管理整个行政楼层的营业– 包括接待贵宾、处理客人投诉、分发日用品、早餐和鸡尾酒服务 – 使酒店得到最大利润，保持顾客的满意度。
Managing the entire executive floor operation - including VIP reception, handling guest complaints, distribution of groceries, breakfast and cocktail service - maximizes the hotel's profits and maintains customer satisfaction.
监督客房安排，进行客房检查，保证客人非常舒适和快乐。
Supervise room arrangements and conduct room inspections to ensure guests are very comfortable and happy.
迅速处理客人的请求、询问和抱怨，保证采取行动， 和其它部门一起协调满足客人请求或特别需要– 保证客人完全满意。
Promptly handles guest requests, inquiries and complaints, ensures that action is taken, and coordinates with other departments to meet guest requests or special needs - to ensure complete guest satisfaction.
进行交接班说明工作，确定了解酒店活动和运营要求。
Conduct shift descriptions to ensure understanding of hotel activities and operational requirements.
完成开档工作,包括摆放必要的用品和工具,并确保工作区城的卫生和正常运营。
Complete the opening work, including the placement of necessary supplies and tools, and ensure the hygiene and normal operation of the work area city.
在客人离开后,清理并重新布置桌面。
Clean and rearrange the table after guests leave.
预测用餐需求,并及时与厨房沟通补充餐品。
Anticipate meal needs and communicate with the kitchen to replenish meals.
为客人办理入住,并提供高质量的餐饮服务。
Guests are checked in and quality catering is provided.
根据不同时间段,提供不同的服务和清洁布置。
Different service and cleaning arrangements are provided according to different time periods.
按照酒店标准为客人调制和提供酒精饮品，准备和提供热饮(滴滤式咖啡、茶、卡布奇诺、浓缩咖啡等)。
Prepare and serve alcoholic beverages to guests according to hotel standards, prepare and serve hot beverages (drip coffee, tea, cappuccino, espresso, etc.).
提供葡萄酒\香核酒服务。
Wine/Nuke service available.
分类储存所有可重复使用的物资,清洁所有设备,完成每日清洁检查表,做好关档工作。
Segregate all reusable materials, clean all equipment, complete daily cleaning checklist, and close files.
根据检查表管理日常用品和库存。
Manage daily supplies and inventory according to checklist.
熟悉前台的各项业务，英语流利。
Familiar with the front desk business, fluent English.
精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。
Proficient in the reception procedures of the front desk, strong communication skills, solve various difficulties in work, deal with various complaints.
