Role Overview: The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments. The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a high－performing team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities:Strategic Planning & Execution:• Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer Promise and Talent and Purpose etc.• Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. • Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing an approved CAPEX budget）.• Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.• Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. • Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.Guest Experience:• Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.• Implement and monitor service standards across all operations departments.• Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards.• Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets align with the Hilton brand standards.• Analyze guest feedback and identify opportunities for improvement.Leadership & Team Development:• Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.• Develop and mentor team members, fostering a culture of continuous improvement and professional growth.• Build a high－performing team through effective communication, collaboration, and conflict resolution.• Implement Hilton standards and ensure compliance with company policies and procedures.Problem Solving & Decision Making:• Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.• Demonstrate critical thinking and adaptability in ambiguous or challenging situations.• Take ownership of difficult situations and implement effective solutions.• Collaborate with the General Manager and other leadership teams to address key property issues.• Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals.Continuous Improvement & Innovation:• Stay informed about industry trends, best practices, and emerging technologies.• Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.• Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.• Actively engage in Travel with Purpose program.任职资格：• Bachelor’s degree and above are preferred. • Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred.• Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.• Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.• Proficiency in Microsoft Office Suite and hotel management systems.• Fluent in written and spoken English.

Role Overview: The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments. The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a high－performing team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities:Strategic Planning & Execution:• Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer Promise and Talent and Purpose etc.• Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. • Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing an approved CAPEX budget）.• Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.• Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. • Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.Guest Experience:• Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.• Implement and monitor service standards across all operations departments.• Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards.• Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets align with the Hilton brand standards.• Analyze guest feedback and identify opportunities for improvement.Leadership & Team Development:• Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.• Develop and mentor team members, fostering a culture of continuous improvement and professional growth.• Build a high－performing team through effective communication, collaboration, and conflict resolution.• Implement Hilton standards and ensure compliance with company policies and procedures.Problem Solving & Decision Making:• Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.• Demonstrate critical thinking and adaptability in ambiguous or challenging situations.• Take ownership of difficult situations and implement effective solutions.• Collaborate with the General Manager and other leadership teams to address key property issues.• Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals.Continuous Improvement & Innovation:• Stay informed about industry trends, best practices, and emerging technologies.• Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.• Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.• Actively engage in Travel with Purpose program.任职资格：• Bachelor’s degree and above are preferred. • Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred.• Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.• Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.• Proficiency in Microsoft Office Suite and hotel management systems.• Fluent in written and spoken English.

Role Overview: As a catalyst for organizational excellence, the Director of Human Resources is accountable for developing a best－in－class workforce, cultivating an inclusive "Great Place to Work for All" culture. Acting as the strategic HR advisor to Hotel Executive Leadership, this role ensures all talent strategies, including but not limited to leadership development, talent acquisition, total rewards, performance management, team member relations, and compliance, effectively support business goals while strengthening both employer brand and team member experiences.Key Responsibilities:HR Strategy and Talent Development:• Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance. • Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success. • Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.• Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.• Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality. • Create regional synergies to elevate Hilton‘s brand visibility.• Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.• Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities• Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:• Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.• Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.• Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.• Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.• Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.• Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.• Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.• Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:• Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.• Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.• Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.• Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.• Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation.Total Rewards （Compensation & Benefits） Management:• Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction. • Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:• Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues. • Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards. • Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:• Strongly inclined to adhere to rules and set standards of behavior.• Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.• Carry out any other reasonable duties and responsibilities as assigned.• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.任职资格：• Bachelor’s degree and above.• Minimum 2 years of experience in a similar position with an international brand hotel.• Fluent in written and spoken English.• In－depth knowledge of local labor laws• Strategic planning ability• A collaborative and open－minded leadership style• Comprehensive knowledge of HR modules and department operations.• Able to coach and develop others.• Proficient in essential business and financial fundamentals• Excellent communication and interpersonal skills.• Strong organizational and multitasking abilities.• High level of emotional intelligence （EQ）.• Technology Proficiency and Strong analytical skills• Empathy and a customer service－oriented mindset.

Role Overview: The Commercial Director is a strategic leadership role accountable for maximizing the hotel’s revenue generation and profitability. This role requires establishing and maintaining strong collaborative relationships with hotel senior leadership team, regional commercial team and Revenue Management Consolidated Center （RMCC）. In conjunction with the General Manager, the Commercial Director plays a pivotal role in shaping strategic direction, achieving overall business goals, and upholding the brand’s integrity, standards, and image within the marketplace.The role will demonstrate a profound understanding of the hospitality industry, market trends, and competitive dynamics, and will lead a high－performing team of professionals in Sales, Events Sales, Revenue Management, Reservations, and Marketing Communications to achieve exceptional results and exceed customer expectations.Key Responsibilities:Strategic Planning & Execution:• Develop and implement short and long－term strategic plans to achieve the hotel’s revenue and profitability targets.• Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity.• Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share.• Set pricing strategies and sales targets to optimize revenue generation.• Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed• Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packagesBusiness Acumen:• Develop and implement sales strategies to Optimize occupancy and rate across all market segments.• Identify and pursue new business opportunities and build relationships with key clients and industry partners.• Analyze market data and trends to optimize revenue management strategies and pricing decisions.• Monitor and report on sales performance against targets and develop action plans to address any gaps.Communication & Collaboration:• Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities.• Collaborate efficiently with Revenue Management Consolidated Center （RMCC） to create high value for hotel performance.• Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives.• Represent the hotel at industry events and conferences to promote the brand and build awareness.• Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives.Leadership & Team Management:• Build, manage, motivate, and empower a high－performing team to achieve business objectives.• Provide clear direction, set expectations, and delegate responsibilities effectively.• Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement.• Conduct performance evaluations, provide constructive feedback, and support the professional development of team members.• Ensure compliance with company policies and procedures.Continuous Improvement & Innovation:• Stay informed about industry trends, best practices, and emerging technologies.• Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.• Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals.任职资格：• Bachelor’s degree and above. • Passion for the hospitality industry, and Customer－centric mindset.• A minimum of 5－8 years of experience in commercials, with at least 2－3 years in the commercial leadership role such as Commercial Manager or Commercial Director.• Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools.• Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience.• Fluent in written and spoken English

Role Overview: The Commercial Director is a strategic leadership role accountable for maximizing the hotel’s revenue generation and profitability. This role requires establishing and maintaining strong collaborative relationships with hotel senior leadership team, regional commercial team and Revenue Management Consolidated Center （RMCC）. In conjunction with the General Manager, the Commercial Director plays a pivotal role in shaping strategic direction, achieving overall business goals, and upholding the brand’s integrity, standards, and image within the marketplace.The role will demonstrate a profound understanding of the hospitality industry, market trends, and competitive dynamics, and will lead a high－performing team of professionals in Sales, Events Sales, Revenue Management, Reservations, and Marketing Communications to achieve exceptional results and exceed customer expectations.Key Responsibilities:Strategic Planning & Execution:• Develop and implement short and long－term strategic plans to achieve the hotel’s revenue and profitability targets.• Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity.• Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share.• Set pricing strategies and sales targets to optimize revenue generation.• Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed• Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packagesBusiness Acumen:• Develop and implement sales strategies to Optimize occupancy and rate across all market segments.• Identify and pursue new business opportunities and build relationships with key clients and industry partners.• Analyze market data and trends to optimize revenue management strategies and pricing decisions.• Monitor and report on sales performance against targets and develop action plans to address any gaps.Communication & Collaboration:• Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities.• Collaborate efficiently with Revenue Management Consolidated Center （RMCC） to create high value for hotel performance.• Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives.• Represent the hotel at industry events and conferences to promote the brand and build awareness.• Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives.Leadership & Team Management:• Build, manage, motivate, and empower a high－performing team to achieve business objectives.• Provide clear direction, set expectations, and delegate responsibilities effectively.• Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement.• Conduct performance evaluations, provide constructive feedback, and support the professional development of team members.• Ensure compliance with company policies and procedures.Continuous Improvement & Innovation:• Stay informed about industry trends, best practices, and emerging technologies.• Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.• Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals.任职资格：• Bachelor’s degree and above. • Passion for the hospitality industry, and Customer－centric mindset.• A minimum of 5－8 years of experience in commercials, with at least 2－3 years in the commercial leadership role such as Commercial Manager or Commercial Director.• Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools.• Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience.• Fluent in written and spoken English

Role Overview: As a catalyst for organizational excellence, the Director of Human Resources is accountable for developing a best－in－class workforce, cultivating an inclusive "Great Place to Work for All" culture. Acting as the strategic HR advisor to Hotel Executive Leadership, this role ensures all talent strategies, including but not limited to leadership development, talent acquisition, total rewards, performance management, team member relations, and compliance, effectively support business goals while strengthening both employer brand and team member experiences.Key Responsibilities:HR Strategy and Talent Development:• Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance. • Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success. • Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.• Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.• Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality. • Create regional synergies to elevate Hilton‘s brand visibility.• Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.• Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities• Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:• Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.• Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.• Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.• Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.• Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.• Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.• Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.• Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:• Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.• Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.• Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.• Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.• Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation.Total Rewards （Compensation & Benefits） Management:• Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction. • Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:• Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues. • Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards. • Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:• Strongly inclined to adhere to rules and set standards of behavior.• Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.• Carry out any other reasonable duties and responsibilities as assigned.• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.任职资格：• Bachelor’s degree and above.• Minimum 2 years of experience in a similar position with an international brand hotel.• Fluent in written and spoken English.• In－depth knowledge of local labor laws• Strategic planning ability• A collaborative and open－minded leadership style• Comprehensive knowledge of HR modules and department operations.• Able to coach and develop others.• Proficient in essential business and financial fundamentals• Excellent communication and interpersonal skills.• Strong organizational and multitasking abilities.• High level of emotional intelligence （EQ）.• Technology Proficiency and Strong analytical skills• Empathy and a customer service－oriented mindset.

岗位职责 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 岗位要求 1、10年以上5星级酒店房务管理经验，5年以上所属职务经验。有度假型酒店经验，有大体量客房（至少1000以上）项目经验优先。 2、形象气质良好。 3、至少部门经理以上职务参与过一家5星以上酒店的全程筹备经验，具备筹备开业经验。 4、了解熟悉客人的消费心理关注客户需求。 5、全面负责房务部的运营、管理及使客房利益最大化。 6、具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

【岗位职责】 1、全面负责景区和酒店计算机管理系统，确保系统正常运行。 2、负责与其他电脑使用部门之间的协调工作。 3、负责及时解决电脑系统中出现的故障和问题。 4、制定信息部运维人员的岗位职责、管理条例及在景区和酒店紧急状态下的应急措施等，督导属下人员认真执行。 5、检查景区和酒店电脑系统数据备份，确保数据的安全和有效的保存。 6、掌握文旅行业的信息化发展动态，为景区和酒店信息化系统的管理提出有效的建议。 【岗位要求】 1、本科以上学历，具有5年以上大型文旅度假区的信息化运维管理经验。 2、熟知景区和酒店各项信息管理系统的原理。 3、具有较强的分析和解决专业问题的能力、预警能力、做正确事的能力和语言文字表达能力。 4、秉公办事，坚持原则，不断创新。 5、工作细致、严谨，具有较强的工作热情和责任感。 6、一定的组织管理协调能力。

岗位职责 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1、大学以上文化程度；五年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

岗位职责 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标。 3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。 岗位要求 1、10年以上五星级酒店所属区域管理经验，3年以上所属职务经验。 2、部门经理以上职务参与过一家四星以上酒店的全程筹备经验，具备筹备开业经验优先。 3、了解熟悉客人的消费心理关注客户需求。 4、全面负责房务部的运营、管理及使客房利益。 5、具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。

【岗位职责】 1、负责酒店宾客服务部（前厅及餐饮）的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 4、保持良好的客际关系，能独立有效地处理宾客投诉。 5、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历，有同岗位工作经验1年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

【岗位职责】 1、负责前厅部及餐厅的日常运营管理，确保为宾客提供符合希尔顿品牌标准的高品质服务。 2、制定并执行营收提升计划，监控前台及餐厅促销活动效果，确保实现酒店收益目标。 3、维护客户关系，处理宾客投诉并及时跟进，确保问题得到有效解决，提升客户满意度。 4、培养团队销售意识，推动客房及餐厅销售，确保员工了解并努力达成业绩目标。 5、负责前厅部与其他部门（如客房，销售）的协调沟通，确保信息传递高效准确。 6、负责员工培训、绩效考核及团队建设，发掘高潜力员工并制定职业发展计划。 7、每日接待VIP客人，提供个性化服务，并确保希尔顿荣誉会员享受专属权益。 8、监督公安系统信息录入及客房分配管理，确保符合安全及运营标准。 9、掌握酒店周边商业、旅游信息，为宾客提供专业的咨询建议。 10、严格执行酒店安全制度及应急预案，确保运营安全。 【岗位要求】 1、大专及以上学历，具备良好的中英文沟通能力。 2、3-5年前厅及餐厅综合管理经验，熟悉酒店运营流程及收益管理。 3、具备出色的客户服务意识、亲和力及突发事件处理能力。 4、责任心强，抗压能力突出，能积极应对高强度工作挑战。 5、优秀的团队管理能力，擅长员工培训与绩效激励。 6、熟练掌握酒店管理系统（如ONQ）及办公软件操作。 7、了解本地市场及旅游业动态，能为宾客提供精准推荐。 8、认同希尔顿服务理念，具备创新思维和商业敏感度。

岗位职责： 1、制定赤坎古镇全年品牌活动创意策划方案，把握创意主题和调性，保证策划方案的质量； 2、根据品牌和传播要求，主导完成创意构思，策划创意主题.线上下玩法互动等； 3、能准确洞察青年用户，策划爆款事件、活动，强化公司品牌和影响力； 4、负责赤坎古镇年度、季度、月度品牌活动规划，包括创意、内容、渠道、传播、落地。   任职要求： 1、本科以上学历，市场营销、公关传播系及相关专业； 2、曾在全国连锁商业综合体、旅游度假区或全国知名4A、公关公司、互联网公司，从事品牌/活动/创意策划方面的工作； 3、1-3年的活动策划执行经验，能够独立策划。

岗位职责：  1、负责管理景区酒店维修组成员，做好所有酒店、民宿客房设施设备的维修、保养以及能耗控制管理和沟通协调工作; 2、负责各酒店、餐饮厨房所有设施设备的维修、保养以及安全巡查和沟通协调工作; 3、协助本部经理管理本板块人员，对所管板块进行相关业务知识培训，日常工作安排，工作计划，和提出相关的工作分析意见； 4、制定部门月值班制度及人员安排表，做好部门人员的月度考勤和月度效益考核工作； 5、深入工作现场，了解和指导各酒店、餐饮以及场馆商铺设施设备操作和维护保养工作，制定检修计划及所需材料和零部件的计划，经上级领导批准负责实施。 岗位要求: 1、持有岗位相关证书，有3年以上酒店行业工程维修工作经验； 2、沟通协调能力强。

1. 客户开发与维护：主动开拓婚宴客户资源，通过线上推广、异业合作（如婚庆公司、婚纱摄影机构）、线下活动等渠道挖掘潜在客户；建立并维护客户档案，提供全流程一对一专属服务，提升客户满意度与复购率（含客户转介绍）； 2. 婚宴方案定制与销售：根据客户需求（预算、场地风格、流程偏好等），结合酒店资源（宴会厅、餐饮、住宿等），制定个性化婚宴套餐及服务方案；完成婚宴销售洽谈、合同签订及预付款收取，达成个人及团队销售业绩指标； 3. 跨部门协同与执行：与餐饮运营中心，酒店运营中心及安全管理中心等协同，确认婚宴场地布置、菜品筹备、音响设备调试及车位的安排等细节；婚宴当天到场监督执行，及时处理突发问题，确保婚礼流程顺利完成； 4. 市场与竞品分析：定期调研本地婚宴市场动态、竞品酒店的价格体系、服务特色及促销活动；基于调研结果，向酒店提出婚宴产品优化、价格调整及营销活动策划的建议； 5.确保对于竞争对手活动、市场信息、客户及行业信息的时时关注, 并在销售总监的监控下更新销售策略，安排市场拓展、客户拜访等，确保对于潜在客户市场的全面覆盖，确保完成各项销售指标； 6.有效安排销售活动并追踪成果：按计划走访新老客户，宴请目标客户及安排酒店参观，跟进宴会反馈及落实部门改进，为酒店持续增加生意。 能力、关键资质、技能： - 具备良好的语言和书面表达能力。 - 熟悉本地酒店市场，有较强的开发能力及沟通能力。 - 有善于处理人际关系、对外与客户建立良好关系的社交能力。 - 具有较强的组织协调能力及市场开拓能力，善于与人沟通。 - 有良好的心理素质，能承受紧张工作压力的能力。 - 对客户提出的需求具备一定的灵活应变能力。 教育背景、任职资质、工作经验： - 大专及以上学历。 - 两年以上酒店婚宴销售岗位工作验。 - 有较强的团队合作意识，团队协作力。

职责： - 负责企业的客房销售、会议销售工作。 - 熟悉酒店服务产品，具备一定的营销促销能力。 - 与前厅部经理、客房部经理紧密合作，共同制定计划，实行并让客人享受最优质的服务。 - 开拓酒店渠道客户，制订有效合作方案； - 负责新客户的接洽联络、建立良好的客户关系； - 制定销售拜访计划，做好客户关系开发与维护； - 按照销售额达成率、回款率、新客户开发数量、重点产品占比等核心KPI完成业绩指标。 - 执行上级要求的任务，完成销售目标； - 与其他部门沟通、协调、密切配合； - 完成领导交办的其他事项。 能力、关键资质、技能： - 具备良好的语言和书面表达能力。 - 熟悉本地酒店市场，有较强的开发能力及沟通能力。 - 有善于处理人际关系、对外与客户建立良好关系的社交能力。 - 具有较强的组织协调能力及市场开拓能力，善于与人沟通。 - 有良好的心理素质，能承受紧张工作压力的能力。 - 对客户提出的需求具备一定的灵活应变能力。 教育背景、任职资质、工作经验： - 大专及以上学历。 - 两年以上酒店销售岗位工作经验。 - 有较强的团队合作意识，团队协作力。

- 财务回报： - 与主管上司协作，准备并管理部门预算及帐目。 - 协助制定本部门年度预算。 - 控制并监督部门成本确保达成预算标准。 - 积极寻求更高的机会点以最大程度的满足客人的需求以此促进他们的再次莅临。 - 提升销售业绩并向前厅部所有员工宣导此政策以实现部门潜在收益以及利润的最大化。 - 确保向客人有效推荐酒店相关设施设备，服务的促销和折扣讯息达成部门潜在收益和利润最大化。 - 确认详尽了解市场部项目的内部变更以及集团的相干项目讯息达成顾客满意度并积极促进回头客再次莅临酒店。 - 确保输入酒店系统的讯息的精准性以保证从中摘取准确的市场信息为酒店未来的战略决策提供有力的支持。 - 员工团队： - 与人力资源部经理合作，确保部门有足够的人员并能积极有效的完成日常营运工作。 - 协助制定未来员工需要计划。 - 确认前厅部员工的培训需求分析，并对员工进行有效培训，设计相关培训课程，且确保培训内容的有效实施并达成标准。 - 定期与员工进行沟通，建立良好的员工关系。 - 宾客体验： - 及时响应宾客诉求，处理宾客投诉，力求达到宾客满意。 - 定期与客人沟通并了解他们的期望和需求。 - 确认顾客喜好并有效监督和优先使用以此保证我们推崇的服务水准和产品品质得到较高层次的改善和提升。 - 确保通过品质控制，培训和监督顾客反馈等详尽细节，满足客人的人性化需求并给予他们杰出优质的服务。 - 通过持续有效新服务方式的建立以改善和提升服务品质并满足客人的需求。 - 通过持续有效的酒店标准以及流程的检验保证所有标准得到有效的检查和执行。 - 企业职责： - 在日常运营中，密切关注各岗位的工作和人员动态，如遇突发情况，立即响应并及时处理。 - 依照酒店相关政策和指导方针，招募新员工。计划并制定详尽的新员工招募流程。 - 依照酒店相关政策方针，组织员工实习，并对员工实习做出公正详实的评估。 - 辅导校准并训练员工的工作，并能对之提供有效的建设性回馈以提升员工工作绩效。 - 按照集团的预期保持自己行为、外表和态度的高标准。 - 力争保持酒店的高标准，特别注意会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。 能力、关键资质、技能： - 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店和公司与顾客，员工和第三方交往的能力。 - 具有英文听说读写能力 - 熟练使用微软办公软件和前台系统 - 具有解决问题和组织能力 - 外貌端庄。工作态度热诚。身体健康。 教育背景、任职资质、工作经验： - 具有酒店管理，商业管理或相关的大专及以上学历或专业证书。 - 拥有3年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

- 财务回报： - 与主管上司协作，准备并管理部门预算及帐目。 - 协助制定本部门年度预算。 - 控制并监督部门成本确保达成预算标准。 - 积极寻求更高的机会点以最大程度的满足客人的需求以此促进他们的再次莅临。 - 提升销售业绩并向前厅部所有员工宣导此政策以实现部门潜在收益以及利润的最大化。 - 确保向客人有效推荐酒店相关设施设备，服务的促销和折扣讯息达成部门潜在收益和利润最大化。 - 确认详尽了解市场部项目的内部变更以及集团的相干项目讯息达成顾客满意度并积极促进回头客再次莅临酒店。 - 员工团队： - 与人力资源部经理合作，确保部门有足够的人员并能积极有效的完成日常营运工作。 - 协助制定完整的，符合实际情况，以客人为焦点的部门标准，并监督员工执行。 - 更新会员培训计划，确保员工的执行符合要求。辅导培训以及监督员工的工作，并给予建设性的回馈以提升他们在会员招募和会员识别执行的绩效。 - 定期与员工进行沟通，建立良好的员工关系。 - 学习前厅部其他部门的工作内容，熟练掌握各部门任意班次的工作内容与流程。 - 对其他部门岗位轮转员工做好本部门工作培训和指导，激发员工工作潜能。 - 宾客体验： - 通过对员工业绩的认可，提升员工工作热情，监督宾客关系部员工的工作，在重要客人以及回头客抵店至离开酒店期间，为他们提供个性化服务，竭尽全力让所有重要客人满意。 - 监督宾客关系部员工工作，确保会员，回头客及重要客人能获得最大利益，并能受到特别的关注优质的服务。 - 每天查看预期到达客人清单，提前选出预期到达的会员，并最大程度的确保所有预期。 - 在重要贵宾到达前，提前检查会员及重要客人房间。 - 迎接重要客人，会员及回头客。 - 与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。 - 维护回头客档案系统，安排所有重要宾客，回头客以及会员的欢迎信，审核并接受加入会员的申请。 - 辨别，满足并跟进客人的所有特殊需求。 - 处理客人诉求，在必要时为客人提供解决方案。 - 企业职责： - 熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。 - 确认了解职业健康及安全责任政策及程序，确保安全操作所有的程序和流程，并确保直接下属亦是如此。 - 依照酒店相关政策方针，组织员工实习，并对员工实习做出公正详实的评估。 - 辅导校准并训练员工的工作，并能对之提供有效的建设性回馈以提升员工工作绩效。 - 鼓励在酒店标准和管理许可下达成最高服务标准。 - 力争保持酒店的高标准，特别注意会员及其它贵宾的重要性，应管理层的需求提供其他的日常工作和职责协助。 能力、关键资质、技能： - 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店和公司与顾客，员工和第三方交往的能力。 - 具有英文听说读写能力 - 熟练使用微软办公软件和前台系统 - 具有解决问题和组织能力 - 外貌端庄。工作态度热诚。身体健康。 教育背景、任职资质、工作经验： - 具有酒店管理，商业管理或相关的大专及以上学历或专业证书。 - 拥有3年宾客关系或行政楼层经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

职责： - 负责会议中心及酒店的客房销售、会议销售工作。 - 熟悉酒店服务产品，具备一定的营销促销能力。 - 与前厅部经理、客房部经理紧密合作，共同制定计划，实行并让客人享受最优质的服务。 - 开拓酒店渠道客户，制订有效合作方案； - 负责新客户的接洽联络、建立良好的客户关系； - 制定销售拜访计划，做好客户关系开发与维护； - 执行上级要求的任务，完成销售目标； - 与其他部门沟通、协调、密切配合； - 完成领导交办的其他事项。 能力、关键资质、技能： - 具备良好的语言和书面表达能力。 - 熟悉本地酒店市场，有较强的开发能力及沟通能力。 - 有善于处理人际关系、对外与客户建立良好关系的社交能力。 - 具有较强的组织协调能力及市场开拓能力，善于与人沟通。 - 有良好的心理素质，能承受紧张工作压力的能力。 - 对客户提出的需求具备一定的灵活应变能力。 教育背景、任职资质、工作经验： - 大专及以上学历。 - 三年以上酒店销售岗位工作经验。 - 有较强的团队合作意识，团队协作力。 - 党员优先

【岗位职责】 1、负责酒店食品、饮品成本报告，控制食品、饮品营业成本控制。 2、检查食品原材料采购供货渠道、收货程序以及原材料质量，掌握市场上原材料价格信息。 3、督促编制配餐卡，为制定销售价格提供依据。编制餐饮销售分析旬报，调整餐饮价，及时提供信息。 4、与各厨房餐厅酒吧沟通，提供成本信息，降低成本。 5、定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 6、负责编制每月饮食成本报告。 7、严格各种物品、食品、饮品的购入、验收、入库出库等有关手续和标准。 【岗位要求】 1、具有本科以上财务专业学历或会计师资格；具有本岗位5年以上工作经验，在成本核算岗位工作3年以上。 2、具有较强的管理、沟通、协调能力和团队协作意识。 3、人品正直诚实，具备良好的职业道德和素质，责任心强。 4、能对成本核算指标进行针对分析并合理提供合理的建议。 5、通晓财务核算流程，能熟练运用财务软件及办公软件。 6、根据酒店经营需要，有效进行科学的成本测算。 7、对财务各项指标具有一定的敏感力。

职责： - 负责公司市场客户的接洽联络、并与客户建立良好的合作关系。 - 制定合理销售拜访计划，做好客户关系维护及开发。 - 负责完成部门分配的销售任务指标及业绩考核。 - 负责客户信息整理收集，按要求及时更新客户数据库。 - 按要求完成销售拜访工作，整理客户反馈意见。 - 撰写销售报告，做好客户信息存档，确保客户信息的准确性。 - 与其他部门沟通、协调、密切配合。 - 完成领导交办的其他事项。 能力、关键资质、技能： - 具备良好的语言和书面表达能力。 - 熟悉公司会议市场，有较强的开发能力及沟通能力。 - 有善于处理人际关系、对外与客户建立良好关系的社交能力。 - 具有较强的组织协调能力及市场开拓能力，善于与人沟通。 - 有良好的心理素质，能承受紧张工作压力的能力。 - 对客户提出的需求具备一定的灵活应变能力。 教育背景、任职资质、工作经验： - 大专及以上学历。 - 两年以上会展销售岗位工作经验。 - 对本地大型公司及产业基础有一定了解和资源。 - 有较强的团队合作意识，团队协作力。 - 党员优先

【岗位职责】 1.负责景区公共区域园林绿地管理。 2.认真观察绿化植物的生长情况，及时进行饶水、施肥、喷药、修剪、除草、整地等必要的管护。 3.不断完善景区的绿化美化设计，作好对三角梅和花草树木、盆景的修剪和栽培，定期喷洒药物，病虫防治。 4.定期对项目进行抽查，检查树木花草的养护，浇水、施肥、病虫害及修剪等工作，并做好详细记录。 5.负责采购、领用、保管绿化工具及化学药剂，合理控制绿化工具、材料的消耗。 6.负责研究各种植物的习性和各种病虫害的防治，用于实际工作中。 7.完成上级领导交办的其它工作 【岗位要求】 1、中专以上学历。 2、有5年以上三角梅花卉或大型酒店或者景区的园林管理经验。 3、熟知三角梅花卉和植物保养常识。 4、身体健康，相貌端正。

职责： - 按要求完成预订部日常营运工作，并协助预订部经理监督管理预订部各项工作 1.支持收益管理总监的价格销售价格策略，按计划执行。 2.协助预订部经理监督管理整个部门及每名员工的工作，以达到指定目标。 3.确保所有预订以及输入系统的信息均遵循部门工作流程。 4.确保全面了解企业设施和服务的所有相关信息以向有需求的客人提供解答。 5.确保全面了解酒店客房房态、库存，推广活动及相关的设施设备和服务。 6.确保了解关于房价、促销以及特殊报价的实时信息。 7.时时沟通房态，销售战略，促销活动及其它酒店活动，保证及时并准确执行。 8.协助预订部经理密切关注员工要求，包括注意预订部每位员工的工作量及员工排班，以最佳状况满足运作需求。 9.确保所有预订的准确性，在预订客人到达之前。 10.确保有障碍或有特殊需求的客人得到需求的满足。 11.确保客人的投诉和需求得到解决并超越客人的期待。 12.记录和处理所有通过电话和传真的预订。 13.确保所有客人的留言被适当的保留在该客人的历史记录中。 14.在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外的“洗房”和订房取消。 15.跟催抵达团队的预订信息（例如：名单，结账方式等）。 16.确保佣金需求被正确，及时的跟进。 17.负责跟进非担保预订及房间订满时的对客联系。 18.负责跟进未抵店预订、预订取消、延长入住期限预订以及提前退房预订。 19.完成并更新部门工作标准及流程，确保部门工作标准及流程得到收益管理总监批准 。 20.协助预订部经理确保预订部员工在任何时候表现专业态度和行为。 21.协助预订部经理确保预订部员工根据酒店标准保持个人形象。   - 协助预订部的行政管理工作 1.协助预订部经理管理部门的各项工作 2.协助预订部经理及时准确地完成部门排班、假期计划、考勤表和其他相关文件 - 员工培训及发展 - 遵守各项规章制度及程序 能力、关键资质、技能： - 电脑操作技能(Word,Excel, PPT等) - 酒店管理系统（Opera or FOLS, Fidelio V7等) - 良好的沟通技巧 - 积极的工作态度 教育背景、任职资质、工作经验： - 酒店管理、商业管理，市场营销等相关专业 - 至少1年以上四星级及以上酒店相关工作经验 - 有良好的职业操守 - 严格遵守国家法律法规，执行企业各种规章制度 - 大专以上学历

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、大专毕业学历或同等以上。 2、有2年以上五星级客房管理工作经验，有度假酒店经验以及大体量型酒店经验优先。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。