1. 管理客房服务员的工作来确保所有客房和走廊达到最高标准的清洁度和整洁度的维护，达到客人的满意度。并且监督住客房的打扫，已退房按照下一位客人抵达时间完成清扫。
Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.
2. 检查住客房和未使用房并采取改进措施来满足诺金酒店的清洁，维护和物品的标准。同时检查客房部设备在使用时得到了适当的维护。Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet NUO standards in terms of cleanliness, maintenance and supplies. Also check that housekeeping equipments are given proper care and maintenance whilst being used.
3. 执行在职训练，负责各自楼层服务员的外貌和行为标准。激励员工实现卓越的绩效。每年参加员工绩效的评价。
Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors. Motivate staff to bring about excellent performance. Participate in the evaluation of staff performance once year.
4. 保持更新各部门家具的运转和清洁表记录。
Keep updated records of furniture movement and cleaning schedules of their section.
5. 在下班前，报告并交接需要特别关注的客人，异常状况及需要跟进的事情以保证服务的一致性和客人的满意度。
At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
6. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。
Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.
7. 核实工作间所应配备有所有客房需要的物品并熟练的控制节省支出。
Verify that pantries are equipped with all the necessary items needed in servicing guestrooms, and proper control is practiced to save expenses.
