岗位职责 1、实施工作标准和服务程序，督促员工严格履行其岗位职责。 2、根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3、与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4、了解客情，亲自为重要宾客服务。 5、处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6、定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1、大专以上学历，2年以上中餐中厨相关工作经历。 2、有一定的组织和管理能力，具有熟练的餐饮服务技能，掌握中餐相关英语口语交流技能 3、热爱本职工作，工作勤勤恳恳，认真负责。 4、身体健康，仪表端庄。

岗位职责 1、实施工作标准和服务程序，督促员工严格履行其岗位职责。 2、根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3、与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4、了解客情，亲自为重要宾客服务。 5、处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6、定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1、大专以上学历，2年以上西餐西厨相关工作经历。 2、有一定的组织和管理能力，具有熟练的餐饮服务技能，掌握西餐相关英语口语交流技能 3、热爱本职工作，工作勤勤恳恳，认真负责。 4、身体健康，仪表端庄。

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe. The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals. 房务部管理培训生 Rising Fan - Rooms Duties and Supporting Responsibilities: 1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel 4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax) 6. Continually proactively find ways to improve the scores of all audits related to the department 7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance 11. Reviewing arrival list, departure list and birthday guest list on daily basis 12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation 14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them 15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy 16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc 18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime 19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required 21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management) 22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status 23. Assist with trainings and colleague development 24. Familiar with Front Office related IT&T systems and take part in any system related activities 25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 26. Ensure instructions from senior management is being conveyed and followed through 27. Always maintain a good work relationship with other departments 28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager 餐饮部管理培训生 Rising Fan - F&B Duties and Supporting Responsibilities: 1. Provide leadership and support for Restaurant colleagues. 2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines. 3. Ensure the profitability, efficiency, and creativity in the Restaurant. 4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 5. Create side work schedules for all positions. Ensure compliance and follow through. 6. To supervise the maintenance and cleanliness of the Restaurant at all times. 7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. 8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. 9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures. 10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. 11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues. 12. Carry out any other reasonable duties and responsibilities as assigned. 13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.   Job Request: 1. Strong interpersonal and problem-solving abilities. 2. Excellent FO/F&B operation skill &  product knowledge. 3. Highly responsible & reliable. 4. Works well under pressure in a fast-paced environment. 5. Ability to work cohesively as part of a team. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. English language skills.

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务。 20、日语方向优先。

• Confirm every piece of business possible – selling the right room to the right customer at the right time for the right price. 锁定每一笔可能的生意 将适当的房间在适当的时间以适当的价格销售给适当的顾客 • Deliver financial results. 呈交财务成果 • Effectively uses and promotes technology to support productivity and profitability. 有效的利用科技手段去支持生产力和利润率 • Builds effective relationships with customers and business partners. 与既有的客户和潜在的客户及合作伙伴保持密切的联系。 • Identifies and handles sales leads effectively and efficiently. 高效认知和掌握销售线索。 • Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 • Focuses efforts on group accounts with significant potential sales revenue. 集中致力于开发潜在的重要的团体客户。 • Develops relationships within community to strengthen and expand customer base for corporate/ group/catering sales opportunities 发展与社会团体的关系来壮大并拓展客户基础以寻求企业客户，团队及宴会销售的机会。 • Monitors and reports on market and competition within own market segment. 在独自的细分市场中监控并报告市场变动及竞争状况。 • Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time. 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 • Active distribution of product information and creates awareness in the markets and business segments or responsibility. 在市场及具体细分市场中积极传达产品信息和创造品牌认知度。 • During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines. 在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。 • During Sales Calls, uses USPs – linking features with benefits. 在拜访客户过程中，联系酒店特点及优势运用酒店的独特卖点。 • Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel. 按酒店和部门的要求完成酒店市场推广和销售任务。 • Creative contribution to product and sales development. 对产品及销售和发展做出创造性贡献。 • Participates in planning and realization of sales campaigns together with Director of Sales /DOSM within defined market segments. 与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。 • Assists in planning and coordinating sales activities and events. 协助计划和配合销售活动和时间。 • anagers account base and maintains all customer information up to date manually and electronically. 管理客户档案数据库。手工或以电脑更新客户档案。 • Provides ongoing advice and support to staff under his/her supervision. 对管辖下的员工提供积极有益的工作建议和支持。

岗位职责： 1、领取面点原材料并加工 1）根据每日客情填写领料单领取原料，检查面点原料的质量； 2）负责按要求和面并发酵； 3）准备菜单所需的各种馅料、配料及调味品。 2、制作面点并保存 1）严格按照面点生产工艺制作早餐、零点、大型宴会等所需的面点； 2）为早餐、零点、大型宴会等提供数量充足的面点并确保其质量； 3）妥善保存面点剩余原料、半成品、成品。 3、设备保养及卫生清洁工作 1）维护、保养制作面点所需的设施、设备； 2）清洗、消毒制作面点所需的工具、用具； 3）清洁区域内的卫生。 任职资格： 1、学历与专业知识 初中及以上学历 2、工作经验要求 两年以上同岗位工作经验 3、能力及其他特殊要求 身体健康,善于学习，具有新品开发能力；精通各式面点制作；有控制成本及开发新品的能力。 福利： 1、福利待遇优、过年放假； 2、员工每年享受免费体检福利、节日福利、年终奖、高温补贴等； 3、提供住宿工作餐，宿舍内提供：热水器、电视机、空调等设施； 4、月休4-6天、缴纳五险一金。 5、具体薪资需试手艺后而定，有意者联系。

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。制作所有送餐亚档菜品，可以独立做零点 2.按西厨厨师长厨分工，完成日常西餐厅中式炒锅出品 3.可以接受夜班 岗位要求 1.专科以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.1年以上同星级同岗位西厨房亚式菜式炒锅工作经验 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

Job overview-职位概述 Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills –技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Able to speak, read and write English 具有说，读和写英语的能力。 Proficient in the use of Microsoft Office 熟练使用微软办公软件 Organizational and training abilities 具有组织和培训能力 Qualifications –学历 High School or Diploma in Hotel Administration, Hotel Management or equivalent 高中或酒店行政管理，酒店管理或相当的大专学历。 Experience –经验 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.  拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。 Type and level of experience required may vary slightly based on size and complexity of operation 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

岗位要求 1、掌握所有食品及饮料业务和现代管理原则方面的经验 2、在餐饮大堂酒廊方面有2年以上的经验 3、在相关的岗位至少有2年的工作经验 4、具备良好的运营和行政管理技能 5、具备自我激励的能力 6、具备与各级团队成员的沟通能力监督和激励员工 1、确保服从集团品牌的方针政策程序以及品牌标准 2、根据员工的个人质素做出相应的培训计划完成并考核。 3、依据不足之处制订和实施行动计划在影响到客户服务之前 4、协助下级员工遵守已建立的程序和方针政策 5、确保每个时段的餐桌摆放都是正确的 6、确保边台在任何时候都保持干净整洁的状态 7、和厨房员工保持良好的关系和有效的沟通 8、帮助准备培训计划 9、协助餐厅经理做培训 10、带领下属创造一个好的工作氛围 11、注意个人形象的展示和恪守时间标准 12、热情迎接客人适当的处理客人的意见和问题并促进销售以达到预期的收益效果 13、正确介绍菜单适当的时候为客人提供好的建议,为客人服务食品和酒水 14、与客人保持良好的关系提供人性化得服务 15、根据库存量安排采购单、 16、准备每周的班次表 17、在餐厅经理不在的情况下做好交接 18、在必要的情况下根据部门经理的要求完成其他工作,在菜单和其他部门促销活动计划时提供好的建议 19、执行培训计划合理安排时间 20、掌握相关的食品酒水以及服务知识 21、灵活运用与客人相处的技巧 22、具备管理能力的质素

岗位职责 1.协助财务总监制作所有财务报表并分析。  2.协助财务总监汇编收入及现金预测，财务及资产预算，为部门经理提供历史数据和资料。  3.根据业主、酒店及政府要求，准备投资回报等数据报告。  4.熟知酒店财务标准、制度程序。  5.熟悉下属员工工作职责。  6.确保财务报表存档完整、系统，包括保密、非关者不得接触等保护措施。  7.与财务总监一起建立系统备份存档，确保所有员工明白此程序。 8.安排抽查总出纳备用现金（至少每月一次），零钞及其他主要预付现金。  9.管理以及解释所有的酒店银行帐户。  10.协助财务总监经常评估内部控制并如有需要立即采取改正措施。  11.监督财务部员工正确执行标准程序，并在困难时提供帮助。 岗位要求 1.大专以上学历，财务会计专业毕业。 2.能独立核算企业的账务工作，懂得相关法律法规。 3.熟悉办公软件及财务软件，熟悉银行、税务、工商的工作流程。 4.为人诚实可靠，品质正直，有吃苦耐劳的精神。 5.工作细致、严谨，具有较强的工作热情和责任感。

岗位职责 1.熟悉公司客户，会议客户方向的销售工作经验。 2.对政府部门的客户要熟悉他们的基本情况，随时关注其变化并适时做出应对。 3.组织本组组员对新市场进行开发。 4.管理开发好自己的客户。 5.负责组织销售计划的审定及落实，并进行督查。 6.掌握每位销售人员每日销售接待活动，并审核销售记录卡。 7.协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3.了解合同法、企业法、旅游法以及有关涉外法规。 4.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

厨房主管在副厨师长/厨师长缺席的时候，在他分配的区域进行领导，并负责根据提供的标准流畅的运作。 厨房主管负责理解，实施，培训和加强他的直接报告人员，丽思卡尔顿酒店，北京丽思卡尔顿酒店和行政总厨设定的目标，标准和要求。 厨房主管给予指导，提供给他的绅士&淑女在菜谱，菜单变动，食品卫生标准，还有工作技能上的培训。厨房主管在他被分配的厨房的所有部分都可以很好的执行任务。 厨房主管确保被他分配到任务的人总是在使用规定的产品，且遵循经过验证的流程，并以清洁，安全和有效的方式执行此操作。 厨房主管负责管理现有的部门库存，整合其团队成员的请购单，并将它们提供给副厨师长/厨师长进行采购。 厨房主管了解采购产品的设定标准，收货，储存并遵循基本的存放规则。厨房主管确保所有的物品都有覆盖物，有标签和注明了日期。 厨房主管领导每日试菜，创建被要求的记录，并用这个机会来与团队分享他的知识。厨房主管提供所需要的信息给到他指定的前场团队。 The Chef de Partie, in the absence of the Chef de Cuisine / Sous Chef, in his assigned area takes the lead and is responsible for the smooth running of the operation in accordance with the provided standards. The Chef de Partie is understanding, implementing, training and enforcing the goals, standards and requirements set his direct report, The Ritz-Carlton Hotel Company, The Ritz-Carlton, Beijing and the Executive Chef.。 The Chef de Partie gives guidance, provides training to his fellow Ladies & Gentlemen on Recipes, Menu changes, hygiene standards as well as on the job skill training. The Chef de Partie can perform tasks on all stations in his assigned kitchen. The Chef de Partie ensures his assignees are always using the specified products, are following the proven processes and are doing this in a clean, safe and efficient manner. The Chef de Partie manages the departments stock on hand, consolidates requisitions from his team members and provides those to the Sous Chef / Chef de cuisine for ordering. The Chef de Partie knows the set standard for the procured products, receives deliveries, stores deliveries and follows basic storage rules. The Chef de Partie ensures all products are covered, labeled and dated. The Chef de Party leads the daily food tasting, creates the records required and uses this opportunity to share his knowledge with the team. The Chef de Partie provides needed information to his designated Front of House team.

个体襄阳牛肉面馆，配合店主完成备餐、出餐、打料

【岗位职责】 1、负责为客户提供专业的美甲、美睫服务，包括但不限于基础护理、款式设计、延长甲制作、睫毛嫁接等； 2、根据客户需求，提供个性化的美甲美睫方案，并确保服务质量达到客户满意； 3、维护和保养美甲美睫工具及设备，确保工作环境的整洁与卫生； 4、主动与客户沟通，了解客户需求，建立良好的客户关系，提升客户回头率； 5、定期学习新技术和流行趋势，提升自身专业技能和服务水平； 6、协助店内其他工作，如客户接待、产品推荐等。 【岗位要求】 1、年龄18至35岁，形象气质佳，具备良好的沟通能力和服务意识； 2、2年以上美甲美睫工作经验，熟练掌握各类美甲美睫技术及操作流程； 3、对美业有热情，具备较强的学习能力和创新意识，能紧跟行业潮流； 4、工作细致耐心，责任心强，能够承受一定的工作压力； 5、具备团队合作精神，能与同事和谐相处，共同完成工作任务； 6、无学历要求，但需具备相关培训或资格证书者优先。

岗位职责 1.每日审核前厅部、餐饮部、康乐部、客房部等各营业点的营业收入报表、账单、发票及收款记录，确保数据真实、准确、完整。 2.核对前台押金收取、退还、转账记录，确保与客人实际消费、离店流程一致。 3.审核各类优惠、折扣、免单、冲账等特殊业务的审批手续，确保符合宾馆财务制度，无越权操作。 4.及时发现并核实账务中的异常情况，如重复入账、漏记收入、价格错误、权限异常等，提出整改意见并跟踪处理结果。 5.整理每日审核的原始单据，按规范装订归档，为后续月审、审计提供完整的财务凭证。 6.具备较强的学习能力和问题解决能力，能快速适应宾馆的业务变化和流程优化。 1.大专以上文化程度或具有相同学历，数据概念清晰，有一定电脑操作能力。 2.熟悉财务制度和财务处理程序，能进行前台报表编制和分析。 3.熟悉工作中的一般电脑操作。

岗位职责： 1. 执行24小时值班制度，实时监控酒店消防报警、联动控制等设备运行状态，记录设备情况。 2. 处置火警信号，迅速核实火情，启动应急预案，按流程报警、通知相关部门，协助组织人员疏散和初期扑救。 3. 每日巡检消防控制系统、灭火器、喷淋等设施，发现故障及时上报并配合维修，配合专业人员完成定期维保与测试。 4. 妥善保管消防设施系统图、维保记录等资料，规范填写值班日志与交接记录，确保工作全程留痕 。 5. 参与酒店消防安全培训与消防演习，协助开展消防宣传，提升全员安全意识 。 任职要求： 1. 应聘前三个月内体检各项指标正常，无高血压、糖尿病等慢性疾病，无不良嗜好，身体健康，能适应倒班制度。 2. 持有中级（四级）及以上消防设施操作员职业资格证书。 3. 具备4年以上消防中控室相关工作经验（无初级证书者需满6年），熟练掌握火警处置流程和消防设备操作技能。 4. 熟知《消防法》等相关法规，具备良好的应急处置能力和沟通协调能力，责任心强 。

SCOPE                 Market Analyst assisting Director of Revenue andDirector of e-commerce in maximize all revenues to and for the Hotel includingbut not limited to Room, Food & Beverage and Catering revenues for TheLangham, Shanghai, Xintiandi. Create, maintain and update business analysis forpast and future business data from LHG defined market segments and online channelson a regular basis. Assist in collecting competitors’ intelligence; monitoringhotel’s inventory management and pricing in various distribution channels,analyze current OTA/CRM/media/ upselling programs. PRINCIPAL RESPONSIBILITIES   Businessanalysis Using the tools/systems provided and in compliance with the Langham Hotels Group (LHG), maintains, updates, analyzes and shares information of TLSHX business performance; competitors’ intelligence; business trends in rooms and non-rooms revenues by segment and channel; account contribution analysis; group selling guideline; a master calendar of external events, denial reports, function space analysis (as appropriate), guest capture rates (for Food and Beverage, as appropriate) Understands the composition of hotel profitability, and uses this to analyze and evaluate business from local accounts and groups so as to provide recommendations to s relating to future business trend, pricing direction and market mix control. Monitors demand periods for rooms through an analysis of historical data and current bookings.  Assists with tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. Track and establish pick up trends, occupancy histories and market segment development to facilitate accurate forecasting. Assist Director of Revenue in creating statistical information for management to support any financial explanation. Assist Director of Revenue in the budgeting processes. Provides reports and analysis used for the annual budget preparation on all revenue aspects of the business. Assists Director of Revenue in short/mid-term revenue-based forecasts. Market Intelligence collection andanalysis   Monitors competitor pricing for all revenue generating departments, understands the dynamics of the local market and the demand generators, prepares reports and analysis to be used by to the Revenue and E-commerce on a timely basis. Collate, maintain and distribute relevant business information obtained from both existing external and internal sources to the hotel’s revenue council. Assist Director of E-Commerce in obtaining information about competitors’ product, promotions, campaigns and strategies. Systems management and maintainence Learn and utilize IDeaS revenue management system with directions given by Director of Revenue on a regular basis. This includes assisting Director of Revenue with any manipulation of the yield hurdle points and daily inventory management where appropriate. Assist to monitor rooms inventory including allocation and groups to maximize yield in through proper restrictions and close-out. Assist Director of Revenue & Director of E-commerce in managing all channels (Opera, SynXis, GDS, Brand.com, Wechat Mall, Fliggy Mall and all other OTAs) including but not limited to room types and sell strategy.  Ensures hotels are in compliance with the LHG Best Rate Guarantee philosophy and brand SOP. Assist Director of E-commerce to manage F&B online channels including but not limited to Dianping, Meituan, Wechat, Fliggy. Support agent Assist in all revenue strategies and tactics implementation. Provide analysis and reports relating to Reservations and Front Office on upselling and reservations conversion. Conduct any special projects relating to market research and operational optimization (productivity analysis, resource planning, Key Performance Indicators and etc.). Support Director of E-commerce on weekly/monthly report including but not limited to OTA production reports, promotion summary report, LHG Adhoc reports. Others   Perform any duties assigned by the Management that deemed necessary. REQUIREMENTS Experience Business acumen Act professionally Job Skill / Knowledge Communication skills, both verbal and written Analytical and numerical skills; able to analyze and interpret basic financial and market data Organization and time management skills Comfortable with change management Confident and able to perform well under pressure Show initiative Builds rapport and is a team player Knowledge of SEP PMS functions E-commerce basic skills Computer Knowledge Excellent computational skills

依照菜谱中份量和质量的标准烹调食品 Prepare food in accordance with portion and quality standards specified in recipes. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures 根据标准食谱卡、为员工准备和制作食品 Cooks, prepares and bakes foodfor associates as per the standard recipes. 在准备和解释菜品时要指导下面的员工 Guides subordinates in thepreparation and presentation of dishes 遵守本部门的标准程序 Follows the outlined standardand procedures precisely. 保持高标准的个人卫生及形象 Maintain high standards ofpersonal hygiene, grooming and presentation. 确保正确安全的使用所有装备机器和工具 Ensures correct and safe use ofall equipment, machinery and tools. 高标准的保持工作区域储存区域保鲜及冷冻冰箱的卫生干净整洁 Always maintains high standardsof food hygiene, cleanliness and tidiness in the kitchen, storage, fridge’sand freezers. 保证准确收货和充足的库存 Makes sure that all food itemsare received, checked, and stored correctly. 保证所有的厨房设备正常工作如有问题马上报告 Ensures that all the kitchenequipment is in good working order and reports any faults or damage 参与培训员工 Participates in on goingtraining of subordinates. 参加相应级别的培训 Attends all scheduled training at his, her level. 保持安全可靠的工作环境 Maintains a safe and secure working environment. 采取行动排除危险,向上级或经理报告危险隐患 Initiates action to correct a hazardous situation and notifysupervise/managers of potential danger. 坚持和保证遵守所有的政策程序 Adheres and ensures that all policies and procedures 在团队内有效的工作 Works effectively to promote harmony and teamwork 在厨房运作方面支持厨师长工作，保证提供高效率的服务 Support the Sous Chef in the overall smooth operation of the kitchenensuring prompt service at all times. 执行由上级领导布置的工作 Carry out other tasks as directed by your immediate supervisor.

【岗位职责】 1、全面负责客房部的日常运营管理工作，确保客房清洁、布草更换、物品补充等工作符合标准 2、制定并执行客房服务流程与管理制度，监督服务质量，处理客人投诉与特殊需求 3、管理客房部员工，包括排班、培训、绩效考核及团队建设 4、控制客房用品及清洁耗材的库存与成本，定期盘点并提交采购计划 5、检查客房设施设备运行状况，协调工程部及时维修保养 6、配合前台、餐饮等部门工作，确保酒店整体服务衔接顺畅 【岗位要求】 1、高中及以上学历，酒店管理或相关专业优先 2、1年以上客房管理或酒店服务相关工作经验 3、熟悉客房清洁流程、布草管理及卫生标准 4、具备较强的团队管理能力与沟通协调能力 5、工作细致认真，能承受一定工作压力 6、身体健康，能适应倒班工作制

【岗位职责】 1、负责员工日常招聘工作，建立用工渠道及人才储备库。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店的人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、负责员工人事档案的管理, 及对外公文之草拟和处理。 6、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、本科以上学历，有相同岗位工作经验1年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

在工程总监或其代理的指导下，确保酒店设备按照洲际酒店集团标准运作，以确保实现最大化的效率和客人满意度 Under the guidance of the Director of Engineering or his delegate ensures that the Hotels equipment is operated in accordance with IHG standards to ensure maximum efficiency and guest satisfaction. 协同上级准备和管理部门预算，了解财务目标 Works with superiors in the preparation and management of the department’s budget and is aware of financial targets 处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业 Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约 Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system 参加酒店节能计划 Participates in Hotel Energy Conservation Program 处理所有工作请求和检修工作 Attends to all work requests and repairs and maintenance works 为各类工程设备、机房和系统的全部检修和保养提供专业知识 Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems 负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system 根据工程要求准备零部件清单 Prepare spare parts lists for engineering requirements 准备详细的年度维护计划和每个项目对应的定期维护要求 Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those 准备每月的维修进度报告 Prepares monthly Maintenance Status Report

【岗位职责】 1、负责酒店各类设施设备的日常维护、检修及保养工作 2、及时处理突发性设备故障，确保酒店运营正常 3、定期检查水电系统、空调系统、消防系统等基础设施 4、配合完成酒店装修改造工程的监督与验收 5、做好设备维修记录，建立完善的设备档案 6、遵守安全操作规程，预防安全事故发生 【岗位要求】 1、3年以上酒店或相关场所工程维修工作经验 2、熟悉水电、暖通、消防等系统的基本原理及维修 3、具备较强的故障排查和应急处理能力 4、持有相关职业资格证书者优先 5、能适应轮班工作制，责任心强 6、年龄25-48周岁，身体健康

检查客房服务员清洁过的房间并按集团标准确保高质量的清洁度。 管理楼层日常工作以及客房服务员每日任务的分配和监督。 与其他部门协作，为客人提供愉悦的入住体验。根据日常工作需要，进行相应的部门培训。 Inspectcleaned rooms and ensure high-quality cleanliness according to corporatestandards. Managedaily floor assignments and room attendants’ tasks. Cooperatewith other departments and ensure excellent guest experience. Conductdepartmental trainings according to daily operation needed.

确保员工作为一个团队一起工作，以确保服务质量，并满足客人的需求。 检查员工的仪容整洁，纠正任何不足之处。 完成开档和关档的职责，包括设置必要的用品和工具，清洁所有设备和区域，锁门等。 检查存储区域的组织，使用先进先出和清洁。完成预定的库存和库存，并申请必要的物资。 监督餐厅的座位，服务，安全和客人的健康。 协助管理层培训、排班、评估、咨询、纪律处分、激励和指导员工。 遵守公司所有安全和安保政策和程序；向经理报告事故、伤害和不安全的工作条件；并完成安全培训和认证。确保制服和个人形象整洁和专业，维护专有信息的机密性，保护公司资产。 根据公司标准欢迎并感谢所有客人，预测并满足客人的服务需求，真诚地感谢客人。 用清晰专业的语言与他人交流。与他人建立并保持积极的工作关系，支持团队达成共同目标，倾听并适当回应其他员工的担忧。 确保遵守质量期望和标准；识别、推荐、开发和实施新的方法来提高组织效率、生产力、质量、安全性和/或成本节约。 完成主管要求的其他合理的工作职责。 Ensure staff is workingtogether as a team to ensure optimum service and that guest needs are met.  Inspect grooming andattire of staff, and rectify any deficiencies. Complete opening and closingduties including setting up necessary supplies and tools, cleaning allequipment and areas, locking doors, etc.  Inspect storage areasfor organization, use of FIFO, and cleanliness. Complete scheduled inventoriesand stock and requisition necessary supplies. Monitor dining roomsfor seating availability, service, safety, and well-being of guests. Assist management in training,scheduling, evaluating, counseling, disciplining, and motivating and coaching employees;and serve as a role model and first point of contact of the Guarantee of FairTreatment/Open Door Policy process. Follow all company andsafety and security policies and procedures; report accidents, injuries, andunsafe work conditions to manager; and complete safety training andcertifications. Ensure uniform andpersonal appearance are clean and professional, maintain confidentiality ofproprietary information, and protect company assets. Welcome and acknowledgeall guests according to company standards, anticipate and address guests’service needs and thank guests with genuine appreciation.  Speak with others usingclear and professional language. Develop and maintain positive workingrelationships with others, support team to reach common goals, and listen andrespond appropriately to the concerns of other employees. Ensure adherence toquality expectations and standards; and identify, recommend, develop, andimplement new ways to increase organizational efficiency, productivity,quality, safety, and/or cost-savings. Perform otherreasonable job duties as requested by Supervisors.