JOB SUMMARY
Located in thecenter of Pearl River New City, The Ritz Carlton, Guangzhou is a luxurydestination in the Southern China hub. Distinctive services and facilitiesinclude 350 guest rooms and 91 Residence, with the Club Lounge and suites andguest rooms newly renovated, as well as five restaurants and lounges, includingthe signature Cantonese restaurant, Lai Heen, which has received one Michelinstar for the sixth consecutive year .The Ritz Carlton, Guangzhou is honored tohave received the Forbes Travel Guide Five Star Award for the tenth consecutiveyear, solidifying its position as the premier hotel in Guangzhou to achievesuch prestigious recognition. Immersive experiences. Bespoke service.Commitment to craft. The Ritz Carlton inspires life’s most meaningful moments.
TheRole of Director of Food and Beverage
Functionsas the strategic business leader of the hotel food and beverage/culinaryoperation, including all Food and Beverage Outlets including Lai Heen ChineseRestaurant, LIMONI Western Restaurant, FOODS All Day Dining Restaurant, TheChurchill Bar, Pearl Lounge, In Room Dining, all function rooms and off-sitecatering. Position oversees the development and implementation of departmentalstrategies and ensures implementation of the brand service strategy and brandinitiatives. The position ensures the food and beverage/culinary operationmeets the brand’s target customer needs, ensures employee satisfaction, andfocuses on growing revenues and maximizing the financial performance of thedepartment. Develops and implements property-wide strategies that deliverproducts and services to meet or exceed the needs and expectations of thebrand’s target customer and property employees and provides a return oninvestment.
Key Functions
Ensurethe profitability, efficiency and creativity in each Food and Beverage outletsincluding restaurants, bars, banquet functions, outside catering events andin-room dining.
Partnerwith PR & Marketing team to increase exposure and coverage of the Food& Beverage outlets in various local and international media andcontinuously drive Dining Experience Reputations in the market. Have strong PRskill to push F&B Promotion.
Workwith Quality Leader to achieve Guest Voice, Social Platforms, Forbes, BSA andLQA Audit K Goal every year.
Knowledgeablein OTA, Meituan, Dianping, and all the media platforms, consistently identifiesopportunities to enhance profitability and create value by challenging existingprocesses, fostering innovation, and driving successful promotional strategies.
Workclosely with Executive Chef to maintain HACCP standards.
Planmenus, prices and promotional events for all Food & Beverage outlets inorder to maximize revenue generating opportunities.
Identifyareas for improvement in service and food & beverage quality by reviewingvarious service quality audit reports, guest feedback from various channels aswell as guest incident reports, and formulate action plans.
Stayattentive to market trends in culinary arts, beverages and service style inorder to induce creativity in the operation; Manage Food & Beverage outletsconcept changes and renovations as well as the annual CAPEX handling.
Maintaina team of well-trained and motivated colleagues in order to deliver a highlevel of service according to Group’s and international luxury hotel standards.
Meetand greet all VIPs and influential clients and ensure there is follow-up on alldiscussed details.
Bepart of the Guidance Team and provide advice and support in decisions andprojects relating to the entire hotel.
Workclosely with all related departments within the hotel to maximize collaborationand efficiency.
Tobe aware of and comply with all F&B license related matters.
Toreport any defects in the building or equipment according to the Hotelprocedures.
Toensure any related accidents to colleagues, guests or visitors are reported inaccordance with hotel procedures.
Providesupport to Human Resources in selecting, training and developing the bestLadies and Gentlemen. Build effective teams, and provide comprehensivedevelopment and succession plans for the division. Introduce effective trainingprogram across the division.
Assuresthat financial goals of the division and the hotel are being met. Monitors andcontrols labor expense, and other divisional expenses such as food, beveragesupplies and equipment. Works closely with Culinary, S&M and Finance to maximizeF&B revenue. Assists in preparing business forecasts. Prepares AnnualBudget for the division.
Deliver Value Perception, Conduct monthly sales analysis via menu engineering; execute on beverage markup pricingstrategy.
Develop Diversified F&B RetailProducts.
Drive Digital Performance.
Invest on Modern Marketing, Create storytelling content creation for social and digital use; drive LoyaltyPerformance.
Implement R&B loyalty program.
Education andExperience
HighDiploma or Degree holder in Hospitality Management.
Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotelwith at least 5 years in similar capacity in China.
Beverageupsells skill is mandatory. Minimum 10 years of age to serve alcohol beverages.
Seniorleader with broad experience in Chinese Restaurant, All Day Dining and BanquetEvent.
Opento both Chinese and foreigner willing to accept a local compensation package.
Knowledgeableof Food & Beverage in All Day Dining, Fine dining, Chinese restaurant andConference & Banqueting operations and skills.
Passionfor Food & Beverage and customer service; clear focus on the customer needsand trends in order to meet customer satisfaction; and creativity and flair toexceed customer expectation.
Provenrecord in managing F&B projects; good knowledge of financial statement andexperience in budgeting.
Education and Experience
High Diploma or Degree holder in Hospitality Management.
Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotel with at least 5 years in similar capacity in China.
Beverage upsell skill is mandatory. Minimum 10 years of age to serve alcohol beverages.
Senior leader with broad experience in Chinese Restaurant, All Day Dining and Banquet Event.
Open to both Chinese and foreigner willing to accept a local compensation package.
Knowledgeable of Food & Beverage in All Day Dining, Fine dining, Chinese restaurant and Conference & Banqueting operations and skills.
Passion for Food & Beverage and customer service; clear focus on the customer needs and trends in order to meet customer satisfaction; and creativity and flair to exceed customer expectation.
Proven record in managing F&B projects; good knowledge of financial statement and experience in budgeting.
Excellent leadership skills and mastery in delegating multiple tasks.
Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded.
Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure.
Excellent command of English, Chinese and Cantonese would be a plus, and hands-on experience in MS Office applications.
HACC Pcertification is required
Skills& Abilities
Hospitality Management: Understanding the principles of hospitality management, knowledge of Food and Beverage and Culinary.
Business Acumen: Knowledge of business operations, including budgeting, forecasting, revenue management, and financial reporting. Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Technology: Proficiency in hotel management software systems.
Leadership and Team Management: Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth.
Customer Service Excellence: Exceptional skills in managing guest experiences, handling F&B complaints, and ensuring guest satisfaction. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.
Communication: Strong verbal and written communication skills, capable of effective interaction with guests, staff, and external stakeholders.
Problem-Solving: Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions.
Organizational Skills: Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments.
Attention to Detail: A keen eye for detail, ensuring all aspects of F&B and facility presentations meet or exceed hospitality standards.
Adaptability: The ability to adapt to changing situations, guest needs, and industry trends,often with a proactive approach to innovation and improvement.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury services the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. Itis this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring adverse workforce and sustaining an inclusive, people-first culture. Weare committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
