PRINCIPAL RESPONSIBILITIES 主要职责   1.Provide support to Sales and Marketing team and act as Executive Secretary to DOSM. 作为市场销售总监的行政秘书，为销售及市场推广团队提供协助 ·   Prepare sales and marketing related reports, letters, memorandums, forms and correspondence. ·   为销售及市场推广部门准备相关报告，信件，备忘录，表格和回函 ·   Take meeting minutes whenever required ·   任何需要时做好会议记录 ·   Check incoming email and information concerning Sales and Marketing Department and dispatch to sales and marketing team members for handling. ·   检查电子邮件和有关于销售及市场推广部门的信息， 分发给销售及市场推广部门的团队成员分别解决 ·   To manage work flow Coordinate and communicate with other department in an efficient manner. ·   管理工作流程，与其他部门进行有效的沟通协调 ·   Assist DOSM to manager his/her schedule and handle the administration details. ·   协助销售及市场推广总监管理他的行程安排和处理行政方面的细节 ·   Take up special assignments instructed by Executive Secretary to DOSM ·   承担作为市场销售总监秘书的特别职责.   2.Contribute to Day-to-day Efficiency of Sales and Marketing Office 每一天有效率的管理办公室销售和市场推广部门 ·   Maintain an organized and updated filing system. ·   保持一个有组织的不断更新的文件系统 ·   Maintain sufficient quantities of office suppliers. ·   保持办公用品有足够的数量 ·   Trace report and ensure reports are being submitted before deadline. ·   跟踪报告，并确保在规定时间前提交报告 ·   Close communication with Operations department heads. ·   与操作部门主管保持良好的沟通   Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。 REQUIREMENTS 职位要求   1.         Education 教育学历 ·  Professional hotel or secretarial training is required ·  专业的酒店或秘书培训是必须的   2.         Experience 经验 ·  Experience in travel related industries is preferable ·  与旅游行业相关的工作经验为佳   3.         Job Skill / Knowledge 工作技能 / 知识 ·  Well organized and a good planner ·  良好的组织和计划能力 ·  Exercise independent judgment in selecting and interpreting information ·  在选择和解释信息时具有独立判断能力 ·  Independent & ability to work under pressure ·  有独立和在压力下工作的能力 ·  Excellent communication skills ·  卓越的沟通技巧 ·  Good team player & able to develop sound working relationships with colleagues ·  团队合作精神，能够与同事建立良好的工作关系 ·  Self-motivated with a strong sense of responsibility ·  具有自我激励精神，和强烈责任感 ·  Strong analytical and logical mind ·  很强的分析和逻辑思维能力 ·  Pleasant and out spoken ·  愉悦开朗的性格   4.         Computer Knowledge 电脑知识 ·  Microsoft word, excel and PowerPoint is a must ·  必须熟练使用微软word，excel 和 PowerPoint 软件 ·  Opera PMS system is preferable ·  熟悉Opera PMS系统为宜   5.         Language Proficiency 语言能力 ·  Proficiency in English is a must ·  必须精通英语 ·  Excellent communication skills in both written & spoken English and Chinese (Mandarin) ·  口语与书面英语都具备优秀的沟通技巧

·         Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel. 负责餐厅/酒吧日常的营运，保证餐厅/酒吧营运顺畅。 ·         Actively support the Quality Improvement Process. 要积极支持质量改进程序。 ·         Assist in working toward positive financial results. 协助工作得到积极的财政结果。 ·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis. 协助完成正确的每个时段的工作时刻表。 ·         Assist in maintaining a highly motivated and well-trained colleague. 帮助培训一个高度的热情和训练有素的同事。   OPERATIONS营运   ·         Open and close shift in accordance with the manager checklist. 遵照上级的安排表来开始和结束一天的营运。 ·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求他/她们的反馈提高服务质量。 ·         Train, maintain and enforce all Langham service standards in the outlet. 在餐厅中，培训、维持和执行所有朗廷酒店的服务标准。 ·         Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide. 执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。 ·         Properly execute revenue and check control procedures on shift. 严格执行收入和账单的操作程序。 ·         Handle daily colleague relations (i.e. scheduling, time adjustments). 处理日常同事的协作关系（例如，班次调整） ·         Maintain a safe & sanitary work environment for all colleague & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 ·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks). 为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定） ·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法。（如电话服务，最后一分钟的预定，或其他每天可能发生的问题） ·         Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied. 在餐厅营运时，确保在各自的岗位上，协助服务员或领位员，使客人满意。 ·         Ensure that only a quality product is served. 确保所提供的食品和饮料有质量保证。 ·         Ensure all side work is done on a daily basis. 确保每天基本的工作都完成。 ·         Maintain proper colleague uniform standards. 保持同事制服的标准。 ·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。 ·         Understand & teach empowerment principles to ensure guest satisfaction. 理解和指导授权原则，以确保客人的满意度。 ·         Exercise station rotation to ensure stations are distributed fairly. 运用岗位的轮换制，来确保工作安排的合理性。 ·         Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。

·         Supervision of Room Attendants. 管理客房服务员的工作。 ·         Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day. 与客房部协调员沟通联络以便对任何一个客人通过总机提出的新要求作相关回应。 ·         Attend to the delivery of special amenities according to the guest preference states in the profile. 通过客人历史档案，根据宾客的个人喜好在客房摆放特殊的用品。 ·         Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。 ·         Maintain the cleanliness of the working stations. 保持工作间的整洁。 ·         Reporting of maintenance, via the phone or on a request docket. 通过电话或者维修工程记录来报告设备保养。 ·         Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies. 承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。 ·         Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately. 及时向客房部协调员报告事故和损坏情况，并且确保及时填写相关记录。 ·         Explain and promote hotel facilities and services whenever possible. 在需要的时候向客人解释和促销酒店的设施和服务。 Ensure that all colleagues comply with the      grooming and uniform Standards 确保所有同事按照仪容仪表和工作制服的相关标准工作。 Take personal responsibility to all the floor      master keys are used under control and conduct spot check on regular      basis. 承担楼层万能钥匙在可控情况下使用的责任，并且定时抽查。 ·         Ensure compliance with legislated health and safety requirements within the workplace. 在工作区域内遵守相关健康和安全的工作须知。 ·         Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement. 遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。 ·         Actively promote a work environment, which cares for guests and colleagues alike. 关心宾客和关爱同事从而营造积极地工作环境。 ·         Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作   REQUIREMENTS 职位要求   Education 教育学历 Certificate      / Diploma / Bachelor in Hotel Management 酒店管理证书、文凭、学位   Experience 经验 Three      years related working experience in hotel, at least 1 year in similar      capacity. 三年相关的酒店工作经验，至少一年相关职位经验     Job Skill / Knowledge 工作技能 / 知识 Out-going      personality 性格开朗 Good      communication skills 良好的沟通技巧 Office      administration experience 具备办公室行政经验   Computer Knowledge 电脑知识 Opera      PMS 酒店Opera系统 Language Proficiency 语言能力 Basic      command of English and Mandarin, other languages would be beneficial. 良好的英语和普通话，懂其他语言为佳  

职位概述： 作为跑菜员，您将是连接厨房与餐厅前场的重要纽带，确保菜品高效、准确地送达客人桌旁，协助维护西餐厅优雅而高效的用餐环境。我们需要您以饱满的热情和充沛的体力，适应快节奏的工作氛围，为客人的用餐体验提供有力支持。 --- 核心职责： 1. 准确、迅速地将厨师制作完成的菜品从厨房传送至相应客人的餐桌，并协助服务员完成上菜工作。 2. 熟悉餐厅菜品名称、桌号及传菜流程，确保送餐无误、及时。 3. 保持跑菜动线顺畅，协助整理传菜区域卫生，维持用具整洁有序。 4. 与后厨及前厅服务员保持密切沟通，及时反馈菜品准备情况和送达状态。 5. 协助进行餐前准备与餐后整理工作，包括补充餐具、收拾空盘等。 6. 遵守食品安全与卫生规范，在传菜过程中注重菜品保护和清洁维持。 --- 任职要求： 1. 性别要求：男性 2. 体力充沛，能适应长时间站立、快节奏走动及搬运餐盘的工作状态。 3. 性格积极、有活力，具备团队协作精神和良好的沟通意愿。 4. 注重细节，有责任心，能高效执行任务并抗压。 5. 有餐饮行业相关经验者优先，无经验者如态度积极、学习能力强也可考虑。 6. 能适应排班制度，包括周末、节假日轮班。 --- 我们提供： · 具有竞争力的薪资及绩效激励 · 系统的岗位培训与团队协作环境 · 晋升机会与职业发展空间 · 员工餐及友好互助的工作氛围

Ensures the storage ofhouse linen/ uniforms are being done according to the standards and procedureset by the Hotel. 确保按照酒店设定的标准和程序储存布草/制服。 Examines laundereditems to ensure cleanliness and serviceability before sending to the userdepartment/ linen room. 在发送给使用部门/布草房前，检查洗涤的物品，以确保其干净及可用性。 Supervises andcoordinates the activities of personnel responsible for and engaged in theprocessing of guest and house laundry items. 在洗衣运作中，督导并协助负责及参与清洗客人和酒店衣物的员工。 Strictly adhere to thepar stocks for all operating equipment, supplies, inventoried items. 严格遵守所有运营设备、用品及盘存物品的存量标准。 Ensures the HousekeepingManager is kept fully aware of any relevant feedback from either customers orother departments. 确保将任何来自客人或其它部门的反馈及时并准确地沟通给客房部经理。 Reports to HousekeepingManager of any major problems, discrepancies in count, defects, or stains ingarments prior to laundry/ dry cleaning. 在洗涤/干洗前，向客房部经理报告重要的问题、衣物数量的不一致、破损或污渍。 Complies with theHotel’s Policies & Procedures relating to Laundry and Housekeeping. 遵守酒店关于洗衣房和客房部的政策和程序。

【​​​职​​​位​​​简​​​述​​​】​​​ ​​​在​​​遵​​​循​​​希​​​尔​​​顿​​​集​​​团​​​及​​​酒​​​店​​​政​​​策​​​程​​​序​​​的​​​前​​​提​​​下​​​对​​​员​​​工​​​公​​​寓​​​及​​​员​​​工​​​设​​​施​​​设​​​备​​​进​​​行​​​管​​​理​​​。​​​ ​​​【​​​工​​​作​​​职​​​责​​​】​​​ ​​​1​​​.​​​负​​​责​​​员​​​工​​​宿​​​舍​​​的​​​日​​​常​​​运​​​作​​​；​​​ ​​​2​​​.​​​建​​​立​​​卫​​​生​​​及​​​安​​​全​​​检​​​查​​​制​​​度​​​来​​​确​​​保​​​宿​​​舍​​​的​​​卫​​​生​​​；​​​ ​​​3​​​.​​​能​​​与​​​入​​​住​​​宿​​​舍​​​的​​​员​​​工​​​保​​​持​​​良​​​好​​​的​​​沟​​​通​​​渠​​​道​​​，​​​能​​​针​​​对​​​员​​​工​​​提​​​出​​​的​​​意​​​见​​​或​​​建​​​议​​​进​​​行​​​合​​​理​​​的​​​积​​​极​​​的​​​分​​​析​​​和​​​反​​​馈​​​并​​​能​​​采​​​取​​​措​​​施​​​给​​​予​​​落​​​实​​​；​​​ ​​​4​​​.​​​检​​​查​​​并​​​保​​​证​​​员​​​工​​​宿​​​舍​​​区​​​域​​​设​​​施​​​设​​​备​​​正​​​常​​​运​​​转​​​，​​​并​​​提​​​供​​​维​​​护​​​、​​​保​​​养​​​和​​​维​​​修​​​的​​​服​​​务​​​；​​​ ​​​5​​​.​​​负​​​责​​​与​​​所​​​有​​​外​​​租​​​公​​​寓​​​及​​​宿​​​舍​​​业​​​主​​​之​​​间​​​的​​​良​​​好​​​沟​​​通​​​和​​​联​​​系​​​，​​​在​​​需​​​要​​​业​​​主​​​或​​​物​​​业​​​公​​​司​​​提​​​供​​​维​​​护​​​、​​​保​​​养​​​和​​​维​​​修​​​服​​​务​​​项​​​目​​​时​​​，​​​能​​​保​​​证​​​及​​​时​​​提​​​供​​​；​​​ ​​​6​​​.​​​负​​​责​​​酒​​​店​​​公​​​寓​​​的​​​每​​​月​​​水​​​电​​​煤​​​气​​​费​​​用​​​统​​​计​​​。 ​​​【​​​职​​​位​​​要​​​求​​​】​​​ ​​​1​​​.​​​身​​​体​​​状​​​况​​​良​​​好​​​，​​​高​​​中​​​以​​​上​​​学​​​历​​​；​​​ ​​​2​​​.​​​2​​​年​​​以​​​上​​​国​​​际​​​四​​​星​​​级​​​酒​​​店​​​同​​​等​​​岗​​​位​​​工​​​作​​​经​​​验​​​或​​​相​​​关​​​领​​​域​​​同​​​等​​​经​​​验​​​；​​​ ​​​3​​​.​​​能​​​操​​​作​​​W​​​o​​​r​​​d​​​ ​​​,​​​E​​​x​​​c​​​e​​​l​​​ ​​​,​​​P​​​P​​​T​​​等​​​电​​​脑​​​系​​​统​​​者​​​优​​​先​​​；​​​ ​​​4​​​.​​​较​​​强​​​的​​​沟​​​通​​​技​​​巧​​​，​​​具​​​有​​​较​​​强​​​的​​​组​​​织​​​协​​​调​​​能​​​力​​​，​​​较​​​强​​​的​​​团​​​队​​​合​​​作​​​意​​​识​​​。​​​

PRINCIPAL RESPONSIBILITIES 主要职责 With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice 使用恰当的电话礼仪，以微笑的态度在3声铃响前接听电话 Handle all faxes and email in regards to reservations and reply in a timely manner 处理所有与预订有关的传真和电子邮件，并适时回复 Accepts reservations according to the room situation and availability 根据客房情况和是否可用接受预订 Know the product well including facilities, packages, promotions daily events and activities. 充分了解酒店产品包括：酒店设施，套餐，每日促销活动 Carry out further duties as and when required or assigned by Reservations Supervisor 在需要时履行其他预订主管要求的职责 REQUIREMENTS 职位要求 1.Experience 经验 Relevant hotel experience is preferable 相关酒店工作经验为宜 2.Job Skill / Knowledge 工作技能 / 知识 Familiar with reservations tasks Dynamic team players Outgoing personality Good communication & interpersonal skills Knowledge in SEP system is preferable 3.Computer Knowledge 电脑知识 Knowledge of MS office software 4.Language Proficiency 语言能力 Good written & spoken in English

The Front Desk agent is responsible for the daily Front Desk operations i.e. registration, cashiering, check outs and other guest enquires. The Front Desk agent must deliver customer service with poise based on the hotels standards and procedures. They must also conduct up selling and cross selling to maximize the hotel revenue and the guest experience. 前台接待员的工作职责为负责前台的日常运营，例如：宾客登记，收银，退房和应答宾客的询问。前台接待员必须在遵循酒店规章制度的基础上为宾客提供服务。同时必须尽可能地推销酒店其他房型及其他酒店产品以最大化地增加酒店收入及宾客满意体验。 Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。  Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。 Up sell and cross sell of hotel rooms and facilities to maximize revenue. 推销酒店其他房型及其他产品从而最大化增加酒店收入。

The Langham Club Agent is responsible for the daily food and beverage service in the club lounge. The Waiter duties also include the general presentation and service of the club lounge and ensuring the Club guests stay exceeds expectation. This position is also required to deliver concierge style information and service as required. The Langham Club Agent must deliver customer service with poise based on the hotels standards and procedures. 朗廷会服务员负责朗廷会内日常的餐饮服务。其工作职责同样包含朗廷会的总体外观及服务，保证朗廷会宾客的入住体验超出期望。如经需要，这个职位同样需要提供礼宾式的信息及服务。朗廷会服务员必须在依照酒店标准和程序的基础上为宾客提供真诚的服务。 Attend to all guest enquiries with poise in a helpful and professional manner. 以乐意帮助及专业的态度应答宾客的询问。 Be familiar with hotel room configuration, all special rates & programs and the 1865 Program. 熟悉酒店房间形态，所有优惠价和促销活动以及1865会员内容。 Be familiar with the hotel facilities, services and local neighborhood information. 熟悉酒店设施、所提供的服务，以及周边环境信息。 Understand basic PMS functions in regards to Front Desk operation. 对酒店使用系统中有关前台营运的知识有基础的了解。

The Service Stylist must be outfitted in a  unique uniform that is well designed and chic and contains elements of pink to make them easily identifiable to the hotel guests。 客服大使必须身着精心设计,美观并结合粉色元素的统一制服从而能便于宾客识别. Must be in the lobby and front office areas during their shift. 必须在工作班次中服务于酒店大堂和前厅区域。 Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品.其中必须包括酒店房态, 餐饮设施, 水疗中心, 健身中心, 每日宴会以及相关周边信息. Welcome and farewell guests from the lobby. 在酒店大堂欢迎及欢送宾客. Greet and acknowledge guests that are waiting in the lobby. 与在大堂等候的客人打招呼并作出相应反应. Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 预先估计宾客的需要并用殷切有理的态度处理宾客的需求. Escort guests upon arrival to front desk and  introduce by name to front desk colleague. 引领未入住宾客去前台并向前台接待员介绍宾客的名字。 Service Stylists must be able to talk to guests should they be waiting in a queue to check in or check out. 客服大使必须与排队等候入住或结帐的宾客交流。 Listen to guests requests with warmth, care and empathy and where necessary show guests to particular service areas for more information or action. 充满热情,关怀及感同深受地聆听宾客的需求,在有必要的情况下带领宾客去相关服务区域从而获得更多的信息或行动. Recognize return guests and VIP’s in the hotel. 认识酒店的再次入住宾客和VIP客人。 Service Stylists should never be behind the front desk. 客服大使必须不于前台内工作。 Attend daily shift briefing and be fully aware of the on-day room’s situation. 参加每日例会并清楚了解当日房态的情况。 Be knowledgeable on the 1865 program. 熟知1865尊贵会内容。 Service Stylists may be required to participate in the Change of the Day ritual at 7.05 pm each day. 客服大使同时也将参与每日19：05日期转换的仪式。 Be aware of their responsibilities in the event of an emergency situation. 清楚知道在紧急事件中所应承担的职责。 Service Stylists must perform other duties as assigned by their supervisors or managers. 客服大使必须履行主管或者经理安排的其他工作职责。 Drive the 1865 program to attain set targets  and ensure the guests receive the required recognition and benefits for their membership level. Relevant colleagues in Front Office should be certified as 1865 ambassadors and all guest facing colleagues must be aware of the benefits and joining requirements of the program 推进1865尊贵会项目从而达到设订的目标并确保宾客依照他们的会员级别获得相应的会员礼遇. 所有前厅同事都应通过1865尊贵会的考核并成为大使，所有对客同事都必须了解会员的礼遇及人会条件。 Attend assigned training sessions on time and as scheduled. 准时参加已安排的培训课程。 Ensure attendance to work is on time as scheduled. 确保按照预先安排的班次准时上岗工作。 Perform any duties assigned by the Management deemed necessary。 执行任何管理层委托的工作。   REQUIREMENTS 职位要求 Education 教育学历 Certificate / Diploma / Bachelor in Hotel Management 酒店管理类证书/学历证明/学士学位证明   Experience 经验 One year working experience, preferably in hotel industry 一年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 Out-going personality 性格开朗 Good communication skills 良好的沟通技巧   Computer Knowledge 电脑知识 Knowledge of MS office software 相关办公自动化知识 Opera PMS 酒店Opera系统 FCSFCS系统   Language Proficiency 语言能力 Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,掌握其他语言者优先考虑。

•Responsible for answering and processing all phone calls directed to the Call Centre. All calls must be answered with a smile in your voice and processed with service with poise. Where necessary follow up must be performed to ensure guests tasks are completed within target timelines. A full up to date working knowledge of the hotel services and local information is required. A thorough understanding of the daily use of all information systems including the PMS, Micros, PABX and the FCS is required. 责任于接听和处理所有服务中心的电话。接听所有电话必须带着微笑并提供真诚的服务。执行所有需要跟进的事宜以确保在规定时间内完成规定的任务。要求拥有充分酒店服务和当地信息的知识。要求全面了解日常信息系统的使用，包括PMS, Micros, PABX和FCS。 • Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice. 声音中带着微笑，确保提供友好，友善的真诚服务。 • Be knowledgeable about hotel accommodation, restaurants & bars and other facilities & services. 了解酒店住宿，餐厅酒吧以及其他设施服务。 • Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines. 运用FCS进行工作，在有必要的情况下跟进以确保在规定时间内完成任务。 • Handle dissatisfied guests to resolve complaints and request assistance from other departments when necessary. 处理宾客对于不满意的投诉并在有必要的情况下向其他部门提出协助的要求。 • Participate in the Call Centers weekly audit program to continually improve individual and department performance.

To assist Sales and exert efforts to procure business and conduct site inspection to potential clients. Handle customer inquires in an efficient and effective manner. Communicate booking information to operations department. Conduct site inspection to potential customers and walk in enquires. Process all correspondence and Sales documentations accurately and efficiently.

客人进入游泳池/开放区域后，救生员必须在游泳池/水边待命确保一直都在。主要职责是观察水面和泳池内的所有客人并持续留意。救生员不得擅自离岗。如救生员需要承担其他任务或服务，如用餐/或去洗手间休息，救生员须在主管的批准下无缝地寻找可替代同事。 As soon as a guest enters the swimming pool / open water, the life guard must stand by at the pool / beach watch tower at all times. The main duty is to observe the water surface and all guests inside the water consistently. Lifeguard should NEVER leave their post unattended at any time. In the event the lifeguard is required to take up another task or services a guest or meals / toilet breaks, the lifeguard must seek a qualified replacement seamlessly with the approval of the Supervisor. 救生员配备了可以执行所有要求的工具，例如口哨、扩音器、对讲机、电话、急救箱、AED设备和水质测试箱。 The lifeguard is equipped with tools to execute all requirements such as a whistle, megaphone, walkie-talkie, telephone, first aid kit, AED device and water test kits. 救生员熟悉区域内的所有紧急按钮，救生设备和技术功能，并有信心协调与所有紧急情况相关的所有任务处理程序。 The lifeguard is familiar with all emergency buttons, life-saving equipment and technical functionalities along the wet areas / beach front and is confident to coordinate all tasks related to all emergency handling procedures. 有信心了解《凯悦客人体验指南》。  Is confident to understand Hyatt’s Guest Experience Guide. 了解在入口处展示的风险管理标志的条款和条件。 Understands the Terms & Conditions of the Risk Management signs exhibited at the entrance of the Swimming area. 能够执行泳池管理须知。礼貌地劝阻游泳者不要潜水、奔跑，劝离不游泳者离开泳池区域。 Able to implement swimming regulations. Politely discourage swimmers from diving, running, pushing Non-swimmers into the swimming areas. 能够知晓游泳池或开放水域的深浅游泳区域。 Able to clarify deep and shallow swimming areas of the pool or open waters. 根据当地法规要求，如果两个或两个以上的救生员同时值班，应有明确的工作分工，明确的责任并互相帮助。发现溺水者应立即从水中救出，不可拖延！ According to the local regulation requirement, if two or more lifeguards are on duty at the same time, they shall have a clear division of workplace, clear responsibilities and help each other. Those found to have drowned should be rescued immediately from the water without delay. 明确说明以符合安全和健康要求，并确保客人以及相关设备的使用，包括急救，AED以及泳池和海滩清洁工具及其设备。 Clear explanation to comply with the requirements of the safety and health and ensure that the guest and the use of related equipment, including First Aid, AED and pool and beach cleaning tools and its machinery. 对Coyle和/或LRA审核的结果以及Medallia的日常反馈做出回应，并确保相关更改已实施。 Responds to the results of the Coyle and or LRA Audit as well as to daily Medallia feedback and ensures that the relevant changes are implemented. 遵照凯悦（Hyatt）标准，始终提供礼貌，专业，高效和灵活的服务。 To provide a courteous, professional, efficient and flexible service at all times, following Hyatt’s Standards. 按照标准执行分配的工作场所中的所有职责和任务。请注意，主管定期检查和更改任务列表，以反映趋势，客人期望和经营理念的变化。 To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies. 完全灵活，并适应在Spa或其他任何部门的不同部门轮换和酒店部门分配。 To be entirely flexible and adapt to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned. 执行泳池开放和关闭流程。 To perform opening and closing procedures. 确保工作场所和周围区域保持清洁并井井有条。 To ensure that the Place of Work and surrounding area is kept clean and organized. 必须根据操作要求保养所有泳池设备。 Must upkeep all pool equipment in line of operational requirements. 能够通过Hot SOS报告维护要求或立即向主管报告。 Able to report maintenance requirements via Hot SOS or report to the supervisor immediately. 充分利用泳池设备。 Makes optimum use of the pool equipment. 按照指示执行任何与工作相关的职责和功能。 Performs any job related duties and functions as directed.

在人力资源经理的监督下，协助人力资源部门的日常运作，包括行政、记录保存、与各部门的协调和员工活动的组织。 PRINCIPAL RESPONSIBILITIES 主要职责   Recruitment& Employment 招聘及雇佣 ·        Open and sort all incomingapplication emails and letters 接收和整理所有求职邮件和信件 ·        Handle all incoming telephoneenquiries on recruitment 处理所有与招聘有关的电话咨询 ·        Maintain website 维护招聘网站 ·        Maintain Recruitment WechatAccount 维护招聘微信公众号 ·        Check all information written onapplication forms 审核所有求职申请表上的信息是否填写完整 ·        Arrange, schedule and co-ordinateall interviews 安排、预定和协调所有面试 ·        Follow up PAFs and PRFs fromdepartments 跟进部门的人事变动记录表和聘人申请表 ·        Prepare and post job openings oncolleague notice boards 在员工告示板张贴职位空缺信息 ·        Prepare no criminal record mail 为新入职员工准备无犯罪记录证明邮件 ·        Handle all new colleaguescheck-in procedures 办理所有新员工入职手续： ·        Issue name badge and Langham pin 制作员工名牌及朗廷司徽 ·        ID card photo shooting and coding 为员工卡拍摄照片及编号 ·        Issue uniform distribution form 发放工服派发表 ·        Assign locker and update record 分配更衣柜并更新纪录 ·        Open colleague personnel file andfile all related documents 制作员工个人档案并将员工相关资料归档 Close colleague personnel file 封存员工人事档案 Assist on any arrangement on trainee pick up, gathering and related 协助实习生接送，月度聚会及相关的安排 Assist on purchasing or social media sharing about employee relationship 协助员工活动相关的采购或公众媒体分享 HRMIS System 人力资源管理信息系统 ·        Input and update colleaguepersonal data 录入更新员工个人信息 ·        Input and update all employmentcontract dates 录入更新所有雇佣合同起止日期 ·        Input allseparated colleagues employment dates 录入所有离职员工在职起止日期 Administration行政 ·        File all leave application forms,Personnel Notification Forms and non-salary related documents 将所有员工休假申请表、人事通知书和非工资类文件归档 ·        Conduct dailylocker inspection 进行每日员工更衣室检查 ·        Assist in thequarterly locker inspection 协助季度员工更衣室检查 ·        Prepare monthlygeneral store requisition and stock take on office supplies 负责办公用品的每月需求申请及盘点 ·        Maintain officeequipment in good operation condition and liaise with materials department andEngineering department for any repair if necessary 维护办公设备，保证其使用状态良好，必要时与物料部或工程部联系维修事宜 ·        Update andmaintain Langham pin record 更新和维护朗廷司徽记录 ·        Update andmaintain locker record 更新和维护更衣柜记录 ·        Keep andmaintain colleague personnel filing system in neat and order system asspecified 根据要求保存和维护员工人事档案系统，保证其清晰有序 ColleagueSocial Activities 员工社交活动 ·        Assist in organizing colleaguerelated social events and activities such as annual colleague outing, annualcolleague party, sports activities, festivals activities, singing contests, etc 协助组织员工有关的社交活动，如每年员工出游、员工年会、运动会、节庆活动、歌唱比赛等 ·        Organize monthly ColleagueBirthday Party 组织每月员工生日会 ·        Organize monthly FantasticColleague awards presentation ceremony 组织每月最佳员工颁奖仪式 ·        Organize monthly Colleaguepromotion photo shooting and memo issuing 组织每月员工宣传照拍摄及备忘录发放 Others 其他 ·        Perform any duties as assigned bythe management deemed necessary. 执行任何管理层委托的工作 REQUIREMENTS 职位要求   Education 教育背景 Certificate / Diploma / Bachelor in Hotel Management or Human Resources Management 酒店或人力资源管理专业的证书或大专及以上学历 Other related discipline 其它相关专业学历 Experience工作经验 One year working experience, preferably in hotel industry 一年工作经验，最好有酒店工作经验 JobSkill / Knowledge 职业技能/知识 Out-going personality 性格活泼 Good communication skills 良好的沟通技巧 Office administration experience 办公室行政经验 ComputerKnowledge 电脑知识 Knowledge of MS office software 熟悉办公软件

To ensure the three steps of service are      adhered to at all times 确保服务的三个步骤贯彻始终。 ·         To ensure a warm and sincere greetings at all times and use the guest name if known and using   The Langham language when interacting with the guest 在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗廷用语。 ·         Anticipate guest’s needs and comply with guest requests 预期客人的需求，并且尽量满足客人的要求。 ·         LHI standard greeting conduct in using the 10/5 rule at all times 始终遵循朗廷酒店10/5规定来迎接客人。 ·         Colleague to follow “5 step rule” with the guest offering direction with a open arm gesture walking towards the destination the guest is looking for, no pointing finger at any time 在为客人指引方向的时候，应遵循“五步”规定即陪同客人向目的地方向至少步行五步，同时伸出手臂指引方向。绝不使用手指指示方向。 ·         To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.  以是客人始终能得到快速而有礼貌的服务为准则来安排客人入座。 ·         To deliver service with Poise self-confidence, well balanced, sincere and diplomatic. Service with eloquence and discretion, gracious, professional. Using a courteous approach, impeccable sense of hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period from receiving the guest to walking them out of the restaurant. 从客人进入餐厅直到他们离开的整个用餐过程中，始终传递沉稳自信、平衡、真诚并且有社交技巧的服务，让客人感觉心悦诚服、严谨、亲切，非常敬业。使用礼貌的方法，以及对服务业完美的触觉展示自身热情友好的一面。 ·         To supervise and control seating in the restaurant and ensure that guests are seated as guest preference first also distributing them so no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers. 监督控制餐厅内餐位数量的安排情况，确保尽量以客人的喜好安排座位，避免造成因客人较多员工较少，同时也要注意安排座位时要对所有的服务人员公平。 ·         Actively support the TQM Total Quality Management. 积极支持全面质量管理系统。 ·         Manage comment cards by category and share information in a systematic manner in order to improve 按类别管理反馈表，并能系统化地分享信息，从而做出改善。 ·         Assist in working toward positive financial results. 积极协助上级，完成良好的收益。 ·         Assist in ensuring that scheduling functions are performed accurately and on a timely basis. 协助确保每个工作职能能够及时和准确的发挥。 ·         Assist in maintaining a highly motivated and well-trained working team. 协助上级维护一个具有高度热情和训练有素的工作团队。   Operations营运   ·         Follow opening & closing checklist thoroughly.  完全遵循开档及收档的检查表。 ·         Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.  运用客人流量观测表来观测每小时餐厅各个区域的客流量。 ·         Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 与客人进行积极的互动和交流，征求他/她们的反馈意见从而提高服务质量。 ·         Train, maintain and enforce all Langham service standards in the outlet. 在餐厅中培训、维持和执行所有朗廷酒店的服务标准。 ·         Handle daily colleague relations (i.e. scheduling, time adjustments). 处理日常同事的协作关系。（例如，班次调整） ·         Maintain a safe & sanitary work environment for all colleague & guests. 为所有的同事和客人，建立一个安全及卫生的工作环境。 ·         Operate with accuracy and manage the table reservation system in a manner that allows maximum capacity at all times and maximization of covers in pick hours in developing a very detailed strategy 精确操作和运用餐桌预定系统，始终保持最大的座位容量。建立一个具体的策略来应对繁忙时段，使上座率最大化。 ·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. 找到解决问题的方法。如电话服务，最后一分钟的预定，或其他每天可能发生的问题 ·         Be on the floor during the shift and assist servers to ensure guests are satisfied. 在上班时间确保自己在餐厅的岗位上，并协助服务员使客人满意。 ·         Ensure all side work is done on a daily basis. 确保每天基本的工作都完成。 ·         Maintain proper colleague uniform standards. 保持同事制服达到标准。 ·         Manage an effective data base program on daily basis. 建立一个有效的日数据库程序。

PRINCIPAL RESPONSIBILITIES 主要职责   ·            To continually support and improve engineering services that effectively address problems affecting both guests and colleagues 连续支持和改进工程方面的服务以对应客人和同事的问题。 ·            To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own。 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 ·            To strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality。 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 ·            The Hotel functions 7 days a week, 24 hours a day.  All colleagues must realize this fact and be aware that at times it may be necessary to move colleagues from their accustomed shifts as business demands.  In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 ·            Public Areas - repairing and/or adjusting all types HVAC equipment. 公共区域：修理调整各种HVAC(加热/通风/空调)设施 ·            Fire  Alarm/Life Safety System - to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems. 火警警报/生命安全系统：按需要监视系统，彻底了解系统操作，并能在紧急情况下使用。懂得消防喷淋系统及紧急能源系统的工作常识. REQUIREMENTS 职位要求   Education 教育学历 Have and maintain special type of work certificate. 特殊工种持国家规定的相关执照   Language Skills 语言技巧 Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals.  Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。   Job Skill/ Knowledge 工作技能/知识   ·         Dish machines餐具机 ·         Steamers蒸锅 ·         Choppers切菜机 ·         Warmers保温器 ·         Ansul/fire suppression systems ANSUL灭火系统 ·         Chiller efficiency冷冻机运行和效率 ·         Boiler efficiency锅炉运行和效率 ·         Cooling tower efficiency冷水塔效率 ·         Plate & frame theory板式架构原理 ·         Chart& graphic utility consumption能源消耗图表 ·         Kitchen exhaust systems厨房排气系统 ·         Application of VFDs VFD的使用 ·         Lighting efficiencies灯光效率 ·         Lighting controls灯光控制 ·         Programming of EMS EMS程序设计

在工程部工程主管的指导下进行酒店的日常修复，使设备处于良好的修复状态，以尽量缩短停工期。 连续支持和改进工程方面的服务以对应客人和同事的问题。 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 火警警报/生命安全系统：按需要监视系统，彻底了解系统操作，并能在紧急情况下使用。懂得消防喷淋系统及紧急能源系统的工作常识。 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。

The Bellman is responsible for the safe and efficient transfer and storage of hotel guests luggage, delivery of messages and other tasks as required by the Bell Captain. The Bellmen must deliver service with poise and respond to guest requests efficiently and effectively following the department standards and procedures so they exceed the guest’s expectation. The Bellmen must complete all tasks by closing the job in the FCS system. The Bellmen must support the key metrics to achieve GSI, CSI, KPI and financial targets. 行李员的职责为向酒店宾客提供安全迅速的行李运送及寄存服务,投递信息以及来自行李主管的其他任务。行李员必须提供自信的服务并依照酒店标准和程序给予宾客有效回复从而超越他们的期望。行李员必须完成FCS系统中分派的工作。行李员必须维持工作重点从而达到GSI,CSI,KPI及财务目标. Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验. Execute job tasks according to the pre-defined standards & procedures, brand standards and in compliance with the company employment handbook. 根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

工​作​职​责​：​此​岗​位​招​聘​西​厨​房​热​菜​领​班​。​ ​1​.​ ​负​责​厨​房​日​常​工​作​的​组​织​与​协​调​，​合​理​安​排​岗​位​人​员​的​工​作​任​务​，​确​保​各​环​节​高​效​运​转​；​ ​ ​2​.​ ​协​助​厨​师​长​制​定​菜​品​标​准​和​操​作​流​程​，​监​督​执​行​情​况​，​保​证​出​品​质​量​稳​定​统​一​；​ ​3​.​ ​负​责​食​材​的​验​收​、​储​存​及​使​用​管​理​，​控​制​成​本​损​耗​，​杜​绝​浪​费​。​ ​任​职​资​格​：​ ​1​.​烹​饪​或​相​关​专​业​优​先​，​具​备​扎​实​的​烹​饪​理​论​基​础​，​有​厨​房​领​班​或​类​似​管​理​岗​位​经​验​者​优​先​；​ ​2​.​熟​悉​冷​菜​制​作​流​程​以​及​烧​冷​菜​技​巧​，​了​解​食​材​管​理​及​食​品​安​全​知​识​，​能​够​独​立​制​作​多​种​冷​菜​；​ ​3​.​持​有​有​效​的​健​康​证​明​，​符​合​食​品​行​业​从​业​人​员​的​健​康​标​准​。​

负责厨房指定区域内人员工作的组织和食物摆设，尽可能有效地增加效率，使生产力最大化。 Organizes and sets up the assigned section of the food and beverage kitchen as efficiently as possible to increase the speed and maximize productivity. 团队协作，主动灵活待客，顾客至上，酒店的大局为重。 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 根据技能需求培训厨房工作区域内的员工，使他们更好地履行自己的职责。 Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function. 确保营运及厨房设备保持良好的卫生标准。 Ensures that operating and kitchen equipment is maintained to a good Hygienic standard. 根据副厨师长或主管的要求到其它的厨房区域工作，确保按厨房的卫生标准工作。 Works in any sections of kitchen when necessary or as requested by the sous chef or chef de partie; ensures that the hygiene standards for kitchen are met.

确保所有的菜肴符合菜谱的标准。 Ensures that all dishes from that section are prepared consistently and according to standard recipes. 协助厨师长和副厨师长充分落实酒店的标准。 Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and hotel policies and procedures and minimum standards. 监督食品准备和烹制的过程防止浪费。 Monitors food and operating costs and controls these by reducing waste. 保证厨房的卫生符合卫生部门和酒店的标准。 Ensures the sanitation standards for kitchen are being met.

Uses fresh products whenever possible to ensure guests are always offered a variety of food items. 利用鲜活的产品，以确保任何时候都能向客人提供花样繁多的菜肴。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation. 烹制菜肴时，确保根据菜单和配方准备食品，以确保食品的质量达到凯悦酒店集团的标准。 Strictly adheres to food apportionment policy to effectively control costs. 严格执行食品分摊政策以便能有效的控制成本。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. 在厨师长的指导下，乐于学习及制作新的菜肴。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. 紧密督导厨师和其他厨房的员工，并协调他们的工作，以确经济、及时的食品制作

此职位为主厨房一级厨师。 【岗位职责】 1、在厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2、熟悉各种原材料，协助厨师长检查购进货源的鲜活、质量、数量必须符合要求，发现问题，及时向领班、主管汇报。 3、按厨师长分工，完成菜品制作任务。 【岗位要求】 1、烹饪相关专业优先。 2、了解食品卫生知识。 3、热情积极，吃苦耐劳。

负责厨房指定区域内人员工作的组织和食物摆设，尽可能有效地增加效率，使生产力最大化。 Organizes and sets up the assigned section of the food and beverage kitchen as efficiently as possible to increase the speed and maximize productivity. 确保营运及厨房设备保持良好的卫生标准。 Ensures that operating and kitchen equipment is maintained to a good Hygienic standard. 根据副厨师长或领班的要求到其它的厨房区域工作，确保按厨房的卫生标准工作。 Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Partie; ensures that the hygiene standards for kitchen are met.