岗位职责 1.负责完成部门营业目标确定会议、团队市场分配给自己的销售目标。 2.负责不断开发、发展新客户。 3.经常拜访老客户，与老客户保持密切的关系，及时掌握老客户的新需求和客源情况，随时为他们处理用房，娱乐用餐、会议等事宜。 4.经授权代表本店与客户签订有关团队、会议销售协议，并及时与其他部门沟通，保证协议的实施。 5.陪同来访客户参观本酒设备设施，赠送本酒店的宣传资料。 6.负责做好团队、会议市场资料收集、汇总及建档工作。及时掌握市场动态，为部门经理提供准确的信息资料。 7.协助财务部、前厅部处理好团队、会议开房、信用及结账等工作。 岗位要求 1. 本科以上学历,中共党员优先 2. 掌握一定的市场、公关销售知识和技巧，全面了解本酒店的产品和服务。 3. 有较强的协调、推销和交际能力及书面、口头表达能力。 4. 有销售部、前厅部工作经验。 5. 身体健康，精力充沛，仪表端庄，反应灵活。

负责所有相关的行政任务职责。 a)   根据餐饮服务部经营计划，制作餐饮经营报表，进行各餐厅经营分析，协助各部门经理完成相关报告。 b)   协助梳理并优化餐饮服务标准与流程，落实相关规章制度与规范。 c)   协助进行部门员工的排班安排和考勤管理。 d)   协助组织餐饮专题培训，持续提升部门员工服务能力。 e)   收集、整理餐饮服务满意度调查结果，协助落实改进方案。 f)   收集、整理住店客人餐饮相关投诉，协助部门经理跟进意见反馈。 g)   熟悉突发事件，安全以及应急的程序。 h)   在员工和客人面前一直保持酒店的良好形象。 i)   协助组织员工会议和聚会。 j)   保持餐饮办公室的整洁，各类文件整齐有序。 k)   按照餐饮总监/副总监要求做一些翻译工作。 l)   按照餐饮总监/副总监安排在分部门运营中，起到主管工作职能。 根据集团管理培训生统一要求，参与集团项目并按时完成。

·           Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。 ·           Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 ·           Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。 ·           Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。 ·           Implement on daily upsell goal and member enrollment goal. 完成每日房间房间销售升级和雅高乐雅会会员招募的目标。 ·           Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。 ·           Ensures high standards of personal presentation & grooming. 始终维持高标准的个人形象和仪容仪表

【岗位职责】 1、根据公司人力资源规划制定相关部门的招聘策略、招聘计划； 2、负责相关领域的人力资源市场分析，有效管理及优化招聘渠道； 3、负责相关部门的具体招聘工作，包括人才寻访、面试、录用等； 4、参与招聘体系建设及相关的优化、创新项目。 5、正确及时的发布内部和外部的招聘广告； 6、面试员工； 7、通过酒店网站管理在线招聘工作； 8、确保员工和经理了解人力资源的规章制度； 9、促进并协助交叉培训，岗位轮换和多重技能； 10、员工档案的维护工作； 11、遵循聘用前，雇用期间和离职检查单； 12、确保能够随时为员工和经理提供与行业规定相关的信息。 【岗位要求】 1、本科以上学历，3年以上大型企业人力资源工作经验，其中招聘工作经验至少2年以上； 2、熟悉招聘业务流程以及各种招聘渠道； 3、熟练掌握两种以上人才测评或面试技巧； 4、思维敏捷，富有工作激情，具较强的沟通能力与抗压能力。 5、会视频剪辑；

确保人力资源部工作的高效运行。 Ensures efficient HR office procedures. 确保所有人事记录在人事系统中的保存，归档以及更新。 Ensures that all personnel records are maintained filed and updated in the HR System. 保证所有人事文件使用的准确性和机密性。 Ensures Human Resources documents are properly routed with strict accuracy and confidentiality. 通过以下活动汇集并保持最新的人事记录。 Compiles and maintains personnel records by performing the following duties. 在人事系统中记录准确的员工信息，如员工个人资料、员工补偿、福利、所得税信息、出勤、个人表现评估以及员工终止合同日期及终止合同原因。 Records accurate associate information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason in the HR System. 根据要求做好档案系统的保持和更新。 Maintains and updates manual and computerised filing system. 制作准确和最新的员工信息报告并进行人事记录，提供准确的员工信息给财务部以制定工资或其他用途。 Provides accurate and updated HR reports of associate files to document personnel actions and to provide information for payroll and other uses. 协助核查以保证员工设施的标准，比如：员工更衣室、员工餐厅、员工公寓及员工吸烟区。 Assists by checking to ensure all associate facilities are maintained within standards, ie. Associate Lockers, Employee Restaurant, Associate Dormitory and Associates’ smoking area.  严格遵守酒店的政策和程序。 Complies with hotel's Policies & Procedures.

Scope of Position The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. Requirements Mandatory: Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our Clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable: Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable

1.         Update training notice board with all information on “what is happening in and outside hotel” and training information. 更新培训告示栏上所有关于酒店内部及外部的新消息和培训信息。 2． Organize reward and certification programs. 组织奖励及证书计划。 3． Keep records of each individual TM on every training he/she attended of the hotel. 保存每位员工的参加培训记录。 2.         3.         4.         Organize in coordination with Director of HR and Department Heads’ approved cross-training. 组织协调人力资源总监和部门经理批准的交叉培训。           5.         Coordinate departmental cross-training. 协调部门间交叉培训。 6.         Facilitate total quality management. 实行全面质量管理。 7.         Manage training and development. 管理培训和发展。 8.         Develop strategies which address hotel guidelines and Human Resources policies on training and development. 发展关于确定酒店宗旨和人力资源关于培训和发展的政策的战略。 9.         Develop plans to conduct needs analyses and in-house training on a regular basis. 定期进行培训需求分析和酒店内培训。 10.     Design and maintain hotel training records or legislative on a regular basis. 定期制订并保存酒店培训记录。 11.     Develop tools and systems to ensure training and development programs meet the hotel’s objectives. 制订工具和体系保证培训和发展计划达到酒店目标。 12.     Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored. 保证培训和发展与经营计划、预算相结合，明确并监督计划目标。 13.     Take part in the preparation and planning of Training Department goals and objectives. 参与准备和计划部门目标。 14.     Monitor the implementation of quality management systems. 监督实施质量管理体系。 15.     Assist with the management of department cost control. 协助管理部门成本控制。 16.     Prepare and manage Training Department budgets. 准备和管理部门预算。 17.     Monitor, analyze and report variations from the budget. 监督、分析和报告预算的变动。 18.     Coordinate work operations within the department. 协调部门内部工作。 19.     Develop performance standards for operations in the Training Department. 建立部门内部工作表现标准。 20.     Assess work operations and prepare plans to implement change when required. 评估工作表现，在必要时制订调整计划。 21.     Facilitate multiskilling. 促进多技能培训。 22.     Manage TMs training and development using the Hilton and Conrad Human Resources Management System. 运用希尔顿及康莱德品牌人力资源管理体系管理员工培训及发展。 23.     Manage the planning and delivery of orientation programs. 计划及实施入职培训计划。 24.     Implement TMs performance appraisals. 执行员工工作表现评估。 25.     Provide ongoing advice and support to team members under your supervision. 为下属员工提供建议和支持。 26.     Implement appropriate management practices that provide team members motivation and communication. 实施适当管理方法以激励员工并促进沟通。 27.     Organize Team Members’ activites. 组织员工活动。 28.     Set team goals in consultation with team members according to hotel/department goal, policies and practices. 根据酒店/部门目标、政策和实际情况与团队成员共同设立团队目标。 29.     Maintain personal presentation to hotel and Hilton& Conrad standards. 根据酒店及希尔顿集团标准保持个人形象。 30.     Ensure all reporting and servicing deadlines are met in a timely basis. 保证按时完成所有报告和服务。 31.     Manage the completion of monthly and ongoing training reports. 管理完成每月及正在进行的培训报告。 32.     Provide information as required regarding training records and attendance. 需要提供培训记录及出勤情况的相关信息。 33.     Assist all departmental trainers if necessary, with their training.    必要时协助所有部门训导师的培训。 34.     Deal effectively with guests and workplace colleagues from a variety of cultures. 与不同文化背景的客人和同事进行有效沟通。 35.     Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures. 执行健康及安全法规、政策及程序。 36.     Adhere to the hotel’s security and emergency policies and procedures. 执行酒店安全及紧急情况政策及程序。 37.     Be familiar with property safety, current first aid and fire emergency procedures. 熟悉酒店安全、急救及消防紧急情况程序。 38.     Manage and maintain internal marketing tool for learning & development. 管理并维护酒店内部学习与发展宣传工具。 37.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。

执行专业的财会职责，管理酒店的支出，收入，资产和债务，以确保公司的资产安全处于集中控制的环境。管理较低级别的会计人员。 Perform professional accounting duties to maintain control overexpenses, income, assets and liability of the hotel to ensure the security ofthe assets of the company in a centralized accounting environment.  Manage lower level accounting staff. 每天审查并更正收入帐目。 Review and correct dailyrevenue journal 通过编制月度对帐单并进行相应的帐目调整，控制资产负债表的所有科目 Controls all balance sheetaccounts by preparation of monthly account reconciliations and actionsaccordingly 特别审查应付帐款余额以确保其准确性，采取措施保证在90或120天内结清相应款项 Specifically reviews theaccounts payable balance to ensure accuracy and proposes action and follow upto be taken to ensure a clear balance with limited over 90/120 day amounts 酒店住宿预付款项的控制工作 Control accommodation advancedeposits 监控酒店的现金及投资 Monitor house banks andinvestments 分析研究出纳的帐目出入  Analyze and investigatecashiers’ over’s and shorts 按明细帐目编号将支票录入系统 Code and input manual cheques 分析并录入银行对帐单信息 Investigate and input bankstatement data 编制诸如周转金及换置备用金等银行往来调节表 Prepare bank reconciliationssuch as agency imp rest and replacement reserve 审查月度存货应付帐款对账单 Review accounts payable monthlyinventory reconciliations 审查采购应付帐目 Review accounts payablepurchase journal 审查旅行社提成支付款项 Review travel agency commissionpayments 保管换置备用金的现金帐目 Maintain replacement reservecash book 审查不同来源的帐目，然后准备将其录入总帐 Review and prepare input in thegeneral ledge from various sources 审查餐饮类帐目及对帐表 Review food and beveragecontrol reconciliations and journal 审查存货类应付帐款 Review accounts payable/inventory interface 编制月末各类帐目 Prepare month end journals 编制资产负债表，并进行必要的对帐工作 Prepare balance sheet recordand identify and reconcile all items therein 对工资进行审计 Audit payroll 为洲际酒店集团的其它酒店，总经理，商店商铺租金编制月度账单 Prepares monthly invoices forother IHG hotels, General Manager, Store and Shop rentals 整理准备月末结帐的各类会计凭证 Prepares all journal vouchersfor month-end closing

SCOPE范围 Responsible for answering allincoming calls and requests addressed at the Property Reception Counter,handling the check-in and check-out of apartment and office tenants and followup with tenants’ satisfaction. Perform administrative duties for the Property operationssection. 负责回复物业前台所有来电和请求，处理公寓、写字楼客户的入住和退房手续，并跟进以确保住户满意。履行物业运营的行政职责。 OVERALLOBJECTIVES 总体目标 The job of Guest Relations Clerkis executed satisfactorily when: 客户关系专员应执行并完成以下目标： Hotel and Outlets are promoted. 推广酒店的产品和营业场所。 Guest complaints are minimized and if occur followed up efficientand are reported to Operations team. 最大限度地减少客人投诉，如果发生，则进行有效跟进，并向运营团队报告。 Responsible for coordinating all incoming calls and requestsaddressed at the Property Reception Counter, handling the check-in andcheck-out formalities of apartment tenants and following-up in order to ensuretenants’ satisfaction. 负责协调所有来电和请求解决前台接待的问题，为公寓和写字楼租户办理入住和退房手续，跟踪解决租户提出的问题，确保客人满意。 MAIN RESPONSIBILITIES主要工作职责 Be knowledgeable with the product and service knowledge as well asthe hotel daily and meeting activities. 了解酒店的产品知识和日常会议活动。 Answer all guest requests and questions in a friendly and caringmanner, whether by telephone or in person. 无论是通过电话还是面对面，以友好的方式回答所有客人的要求和问题。 Coordinate room status updates with the floor supervisor bynotifying them of late check-outs, early check-ins and special requests. 通过通知延迟退房，提前入住和特殊要求，与楼层主管确认房间状态。 Handle and coordinate all inquiries coming inthrough the phone and/or WeChat，and/or face-to-face at the Property Reception Counterin compliance with all policies, procedures and standards. Follow-up promptlyto ensure tenants’ satisfaction. 根据相关政策、程序和标准，处理和协调客人通过电话和/或微信和/或在物业前台处面对面的所有咨询。及时跟进确保客人满意。 Check-in for arriving tenants according torelevant procedures, including computer reservation, guest registration in PSBsystem, send check-in notice to related departments, key hand-over form,welcome amenities such as fruit basket, flowers, welcome card and discount cardetc. 根据相关程序处理和协调客人办理入住手续，包括电脑预订、PSB电脑系统客人登记，向相关部门发送入住通知，准备入住钥匙、钥匙记录、欢迎果篮、鲜花、公寓租户打折卡和欢迎卡等。 Update the OfficeTenant List on a monthly basis with telephone numbers which is provided byLeasing Section. 每月更新写字楼客户名单包括电话号码(由销售提供)。 Maintain the neatness of his/her working area. 保持工作区域整洁。 Update adhesive labels forthe Property Housekeeping Office whiteboard on a continuous basis. 更新物业客房办公室白板上公寓客人姓名标签。 Issue guest notices as per requirement by the Manager of PropertyOperation. 根据物业运营经理的要求发客户通知。 Update the promotions,guest notices and information on the TV screens and 2DTVS on time. 及时更新写字楼、公寓的电视屏幕和写字楼2D电视上的促销、客户通知和信息等。 Maintain an efficient and up-to-date filing system for the PropertyOperation section. 及时更新物业运营的存档。 Ensure sufficient stationary supplies in working area and theProperty Operations section. Issue stationary supplies and cleaning items MCRequest after getting approval by Manager of Property Operation. 确保物业运营有足够的文具用品。开文具、清洁用品领货单，并由物业运营经理批准。 Handle check-out for departing guests accordingto procedures including apartment & mailbox key collection, discount cardcollection and provide assistance of departure arrangements which may berequired by the tenants. 根据相关程序为离店客人办理退房手续，包括公寓和邮箱钥匙收取、折扣卡收取，并根据客人的要求协助离店安排。 Receive, register, proceed and follow-up allmaintenance requests and conduct courtesy calls to the tenants to verify if theproblem has been solved. 接收、登记、处理和跟进所有维修单，礼貌地给客户回电话并确认问题得到解决。 Assist with putting through individual telephonelines with engineering for office and apartment tenants. 协助接通写字楼、公寓客人的单独电话线。 Provide assistance to the tenants during theirstay, such as application for a telephone line, registration of theirbabysitters/housekeepers, information and services such as water dispenserservices, meal coupons, newspaper and transportation. 在租客入住期间为他们提供帮助，如申请电话线、保姆/管家登记、为客人提供所需的信息和服务如饮水机、餐券、报纸和交通安排等。 Strictly implement the guest accommodationregulations and visitor registration policy, and ensure that guest informationis uploaded to the public security network system in a timely manner andwithout any mistakes or missing. 严格执行住客住宿规定和访客登记制度，并确保客人信息及时上传到公安网系统中，不漏登，不错登。 Timely update the record sleep-out apartment,nationality of occupied apartment tenants and the record of the apartment withpets. 及时更新公寓客人外宿记录表、在住公寓客人国籍统计表和公寓宠物统计表。 Keep updates of ongoing and upcoming events inBeijing, in order to provide useful, accurate and up-to-date information totenants. 及时了解北京正在进行的和即将举行的活动，以便能够向租户提供有用、准确和最新的信息。 Assist the tenants with delivery of parcels andkeep accurate record. Handle and follow up on unidentified mails. Issue parcelpass according to the rules and regulations and have it stamped. 协助租户运送包裹并准确记录。处理和跟进未确认的邮件,按规章制度办理出门条，并加盖物业部印章。 Manage the Office and Apartment keys and keep detailed record of alltransactions, such as the changing of keys and/or locks, the issuance andrecollection to/from housekeeping and renovation companies. 管理写字楼、公寓钥匙并详细记录所有变更，如写字楼、公寓钥匙或锁芯的更换，客房和批准的装修公司发出和收回等。 Accomplish administrative duties such asmeeting, data arrangement and monthly reports submitting, issuing meal couponsfor office tenant and water tickets for apartment tenant according to procedures andkeep accurate record of such, and other specific duties related to the jobfunction. 完成行政职责如参加会议、整理数据、提交各种月报、按照规定出售写字楼租户饭票、出售公寓租户水票等，以及与工作相关的其它具体职责。 In charge of handling all Hotsos in-houserequests from the O&A tenants. 负责处理所有写字楼、公寓租户Hotsos工程维修申请。 Flexible for thechanges of roles in the department, support the business and meet tenants’expectations.  灵活调整部门角色，帮助企业和客户满足客户的要求。 Closely follow up alltechnical issues and the Hotsoss requests, and check with the tenants’satisfaction. 跟进所有技术问题和Hotsos 工程维修申请，确认租户是否满意。 Follow up with meal coupons requests for OfficeTenant. These requests should be approved by the Manager of Property Operationand should make sure that meal coupons to be enough to for the tenant demands. 根据相关程序为写字楼租户申请餐券，经物业运营经理批准，并应确保餐券足以满足租户的需求。 Follow up with mineral water requests. Theserequests should be approved by the Manager of Property Operation and should make sure that our storeroom has enough bottles tomeet the demands of apartment tenants. 根据相关程序为公寓客人申请矿泉水，经物业运营经理批准，并确保物业部库房有足够的矿泉水供公寓购买。 Answer telephone calls in a professional andpolite manner and ensure that guest contact standards are met during thecommunication with customers.     专业和礼貌的方式接听电话，并确保在与客户沟通时对客联系标准。 Additional responsibilities and tasks can be added at any timeaccording to the needs of the business and of the hotel. 根据业务和酒店的需要，可以随时添加额外的职责和任务。

Under the general direction of the Guest Relations Supervisor and within the limits of established Rosewood Hotels brand and local policies and procedures, performs all aspects Guest Relations services, such as Guest engagement, Guest recognition, SAG coordination and welcome... to achieve the highest possible guest satisfaction.

Responsible in achieving the room revenue and sales objectives of his markets and business segments. Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his responsibility through Customer Relationship Management. Maintains and updates sales records manually and electronically as required.

岗位职责 1.对酒店内各项接待、会场布置、场景气氛做好拍摄记录服务跟进工作。 2. 向市场销售经理提销售拜访概况报告，提交月销售拜访计划。 3. 反馈信息，保持联系及加强相关合作单位间合作。 4. 修改有关报价信函、合同、推销文书及《备忘录》。 5. 执行订房业务，尤其是旅行社、订房中介及代售异地房业务的预订工作。 6. 联系新闻媒体，宣传酒店形象。 7.策划酒店内部各部门的推销和宣传活动等方案。 8.预留广告位置，审核宣传品的内容，落实悬挂及拆除宣传品等工作。 岗位要求 1.本科以上文化程度，熟练掌握和运用英语，酒店工作经验，熟悉餐饮、客房、前厅等业务知识优先。 2.外表端庄大方，身体健康、干净整洁。 3.善于与人交际，有亲和力，待人热情、友善，有礼貌，性格外向、机警灵活、工作勤奋。 4.熟练掌握销售的方法和推销技巧，并能在工作中灵活运用。 5.熟悉酒店各个部门的运作程序，沟通协调能力强。 6.形象气质佳。

The Role岗位职责： Prepare and maintain files,reports, letters, memos and other relevant training records. 准备并保存文件、报告、信函、备忘录和其余相关的培训记录。 Assist with the planning and comprehensive coordination of basic training programs. 协助计划及协调基础培训，确保沟通过程流程及到位。 Implement training function and conduct training programs which are certified by Director, L&D. 经学习与发展总监认证，开展部分培训课程。 Assist in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly Learning Coaches Meeting. 协助进行部门培训师的选拔，并协助对其进行专业的培训课程及开展每月学习教练会议等的培训。 Deliver professional designated English programme that is tailored for specific needs of the job function performed. 开展专业设定的英语课程，以满足工作职能的特定需求。 Talent Profile 岗位资质： Experience in a luxury hotel is an advantage 有奢华酒店经验优先 2 years related working experiences is expected 两年相关工作经验 Bachelor degree and above 本科学历及以上 Proficient English Skills 英语语言能力熟练

岗位职责： 1. 起草酒店综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2. 参加行政例会，做好会议记录，了解各项决定、决议的贯彻情况。 3. 汇总各类报表，做好酒店大事记和外事活动日志。 4. 做好日常接待、来信来访等有关事宜。 5. 负责总经理的日常电话接转。 6. 审检对外发文、对内行文。 岗位要求： 1 、良好的英文听说读写能力，有较好的文字组织能力，能撰写各类计划、总结、报告等； 2、熟悉行政管理知识； 3、熟练掌握办公软件； 4、具有较好的沟通协调能力；

【岗位职责】 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责员工薪酬福利等方面工作。 5、负责员工人事档案的管理。 6、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及完成上级临时交办的工作。 【岗位要求】 1、本科以上学历，有相同岗位工作经验3年以上。 2、熟悉员工的有关法规和条例；掌握人力资源管理以及酒店管理理论。 3、了解酒店员工的服务工作规范和质量标准的要求。 4、熟练使用office软件中的Excel 及PPT。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力以及较强的抗压能力。

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room. When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.  At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.   We are currently looking for a Service Leader/ Associate - HR  to join our HR team. As Service Leader/Associate - HR, we rely on you to - Effectively archive and maintain top secret documents of hr department; - Record employee changes: transfers, promotions/demotions, title changes and corresponding salary changes; - Carry out other welfare tasks, handle social insurance and housing fund of employees; - Master local policies and regulations; - Be responsible for checking the attendance of all hotel employee; - Be responsible for all kinds of data of hotel staff salary and welfare; - Handle relevant documents of foreign labor service required by the government; We are looking for someone who : - At least 2 years international five-star equivalent working experience; - Good command of Oral and written English; - In-depth understanding of personnel policies and procedures; - Be familiar with local social security, provident fund, industrial injury and other procedures; - Be able to adapt to diversified environment; - Good computer skills; If you are the right person, what are you waiting for? Click the apply button now! By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.com/group/careers/data-protection)

【岗位职责】 1. 组织及协助办理员工活动 2. 协助管理、维护员工活动设施 3. 负责临时工入离职程序、临时工系统管理与维护 4. 负责正式员工入职离职手续、协助招聘等日常工作 5. 管理员工档案，人事相关系统 【岗位要求】 1. 性格外向，热情活力，积极主动，友善耐心 2. 具有良好的沟通能力和协调能力 3. 具有较强的英文表达及读写文件能力 4. 可接受应届毕业生，海外留学背景者优先考虑

Responsibilities 工作职责 The day audit position is responsible for the verification and reporting of hotel revenues, the review of paperwork turned in to Accounting to document such revenues and the preparation and publication of a Daily Revenue report to be used internally by the Hotel Managers to review financial performance and to forecast future business levels. 日审岗位负责酒店收入的审核工作，审核收入账单，编制每日收入报告供各位经理使用，以对当期收入业绩进行检示并对未来业绩进行预测。 Preferred Qualification and Skills 岗位职责 1. Working knowledge is generally learned on-the-Job or through a series of professional certifications； 2. Require knowledge of and the ability to operate computer equipment； 3. Ability to read, write and speak English；  4. A working knowledge of Excel is a must as well as a sold mathematical aptitude and well developed problem-solving skills. 5. Two-year experience in Income Audit Function with a strong accounting background. 1. 需要具备相应的工作经验或者相应的专业证书； 2. 需要具备操作电脑设备的能力； 3. 具备听说读写英语的能力； 4. 需要熟练应用Excel和解决问题的能力； 5. 3年以上日审工作经验，并具有较强的会计知识。

1、审计每日收入数据，支持报告和凭证； 2、确保每日及每月收入和付款及时调节； 3、确保所有收入被记录和报告； 4、确保所有礼券或免费券根据政策得到控制； 5、给财务总监准备每日收入报告； 6、检查房价差异报告以确保所有价格变动，升级等被合理批准； 7、确保所有支出凭证拥有合理批准，签名和支持。 岗位要求： 1、一年以上酒店日审主管工作经验； 2、OnQ， Micros, SUN系统使用； 3、思维清晰、善于分析与沟通。

职位描述： 1. 在销售总监和销售经理的领导和监督下, 协助销售总监/经理完成行政管理工作； 2. 准确地收发及处理来电、传真、来往函件； 3. 负责处理及存档销售总监和销售经理所有的报价、合同等； 4. 管理客户档案及文具和其它办公用品； 5. 负责销售总监及销售经理的出差申请和报销。   职位要求： 1.大专及以上文化程度，在五星级以上酒店工作1年以上熟悉餐饮、客房、前厅等业务知识者优先； 2.沟通协调能力强； 3.熟练使用Office软件。

BASIC FUNCTION基本职责 1.        Responsible in achieving the room and catering sales objectives of his/her markets and business segments. 负责实现自己的市场部分的客房和餐饮目标。 2.        Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management. 代表饭店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销饭店。 3.        ensure all daily tasks are completed in a timely fashion. 保证所有每日工作任务按时完成。 4.        Maintains and updates sales records manually and electronically as required. 手工或使用电脑保留和更新销售记录。 5.  Imployment all sop and mice standards according to now policy.     按照现行政策执行所有sop和mica标准. 6.  Maintain accurite opera working proceding and data for hotel to ensure all information is correctly and proceed 维护酒店OPREA的工作流程和数据，确保工作流程和数据资料完整. JOB SPECIFICATION工作要求 University Graduate and above; Graduation from Hotel Management, English, Sales andMarketing related professional  全日制大学本科（含）以上学历;酒店管理、英语、市场营销相关专业。

Duties and Responsibilities工作职责  Financial Return财务回报: Monthly attendance record management and audit. 考勤的管理和审核。 Ensure overtime claims are supported by proper approval and authorization. 确保申报的加班附有完整的签字审批手续。 Sick leave and other leaves Management.病假和其他各类休假的管理。 Management social insurance and public accumulation fund for housing construction.社会保险及公积金的管理。  Our People 员工团队: Adherence to pre, during and post employment checklists. 遵循聘用前，雇用期间和离职检查单。  Ensure Staff and Manager awareness of HR Policies and procedures. 确保员工和经理了解人力资源的规章制度。 Ensure information relating to industrial instruments is readily available to all Staff and Managers 确保能够随时为员工和经理提供与行业规定相关的信息。 人力资源数据库的管理 Manage standardized responses tocorrespondence.

JOB OVERVIEW 职位概述 Responsible for ensuring all revenues generated in the hotel are recorded accurately and discrepancies reported on a timely basis. Produce the daily revenue report and reconciles all revenues against cash banked and accounts receivable movements for each day. Ensure that all revenues are recorded and reported on a daily basis and all control procedures are in place relating to the income process. 确保准确记录酒店产生的所有收入，并及时报告差异。负责编制每日收入报告，并根据每日银行入账单及应收帐增减变动审核当日收入。确保记录和汇报每日收入情况，并确保所有收入控制程序被准确执行。 DUTIES AND RESPONSIBILITIES 工作职责 • Keys revenue journal and distributes to Outlet Mangers and management. 编制收入报告，然后分发给餐厅经理和管理层。 • Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded. 监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录 • Ensure banquet controls are being adhered to. 确保执行有效的宴会管理。 • From time to time to outlets for Open Check. 不定时的对餐饮店进行开单测试。 • Reconciles total outlet sales to total charges. 核对餐厅总销售额与总收入是否相符。 • Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Director of Finance & Business Support (or designate) and General Manager for review daily. 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务总监（或其代表）和总经理审批。 • Audits daily collection of the General Cashiers Summary against the bank in slip. 审核每日总出纳的汇总表与存款单是否一致。 • Audits and reconciles advance payments and ensures payments have been applied. 审查核对预付款项，确保付款到位。 • Works with General Cashier to check all float totals regularly and keeps control on registers in outlets. 与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 • Ensures all tax invoices (fapiao) have been properly used by all operational departments according to the guidelines given by local tax bureaus, keeps proper records for timely replenishment. 确保各营业点正确按税务部门规定使用税务发票，保存完备记录以便及时补充。 • Provide accurate revenue data to other sections for information sharing in time. 及时为各分部门同事提供准确的收入数据。 • We provided timely & professional business support for all of operation departments. 为所有运作部门提供及时、专业的业务支持。 • And according to the new operation strategy of our hotel to explore and improve the cashier operation specification to ensure their service quality 根据酒店新的运营策略探讨并改进收银员操作规范，以确保他们的服务质量。 • Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly. 管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 • Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place. 对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 QUALIFICATIONS AND REQUIREMENTS 任职要求 Required Skills 技能要求: •Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •Proficient in the use of Microsoft Office. 熟练使用微软办公软件。 •Good communication and interaction skill. 良好的沟通和交际技巧。 •Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。 •Good writing skills. 良好的写作技巧。 Qualifications 学历: •Bachelor’s degree or Diploma in Accounting, Finance, Business Administration or related field preferred. 具有会计，财务，商业管理或相关的学士学位或毕业证书优先。 Experience 经验: •2 year working preferably in the Hotel Industry and work-related experience at least one year in similar position 两年酒店行业的工作经验。至少一年同等职位的相关工作经验。 This job requires ability to perform the following: 此职务要求有能力完成下列活: •Performs various special projects as requested and assigned by management. 按管理层要求和安排执行各种特殊项目。 •To complete other assignments within deadline as dispatched by Director of Finance & Business Support 按财务总监指示，按时完成其他工作任务。

1、接收客户预订需求：通过电话、邮件、在线预订平台等渠道接收客户的预订需求，了解客户的入住时间、房型、价格等信息。 2、处理客户订单：根据客户的预订需求，确认酒店的房间库存和价格，处理客户的预订订单，包括输入客户信息、选择房间、安排入住日期和离店日期等。 3、跟进客户订单：与客户保持联系，确认入住细节，提供额外的服务和注意事项，同时处理客户的更改、取消或延住需求。 4、维护客户资料库：更新和维护客户资料库，包括客户的姓名、联系方式、偏好等信息，并做好客户信息存档工作。 5、更新房间流量和可卖房间情况：了解酒店的房间流量和可卖房间情况，实时监控各ota网站价格，更新系统并调整可卖房，确保酒店的入住率和收益最大化。 6、提供售后服务：为客户提供售后服务，如处理客户的投诉、提供退改服务、推荐酒店的其他服务等方式，提高客户满意度和忠诚度。 7、收集客户反馈：收集客户的反馈和意见，了解客户对酒店的评价和改进建议，及时反馈给营销总监和相关部门。 8、完成其他工作任务：完成上级领导交办的其他工作任务，如参与市场调研、推广活动策划等，以提高酒店的市场占有率和品牌影响力。 9、完成上级领导交办的其他工作。