Supportthe overall strategic management of the credit section by establishingeffective working relationships with colleagues, in particular the Director ofBusiness Development, Director of sales , Revenue Manager, Director of Banquet& Conference sales and Accounts Receivable, Credit supervisor Convert theentire hotels revenue into collected cash within the shortest agreed timescalethrough managing the credit control in a diligent and professional way. Make sure all the revenue incurred was recorded inthe system to safe guard the hotel revenue. Prepare daily revenue report and daily revenue journal to input to thesystem. SuperviseIncome Audit, Account Receivable Team Members.
通过建立与同事,特别是业务发展总监,销售总监,营收经理,宴会厅和会议销售总监及应收帐款,应收主管有效的工作关系,支持全方面的信贷战略管理,通过专业的管理信贷控制,在最短的时间内，将整个酒店的收入转化为现金。保证所有发生的收入都记入系统内，避免收入的流失。编制每日收入报表及收入凭证，导入系统内。管理审计、应收团队成员。
1. To maintaina high customer service focus by approaching your job with the customers alwaysin mind and being proactive in a timely manner towards their needs and requestsof customers.
始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。
2. To have apositive impact, taking personal responsibility and initiative to resolveissues, always clearly communicating with both customers and colleagues.
承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。
3. To bemotivated and committed, approaching all tasks with enthusiasm and seizingopportunities to learn new skills orknowledge in order to improve your personal performance.
自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。
4. To beflexible, responding quickly and positively to changing requirements includingthe performance of any tasks requested of you.
对改变的要求能够灵活,快速并积极响应,包括要求的任何任务。
5. To maintainhigh team focus by showing co-operation and support to colleagues in thepursuit of team goals.
通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点。
6. Tocontribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel.
提供意见和建议,以提高酒店的运营/环境程序。
7. To activelypromote the services and facilities of the Hilton Hotels to guests andsuppliers of the Hotel.
积极推销酒店的服务和设施给客人和酒店的供应商。
8. To performall duties and responsibilities in a manner that ensures your safety and thatof others in your workplace.
执行所有义务和责任以确保工作中自身和他人安全。
9. Tocontribute positively to Equilibrium and Esprit by providing both guests andfellow team-members with courteous, hassle-free service and by seeking toalways maintain a pleasant working environment.
通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境。
10. Toconduct credit investigations so that an intelligent informed decision of acustomers credit worthiness, character and ability to pay may be ascertained tojustify extension of credit;
进行信用调查,根据顾客信用度,特性和支付能力做出信用给予的决定。
11. Toensure the collection of accounts receivable is kept current and follow upclosely on over-aged accounts.
确保收取的应收帐款是当前的，密切追踪超龄应收款项。
12. Tomaintain good relations with hotel customers including but not limited towholesalers, corporate clients, hotel guests, travel agents, tour operators,function organisers, airlines, government etc.
与酒店顾客维持良好关系,这些顾客包括并不限于批发商,企业客户,酒店客人,旅行社,旅游经营商,会议组织者,航空公司,政府部门等。
13. Toreview supporting documents verifying the accuracy of the balance ofreceivables.
审查支持文件,核实应收余额的准确性。
14. Torecommend the write off of uncollectible accounts only after a comprehensivepursuit of outstanding monies has taken place.
建议只有在全面地追讨拖欠款项后仍无收到的，才能注销不可回收的账户。
15. Toreport immediately any unfavourable information received affecting a customer’scredit standing so that appropriate action may be taken.
应立刻报告影响顾客信贷的不良信息,以采取合理的行动。
16. Toreport directly to the General Manager and/or Director of Finance on allmatters affecting credit and collection.
向总经理和/或财务总监直接报告所有影响信贷和收款的事宜。
17. Ensurethat all credit application forms are approved and updated annually.
确认所有信贷申请表格每年被批准并更新。
18. Tosupervise the activities of the credit staff in order to achieve an efficientand effective performance of each individuals duties and responsibilities.
管理信贷工作人员的活动,以确保每个人有效的工作业绩。
19. Tomaintain an up to date Credit Manual and ensure that they are strictly adheredto and enforced.
保持最新的信贷手册,并确认他们被严格遵守和执行。
20. Towork closely with the Accounts Receivable，CreditSupervisor and/ or Clerk to follow up on overdue accounts.
与应收帐款,信贷主管和/或文员密切合作,跟进逾期账户。
21. Toensure that all collection calls have been made on a timely basis, documentedin writing and followed up on a monthly basis.
确保所有催款电话及时打出，书面记录,并每月跟进。
22. Toschedule credit meetings at least once a month.
安排至少每月一次的信贷会议。
23. Toensure that the number of debtor days outstanding is within the acceptablerange as stipulated in the policies and procedures manual.
确认债务人未偿还天数在政策和程序可以接受的范围内。
24. Ensuresthat the month end processes are completed in a timely and accurate manner.
确保月末关账及时准确地完成。
25. Preparesall supporting documentation for monthly allowances and monthly journalvouchers relating to the receivables ledger.
准备所有关于应收帐目的每月扣减和每月凭证的支持文件。
26. Ensuresthe timely and accurate entry of all credits to the various accounts.
确保及时及准确的凭证贷计各帐户。.
27. Handlesall customer queries in a timely and effective manner, using preventativerather than curative measures.
及时并有效地处理所有客户疑问,使用防止措施,而不是补救措施。
28. Pro-activelyfollows up on any outstanding accounts to ensure the hotel is protected fromloss.
积极主动跟进所有拖欠账户,以防止酒店的损失。
29. Preparesall necessary reports pertaining to accounts receivable.
准备有关部门应收帐户的所有必要报告。
30. Alertsister hotels on bad debts accounts information to avoid losses might beincurred in other sister hotels
提醒姊妹酒店坏账客户名单，避免其他酒店遭受损失。
31. Processesand controls all sundry payments made by credit card.
处理和控制各类信用卡付款。
32. Maintainsan adequate and up to date filing system.
维护足够的并且最新的数据档案系统。
33. Isflexible in relation to working hours, particularly around month end.
灵活的工作时间,特别是在月末。
34. Handlesall requests and enquiries in a timely, efficient and friendly manner.
及时,有效,友好地处理所有要求和询问。
35. Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards.
确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。
36. Toperform any additional tasks assigned to ensure that the hotel functionssmoothly.
执行一切额外的工作,以确保酒店职能顺利运作。
37. Auditsthe daily revenue figures, supporting reports and vouchers.
审计每日收入数据，支持报告和凭证。
38. Ensurethat Daily and Monthly revenue and settlement reconciliation is prepared on atimely basis.
确保每日及每月收入和付款及时调节.
39. Ensurethat all revenue is captured and reported.
确保所有收入被记录和报告。
40. Ensureall gifts or entertainment voucher are controlled as per the policy.
确保所有礼券或免费券根据政策得到控制。
41. Reviewsall entertainment dockets and officers checks, ensuring that all are authorisedand signed and have appropriate level of detail.
审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释。
42. Checksthat complimentary rooms have been appropriately authorised.
检查免费房被合理批准。
43. Auditsthe telephone interface report to ensure all telephone revenue has been posted.
审计电话自动挂账报告以确保所有电话收入已被挂账。
44. Ensuresthe relevant Front Office & Outlet reports are printed, audited and filedin date order.
确保相关前台人员和零售点报告被打印，审计并按日期存档。
45. Verifiestransactions posted in the daily report, including but not limited to creditcards, city ledger, crew allowances, paid outs, allowances & rebates,miscellaneous charges, voiding, car park revenues.
核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入。
46. Preparerebate and allowance summary and rebate journal.
准备折扣和减免汇总表及减免凭证。
47. Reconcilecredit card charges between electronic credit card machine and Point of Salesystem on a daily basis.
在电子信用卡机和销售点系统之间每日调节信用卡收入。
48. Preparesdaily revenue report for the Director of Finance/Financial Controller.
给财务总监准备每日收入报告。
49. Ensurethat all concessionaires revenue are reconciled, and recorded accurately.
确保所有特许/租赁收入被调节，并被正确记录。
50. Auditthe daily General Cashier’s Report.
审计每日总出纳员的报告。
51. Checkthe Room Rate Discrepancy Report to ensure that all rate changes, upgrades etchave been properly authorised.
检查房价差异报告以确保所有价格变动，升级等被合理批准。
52. Checkto ensure that the Room Status Discrepancy Report is printed twice daily and anyexceptions noted are reported..
检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告。
53. Recordcashier overs/unders in the relevant reports and followed up with the OutletManagers or Front Office Manager.
在相关报告中记录收银员现金多余/不足，并同零售点经理或前台经理跟进相关事宜。
54. Tofollow up on any discrepancies, incomplete work or missing information with therelevant departments.
与相关部门跟进一切差异，未完成的工作或丢失的信息。
55. Ensureall paid out vouchers have proper authorisation, signatures and backup.
确保所有支出凭证拥有合理批准，签名和支持.
56. Followup with Revenue/Reservation team to ensure that any no-show are reviewed andcharges made accordingly.
与收入/预订团队跟进，以确保任何放弃预订的项目被查阅并收费。
57. Auditthe daily food & beverage report and verifying the cashier’s remittances tothe General Cashier’s Report.
审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额。
58. Ensurethat all restaurant and bar checks are properly accounted for.
确保所有餐厅和酒吧的账单被正确记账。
59. Ensurethat all banquets and functions revenue is entered.
确保所有宴会收入被记入。
60. Tobe fully conversant with the hotel Manual Contingency Plan in case of computersystem failure and ensure that all manual procedures are followed and adheredto.
在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。
61. Ensurethe accurate and timely input of data to the general ledger system.
确保将数据准确和及时地输入总分类帐系统。
62. Maintainadequate and up to date files.
维护足够的最新的文档。
63. Conductmonthly house float count.
进行每月备用金的盘点。
64. Conductssafety deposit boxes audit.
进行前台保险箱的审计。
65. Tohandle all requests and inquiries in a timely and efficient manner.
及时并有效地处理所有要求和询问。
66. Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards.
确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。
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