§ 确保根据凯悦酒店标准,始终提供礼貌、专业、有效及灵活的服务。
To provide acourteous, professional, efficient and flexible service at all times, followingHyatt Standards of Performance.
§ 负责指定工作区域的所有职责和任务。定期回顾重点任务清单,并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform allduties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists arereviewed and changed on a regular bases reflecting change in trends, guestexpectations and operating philosophies.
§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题汇报领班,并及时回馈和跟进。
Handle guest enquiries in a courteous andefficient manner and report guest complaints or problems to Team Leader if noimmediate solution can be found and assure follow up with guests.
§ 明确自身首要任务是为客人提供服务,并以客人的需求和安全为第一要务。
Realize that his/herprimary role is to be of service to the guest and that their needs & safetycome first
§ 确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correctinformation & advise the guest on the various services/activities in thehotel.
§ 确保所有区域的整洁。
Must keep all areas clean at all time
§ 必须完全了解急救和救生的技术。
Must be completelyconversant with first aid & life saving techniques.
§ 时刻关注客人发出的求救信号。
Must be attentiveand alert for any signs from the guest.
§ 保障客人的人生安全。
Must be ensure guestsafety.
§ 在有替补人员情况下救生员不得离岗超过15分钟,如果需超过15分钟应报备给水疗与健身经理。
Lifeguards shouldnot be away from duty for more than 15 minutes if substitutes are available. Ifmore than 15 minutes is required, must report to Spa&Fitness Manager.
§ 在无替补人员情况下救生员不得离岗。
The lifeguard shallnot leave the area without a substitute.
§ 应救生员疏忽导致的任何安全,救生员应承担一切责任。
Shall be liable forany safety resulting from their negligence.
Scope of Position
The Restaurant Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests.
Requirements
Mandatory
Have a minimum of 2 years experience in a luxury establishment
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
Be aware and adhere to key MOHG competencies:
Delighting our Clients
Working together as Colleagues
Promoting a Climate of Enthusiasm
Being the Best
Delivering Shareholder Value
Playing by the rules
Acting with responsibility
Desirable
Actively looking to be ‘Best in class’
Actively looking to use the career development within MOHG
Desire to understand and research competition
Committed to improvement and knowledge of hospitality outside work.
Multi-lingual
Knowledge of specific hospitality industry applications is desirable
Scope of Position
The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests.
Requirements
Mandatory:
Have a minimum of 1 year experience in related food and beverage establishment
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanor at all times
Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
Be aware and adhere to key MOHG competencies:
Delighting our Clients
Working together as Colleagues
Promoting a Climate of Enthusiasm
Being the Best
Delivering Shareholder Value
Playing by the rules
Acting with responsibility
Desirable:
Actively looking to be ‘Best in class’
Actively looking to use the career development within MOHG
Desire to understand and research competition
Committed to improvement and knowledge of hospitality outside work.
Multi-lingual
Knowledge of specific hospitality industry applications is desirable