Job Responsibilities 岗位职责 People 员工团队 Direct everyday activity, plan and assignwork workensuring you always have the right staffing numbers. 指导日常行动，计划和分配工作，确保始终拥有人数适合的员工团队. Develop your team and improve theirperformance through coaching and feedback, and create performance anddevelopment goals for colleagues - recognise good performance . 通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工. Train colleagues to make surethey hit hotel revenue goals to the standards we expect and have the tools theyneed to work effectively.   培训员工，确保他们按照标准实现酒店的营收目标，并拥有高效工作所需的工具. Recommend or initiate any HR elatedactions where needed. 需要时推荐或发起人力资源相关行动.   Drive a great working environment forteams to thrive - connect departments to create sense of oneteam.    为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识.   Interact with outside contacts: guests,vendors, and other contacts as needed.   与外界人士互动：宾客、供应商以及其他联系人（如有需要）.  Develop and maintain greatworking relationships with key clients and outside contacts to increase revenue. 与重要客户和外界人士建立并保持良好的合作关系，促进营收增长.    GuestExperience 宾客体验 Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance their experience.   为宾客提供信息（例如：会员答谢计划、本地特色、餐厅和便利设施等信息），提升宾客体验. Schedule conventions and/or businessgroup activities at the hotel and coordinate with other hotel-level departmentsto facilitate services agreed upon by the sales office and prospectiveclients.   安排在酒店内举办的会议及业务团队活动，与其他酒店级别的部门协调，共同完成销售部门与潜在客户达成的协议中规定的各项服务.  Communicate to appropriate departmentsall pertinent information requirements and special needs for arriving VIP’s,large groups and other key guests.  与有关部门交流所有相关信息，包括即将抵达的贵宾、大型团体或其他重要宾客的要求和特殊需求.   Lead marketing efforts to up sell guestson hotel services, offerings, and amenities.   领导各种营销活动，向宾客追加销售酒店服务、产品及设施. Ensure front office staff provides guestswith prompt service, professional attention and personal recognition.   确保前台员工为宾客提供快捷、专业和个性化的服务.  Ensure guests are greeted upon arrivaland make time to interact effectively with guests. Respond appropriately toguest complaints, solicit feedback and build relationships that drivecontinuous improvements in guest satisfaction.    确保宾客在抵达酒店时获得热情的问候，并抽出时间与宾客进行有效的互动交流以恰当的方式对宾客的投诉予以回应，通过与宾客建立良好的关系及获取反馈不断提升宾客满意度.   Conduct routine inspections of the frontoffice and public areas and take immediate actions to correct anydeficiencies.   对前台和公共区域进行例行检查，若发现任何问题马上采取行动.  Ensure that guest satisfaction data isanalysed and that plans are developed and implemented to achieve establishedgoals.   确保对宾客满意度调查数据加以分析，开发并执行各种计划来达成既定目标.  Communicate to appropriate departmentsall pertinent information related to the expected arrival and departure ofVIP’s and other key guests, or other special guest needs.   与有关部门交流所有相关信息，包括 VIP 宾客和重要客户的抵达与离店，或者其他宾客的特殊需求等. Financial 财务回报 Oversee night audit function andpreparation of daily financial reports.   监管夜审工作并准备每日财务报告.  Prepare and submit statistical,performance, and forecast analyses and reports as required.  准备并提交各项统计资料与经营报表，并按要求提供各种预测分析和报告.   Maintain procedures for security ofmonies, credit and financial transactions, guest security, and inventorycontrol.  维护各项必要流程，保证钱款、信贷、财务交易的安全和宾客的安全，并对库存进行管理. Use company systems and processes tomaximise revenue. Develop plans to increase occupancy and ADR throughwalk-ins and upselling at the front desk.   使用公司系统和流程促进营收最大化开发各种计划，通过门市客和前台增销提高客房入住率和日均房价.  Hit all personal/team sales goals andmaximise profitability.   达成所有个人/团队销售目标，实现利润最大化.  Help prepare the departmental budget andfinancial plans including the hotel marketing plan. 协助制定部门预算和财务计划，还包括酒店的营销计划.   Responsible Business 企业责任 Work closely with key business leaders,officials, and representatives of local community groups within the city toensure constant high-profile exposure for the hotel. 与所在城市当地社会团体的重要业务领导、官员和代表保持密切联系，确保酒店经常获得高调的曝光度. Effectively communicate and marketaspects of the hotel that are sustainable or“green” and use information togain new business opportunities.  高效推广、宣传酒店的环保与可持续发展元素，通过此类信息获得新业务机会. Act as a central communications pointduring emergency/crisis situations; develop and maintain relationships withlocal fire, police, and emergency personnel.  在突发事件或危机中担当主要联络人；与当地消防、公安和应急部门人员建立联系.     Develop awareness and reputation of thehotel and brand in the local community and promote team member involvement incommunity outreach efforts.   提升酒店和品牌在当地的知名度和声誉，鼓励员工积极参与本地社区活动. Work with advertising agencies,consulting firms, and vendors to maximise advertising investments andensure ads represent brand identity.  与广告机构、咨询公司和其它供应商合作，扩大广告投资效益，确保广告体现品牌形象. Raise the awareness and reputation ofyour hotel and the brand locally – occasionally acting as hotel representativefor media related enquiries.  提升酒店和品牌在当地的知名度和声誉，偶尔在媒体采访时担任酒店的形象代表. Identify improvements to marketingactivities and overall hotel sales performance and work with otherdepartments.   发现市场营销活动和酒店整体销售绩效中的改进机会，与其他部门紧密合作. Ad-hoc duties – unexpected moments whenwe have to pull together to get a task done.  其他临时职责——需要全员出动完成任务的特殊时刻.   Regularly audit all financialtransactions to ensure governmental regulations and data privacy requirementsare met.  定期审查所有财务交易，确保遵守政府法规及数据隐私要求.   Perform other duties as assigned. Mayalso serve as manager on duty.    完成其它分配的任务有时可能要充当值班经理的角色.  Qualifications 任职资格 Educational Background: College degree or above in a related major, or equivalent qualifications. 教育背景:相关专业大专及以上学历或同等资历. Work Experience: More than 6 years of management experience in relevant departments of high-end hotels, with priority given to experience in core positions of the same role, familiar with policies, regulations, and operating procedures in the professional field. 工作经验:6年以上高端酒店相关部门管理经验，同岗位核心岗位优先，熟悉专业领域政策法规与运营流程. Comprehensive Qualities: Identify with the IHG brand, strong sense of responsibility, possess strategic thinking and overall awareness, outstanding stress resistance and innovation ability, fluent in English, excellent communication and coordination skills. 综合素质:认同IHG品牌，责任心强，具备战略思维与全局意识，抗压与创新能力突出，英语流利，沟通协调能力优秀.