· Establish strong cooperative and business partner relationship with the local client through communications.
通过与客户的沟通，并与本地客户建立牢固的合作和商业伙伴关系。
· Assist DOSM to develop marketing plan and budget.
协助市场销售总监开发并制作销售计划，并准备预算。
· Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest complaints.
与客户之间的互动获取客户对产品的回馈及其期望服务水准。
· Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
在客户例行会议前期或安排布置会场时与客户会面,对客户在房间，设施配备及餐饮供给等方面获取客户综合评价及改进建议。
· Make catering and banquet sales plan with DOSM and Director of F&B.
与市场销售部总监和餐饮总监共同制定餐饮宴会销售计划。
· Assist hotel to develop and promote new product and service
协助酒店新产品及服务的开发和推广。
· Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
针对日常业务需求合理面试及雇用管理人员或临时员工。
· Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
依照现行新员工入职程序的基础上，实行新员工岗位培训。
· Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.
运用各种现行方式对新员工进行培训；对该种培训具有主观能动性并在适时的时候进行行为指导。
· Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
有责任监督员工成长；确保酒店规则的平等性及连贯性；确保该细则在SOP及LSOP中充分体现
· Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
定时表述在管理统筹业务项下的商业契机，与此同时仍需表达对业绩的期望，有认可的成效以达到满意的成绩。
· Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
在客户面前表现友好的领导力，兼具客户服务及树立与客户之间积极形象。
· Empowers associates to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations.
给予员工机会向客户表现优良客户服务；制定细则帮助员工根据参数对比自身期望值；确保员工接受不同程度客户满意度的培训课程。
· Reviews sales and catering guest satisfaction results to identify areas of improvement. Reviews findings with Sales management team to develop appropriate corrective action and shares plans with property leadership.
· 悉知客房客人及宴会客户的满意度及缺陷，与销售团队探求改善方针并向管理层提交可行性改进方案。
· Assist hotel to make market strategies.
协助酒店市场战略的制订。
· Consider external economic environment when making plans.
做计划时考虑外界经济情况。
· Manage financial and budget report as well as making pricing strategies.
管理财务报告，财务分析预算，制定部门的定价策略。
· Ensure to achieve business goals through making revenue and expense balance.
确保按照收入和开支预算实现经营目标。
· Negotiate with client to satisfy consumer’s need as well as achieve profit of the hotel.
与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润。
· To carry out any other sessions duties and responsibilities of assigned.
积极执行并完成上级领导给予的任务。
