. ·          Provides subject matter expertise to property managers regarding selection procedures. ·          Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ·          Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ·          Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ·          Prepares, audits and distributes unemployment claim activity reports to property management. ·          Attends unemployment hearings and ensures property is properly represented. ·          Ensures that department has the available resources on hand to administer employee. Managing Employee Development ·          Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·          Ensures employees are cross-trained to support successful daily operations. ·          Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ·          Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ·          Ensures attendance by all new hires and participation of the leadership team in training programs ·          Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ·          Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ·          Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ·          Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ·          Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ·          Partners with Loss Prevention to conduct employee accident investigations, as necessary. ·          Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ·          Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ·          Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ·          Ensures medical records are maintained in a separate, secure and confidential medical file. ·          Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ·          Communicates property rules and regulations via the employee handbook. ·          Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ·          Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ·          Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ·          Manages Workers Compensation claims to ensure appropriate employee care and manage costs.  ·          Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

工作职责 1、制定并监控公司的财务计划，包括预算、资产管理和投资计划； 2、督促会计部门进行准确、及时地记录和报告公司的财务数据； 3、分析财务数据以评估公司的财务状况，提供建议和指导； 4、管理税务事务，包括报税和遵守相关法规。 5、管理公司内部控制流程，并确保符合审计和监管要求。 6、建立并维护与金融机构、投资者和其他合作伙伴的关系。 任职要求 1、至少5年以上的财务管理工作经验，有酒店集团财务管控经验优先； 2、熟练掌握财务软件和工具，具备财务分析能力和商业思维，能够快速识别问题并提出有效的解决方案。 3、具备优秀的沟通、协调和谈判技巧，出色的管理和领导能力，能够协调并激励团队工作。

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. Minimum 2 years experience as Chef de Cuisine or Sous Chef in a hotel or restaurant of good standards; preferably with experience in luxury international brands.   Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

Job Description： 1. Developing strategy, tactics, sales plans and profit targets 2. Assists in producing the Annual Revenue Plan 3. Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objectives are achieved 4. Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 5. Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets.   6. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications 7. Create and implement special programs to achieve greater profitability Requirements: 1. Minimum 2 years working experience in a 5 star hotel in a similar position 2. Experience in developing strategic business plan 3. Ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company 4. Problem solving, reasoning, motivating, organizational and training abilities 5. Proficient in the use of Microsoft Office 6.Good communication skills

·     Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise Sales rooms revenue and guest experience ·     对酒店所针对的关键行业有深入的了解，并在需要时获得行业/客户专业知识，以最大限度地提高销售收入和客户体验 ·     Maximize LNR/KNR actualized room nights and ADR towards hotel objectives ·     最大化地实现LNR/KNR客房夜数以及ADR，从而完成酒店目标 ·     Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures ·     根据IHG酒店业务发展标准操作程序，验证指定客户的潜力并创建客户计划 ·     Develop the assigned portfolio to meet set goals and maximise profitability ·     发展指定的投资组合，以满足设定的目标并最大限度地提高盈利能力 ·     Assist DOSM to provide effective leadership to sales teams, including the ability to direct activities according to the relevant detailed SOPs ·     协助DOSM为销售团队提供有效的领导力，包括根据相关详细SOP条例中所述指导活动的能力

1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 8、完成领导安排的其他工作。

Ensuring the quality, consistency and production of areas of responsibility in kitchen.  Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.  Works with team to improve guest and employee satisfaction while maintaining the operating budget.  Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

The Four Seasons Hotel Hangzhou at West Lake is looking for Western Kitchen Chef De Cuisine who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: o Commitment to supportive teamwork and open communication o Responsibility for ongoing enhancement of their skills and performance o Recognition of personal accountability for their own actions and the outcomes of those actions o An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Join us and Enjoy… o An opportunity to build a life-long career with global potential and a real sense of pride in work well done o Best-in-industry training o Complimentary stays at Four Seasons properties (based on availability) with discounted meals o Incentive bonus/ competitive salaries o Employee service awards o Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts http://job.veryeast.cn/784080  Wechat: 杭州四季HR

【岗位职责】 1、制定及执行酒店市场销售计划。拟定考核市场营销部各组业绩的绩效考核制度。 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、根据市场供求情况、客户意向及需求，优化组合酒店各服务产品，整体推进酒店营销，多渠道开拓酒店的客源市场。走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、本科以上文化程度；5年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

The Four Seasons Hotel Hangzhou at West Lake is looking for Assistant Director of Finance who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: -Commitment to supportive teamwork and open communication -Responsibility for ongoing enhancement of their skills and performance -Recognition of personal accountability for their own actions and the outcomes of those actions -An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company -Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests SUMMARY 岗位概述 To assist the Director of Finance in the administration of all financial aspects of the hotel's operation. To ensure that all local and corporate policies and procedures are observed, andto supervise the day-to-day operation of the Accounting office. ESSENTIAL FUNCTIONS核心职责 People Functions  -Maintain harmonious and professional relationship with all departments and Home Office. -Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. -Plan, organize, lead and control different projects and activities within the finance team. -Identify coaching moments and ensure that those moments become opportunities of learning and development for the Finance team. -Establish a rapport with the Finance team and other divisions within the hotel. -Have a global working perspective and excellent communication skills – written and verbal -Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed. -Have the ability to supervise the day-to-day duties of the Finance team and assist as necessary. -Hold monthly department meetings with Accounting Staff to ensure communication and address any issues that are affecting the team. -Participate in and develop staff training programs in order to minimize staff turnover and maintain high morale.  Particular emphasis should be given to those individuals qualifying for future advancement. -Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities. -Meet with the Director of Finance on a regular basis to communicate all accounting activities and results of the Accounting office meeting or any other related issues. -Actively network within the community to attract potential candidates for recruitment purposes. -Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with Accounting staff as required. -Conduct self in a professional manner at all times. Product Functions -Thoroughly understand and possess a working knowledge of the Accounting & Finance Manual -Excellent understanding of Month-End Process including, but not limited to, preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals. -Great attention to detail along with a continuous innovation of daily working of the Finance team under the direction of the Director of Finance. -Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies and as directed by the Director of Finance. -Prepare Daily Cash Position report and maintain the highest level of investment of excess funds in accordance with corporate guidelines as prescribed in the Accounting & Finance Manual. -Assist the Director of Finance in preparation of all budgets and forecasts. -Excellent understanding of the current Edition of USALI. -Prepare or oversee the preparation of all local, state and federal tax returns and other reporting (including 80-20 rule reporting) on a timely basis. -Ensure rent expense is calculated accurately per the terms of the Management Agreement, Leasehold Agreement or Easement Agreement and that payments are made or the outstanding liability for the rent accrual exists and is accurate. -Ensure the outstanding liability for all revenue/profit related fees (i.e. Management Fees, Incentive Fees, Marketing Fees, Advertising Fees, Royalty Fees) is accurate and complies with the respective Management Agreement(s). -Ensure electronic payments have the signatory of a member of Group B on each individual page and the initials of a member of Group A and both members of Group A and B sign the Batch Total of the payment run. -Ensure strict access controls over unused cheques to prevent improper or unauthorized use of the documents and ensure there is segregation of duties in place to safeguard the writing and voiding of negotiable bank cheques. -Ensure accurate exchange rates in Financial Reporting are applied to the local currency (where applicable) and valued in the currency stipulated in the Management Agreement. -Ensure post-departure credit card credit allowances are performed only by accounting and all such allowances are reviewed and signed per the SR-5 by Director of Finance or Assistant Director of Finance and all “Unmatched -Credits” reports provided by credit card processing company are reviewed/scrutinized by DOF monthly and retained by the Director of Finance. -Approve all journal entries with supporting documentation (as appropriate) and ensure all non-standard, non-recurring entries are countersigned by Director of Finance. -Ensure the system is set up to prevent month end closing without all journal entries being posted, updated or otherwise entered into the General Ledger. -Ensure that monthly reconciliations for all balance sheet accounts are prepared and all bank reconciliations are countersigned by Director of Finance on a monthly and on a quarterly basis; Director of Finance approves all reconciliations paying special attention to reconciling items. -Coordinate and facilitate external and internal audits. -As required, have a working knowledge of residential (or other entity) accounting procedures and how it affects the hotel’s financials. -Continuously strive for improvement of processes and efficiency. Profit Functions -Monitor and control expenses of the hotel paying special attention to the daily reporting done by the auditor of the hotel and addressing issues that not only have material effect, but also effect the guest experience. -Ensure that House Funds and Floats Counts are up to date and limit any kind of exposure that would affect the profitability. -Assist the Director of Finance in Forecasting/Budgeting -Ensure gains/losses on the sale/disposal of fixed assets are properly disclosed and recorded on the Statement of Changes in financial position (SR-25 where applicable) and on the P&L statement. -For locations that maintain full balance sheets including fixed assets, ensure accumulated depreciation accounts are accurate and properly recorded. Preferred Skills & Qualifications: -Proficient in Mandarin and English communication -Thorough knowledge of all jobs in the Accounting area -Strong Mathematical and Analytical skills -Proficient computer use and report generating skills -Commit to follow all local and corporate policies and procedures -Similar working environment is preferred Join us and Enjoy… -An opportunity to build a life-long career with global potential and a real sense of pride in work well done -Best-in-industry training -Complimentary stays at Four Seasons properties (based on availability) with discounted meals -Incentive bonus/ competitive salaries -Employee service awards -Annual employee party/ social and sporting events  

关键职责： 1、根据公司发展战略规划目标，搭建会员体系，把握会员需求，围绕用户生命周期完善会员体系； 2、负责维护和优化完善会员管理体系，提升用户体验，开发潜在客户，维系现有客户，增加有效会员数量，提高顾客活跃度、复购率及忠诚度，保证会员是企业资源而非个人资源； 3、根据品牌调性和会员特性，策划会员活动并落地实施； 4、分析会员需求，定期做好满意度分析，服务升级及调整建议并推动实施； 5、规划VIP活动，与会员进行互动，促进销量转化； 6、利用个性化、精细化运营手段，提升客户消费体验，增加用户活跃度，提升用户对产品及品牌的粘性； 7、提炼会员数据，对各业态的价格及营销策略提供建议与支持； 8、整合各业态会员，拓展异业合作，打造会员生态圈，提升会员增值服务； 9、与品牌部、IT部合作，运用大数据，增强各业态营销能力； 10、负责会员产品的宣传、推广、销售，完成销售任务指标。   任职资格： 1、本科及以上学历，6年以上相关工作经验；具备行业市场资源； 2、有酒店行业会员体系搭建或相关经验，熟悉酒店领域的销售工作； 3、8年相关工作经验，4年以上同岗位工作经验；具备行业市场资源； 4、具备优秀的表达、沟通、组织及协调能力，优秀的写作技能； 5、责任心强，形象气质佳，性格开朗。

岗位职责： 1、负责拟定并完善财务管理部工程招投标管理办法及招投标工作流程； 2、起草、审核合同文件，参与合同谈判与会签； 3、及时向公司通报合同履行中发生的问题，并提出解决问题的意见； 4、负责编制工程招投标的资格预审文件及招标文件，负责开展工程招标资格预审及相关的报批工作； 5、负责组织工程实施过程中合同价款变更审核、报审、报批工作； 6、代表公司参与合同纠纷的调解、仲裁或诉讼活动； 7、负责本部门合同台账管理及相关合同的保密。 任职条件： 1、统招本科以上学历，经济类、工程类等相关专业； 2、5年以上酒店、房地产采购、招投标管理工作经验，知名地产经验优先考虑； 3、熟悉招标采购流程，了解建筑工程相关规范，法律及相关法规； 4、熟悉建筑材料及设备特征，市场行情及供应渠道； 5、具有较强的商务洽谈能力，有良好的职业道德及沟通协调能力。