· 该职位需要接受外派 岗位职责 1. 全面负责酒店的筹建及营业后的经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1. 大专以上学历， 十年以上高星级酒店管理工作经验，至少三年以上酒店总经理工作经验，全面负责酒店筹备开业经验者尤佳。 2. 熟悉酒店各部门服务及管理流程。 3. 有较强的沟通、计划、决策和综合判断能力，抗压能力强。 4. 有主题文化酒店同岗位从业经验优先。

岗位职责 1、全面负责餐饮部、客房部各项行政管理工作,制定并实施各项经营计划。 2、负责楼层、洗衣房、PA的整体经营和运作，并制定工作计划。 3、负责实现部门的营业收入、利润指标。 4、确保部门成本及各项费用，得以良好的控制。 5、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 6、与各厨师长、餐厅经理一起筹划和设计菜单，研发各类餐饮产品。 7、协调与其他部门的工作关系，确保宾客满意度及服务质量。 8、制定餐饮及客房推广策略，督促员工做好酒店各类产品的推广工作，提高酒店整体收入。 9、制定部门培训方案、监督并分析培训效果以确保员工所实施的培训达到要求。 10、制定物资管理制度，对所辖部门的设备、物资、用具等严格管理。 11、严格管控各厨房、餐厅、客房部门食品安全工作，并落实集团和酒店各项食品安全生产政策。 岗位要求 1、大专以上文化程度；3年以上国际品牌酒店同岗位工作经验。 2、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。 3、具有较强的责任心、勤奋刻苦和工作奉献精神。

职位描述 - 确保所有出品均依照品牌标准及酒店要求 - 确保控制食物成本并达成营运计划的目标 - 确保专业的人员管理 任职要求 具备扎实的烹饪功底，精通多种菜系（如中餐、西餐、融合菜等）的制作技艺，熟悉食材特性、处理方法及烹饪流程。 拥有丰富的厨房工作经验，通常要求10年以上餐饮行业从业经历，其中包含5年以上厨房管理经验，熟悉厨房各岗位（如炉灶、砧板、冷菜、点心等）的运作。 有大型酒店（五星级酒店）工作经验者优先。 具备团队管理能力，能有效组织、协调厨房员工工作，提升团队效率，妥善处理员工关系。 拥有成本控制意识，能合理规划食材采购、库存管理，降低损耗，控制厨房运营成本。 具备菜单设计与创新能力，可根据市场需求、季节变化等设计符合餐厅定位的菜单，并持续推出新菜品。 中餐背景

岗位详情： 招聘财务总监（替补的，上一任跳槽了） 男性优先，全日制985/211大学本科毕业 10年以上财务相关经验，优先考虑成本型企业经验 重点要求成本控制，和财务分析 业务空间：美团外卖业务覆盖BCD三端，业务发展的空间大，能够深入了解外卖业务及渠道代理模式的运作逻辑。 个人空间：是公司财务的一把手，总商模式下团队规模较大，企业管理、团队管理的空间大 薪资详情： 购买五险（按照基数缴纳）节假日福利 大小休，上班时间8:30—17:30，12:00—13:00为午餐和午休时间 下属团队：资金管理组(3人)核算支持组(8人)税务管理组其他组(1人)

【岗位职责】 1、负责制定并执行酒店市场销售战略，完成年度销售目标及利润指标； 2、领导销售团队开发新客户、维护现有客户，拓展商务、会议、宴会等业务渠道； 3、分析市场趋势及竞争对手动态，制定差异化营销策略，提升酒店市场份额； 4、统筹管理线上及线下市场推广活动，包括品牌宣传、促销方案及媒体合作； 5、优化销售流程与客户管理体系，提高客户满意度和忠诚度； 6、协调与酒店其他部门（如前厅、餐饮、财务等）的协作，确保销售政策落地执行； 7、定期提交销售数据报告，评估业绩并调整策略。 【岗位要求】 1、具备敏锐的市场洞察力及商业谈判能力，能独立制定并推动销售计划； 2、出色的团队管理经验，擅长激励和培养销售人才； 3、熟悉酒店行业运营模式，了解OTA、MICE等渠道运作规则； 4、数据驱动思维，熟练使用CRM系统及办公软件进行数据分析； 5、抗压能力强，适应快节奏工作环境； 6、优秀的跨部门沟通能力及客户关系维护技巧。

岗位职责： 1. 全面管理：负责酒店的整体运营管理，确保酒店各项业务顺利进行，达成经营目标。 2.战略规划：制定并执行酒店的长期发展战略，提升酒店品牌影响力和市场竞争力。 3. 财务管理：监控酒店财务状况，控制成本，优化资源配置，确保酒店盈利水平。 4. 客户服务：监督服务质量，处理客户投诉，确保顾客满意度，提升客户忠诚度。 5. 团队建设：领导和管理各部门经理及员工，培养高效团队，推动员工职业发展。 6. 市场推广：与市场销售部门合作，制定营销策略，拓展客源渠道，提升酒店入住率。 7. 安全合规：确保酒店运营符合法律法规要求，保障客人和员工的安全。 任职要求： 1. 教育背景：大专及以上学历，酒店管理、工商管理等相关专业优先。 2. 工作经验：10年以上酒店行业经验，至少5年同岗位或高层管理经验。 3. 领导能力：具备卓越的领导力和决策能力，能够带领团队实现目标。 4. 沟通协调：出色的沟通技巧，能够与不同层级的人员有效协作。 5. 创新思维：富有创新精神，能够根据市场需求调整经营策略。 6. 语言能力：沟通能力强，具备良好的书面表达能力。

岗位职责/职位描述 通过与酒店总经理，营运总监，财务总监和人力资源总监建立高效的工作关系去实施酒店的总体管理战略。在与市场销售有关的酒店战略计划和总体经营目标方面，向总经理提供建议和支持，树立酒店良好的品牌形象。维护集团的标准、品牌的一致性和酒店的形象。 -  协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作 -  全面负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作 -  带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求 -  制定酒店年度/季度/月度预算预测与工作计划，并有效的予以实施 -  制定开拓市场销售战略和促销计划，实时更具市场情况进行调整 -  为商务发展部设定清晰的工作目标，实施员工个人技能的发展，业绩的复核训导和培训 -  监督和评估当前发起的市场销售活动以及市场动态。 -  为酒店设立价格策略和销售目标。 -  管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等 -  管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息 -  保持与集团内各营业部门的沟通，最大限度拓展销售机会 -  确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准

【职责内容】 职责说明： 1、制定公司的销售战略，全面负责公司产品的业务拓展； 2、负责各销售团队的组建与管理，完成公司的销售目标； 3、针对销售目标进行分解和实施，制订可执行的产品策略，根据不同目标市场，建议适合的分销体系，指导相应部门实施市场推广计划； 4、负责市场信息的收集、分析、报告、处理以及汇总工作，为公司提供业务发展战略的依据； 职位要求： 1、具有5年以上美容行业专业线的市场拓展、营销策划以及品牌推广经验。熟悉终端专业市场和日化市场，有良好的大型美容网络关系； 2、有良好的市场开拓能力和组织协调能力，能够带领团队完成公司经营目标； 3、具有良好的职业道德，工作态度严谨，有责任感，与客户沟通能力强。

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis. The position is accountable for all aspects of the Venue operation. These include profitable running of the restaurant according to company service standards, recruitment and mentoring of staff.‍ Critical tasks such as leveraging your entrepreneurial spirit, sociable personality, creativity and analytical skills to manage daily operations and lead teams of highly driven customer service orientated talents are key ingredients to success for this opportunity. Core work activities include: -Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence     -Maintains service and sanitation standards in restaurant, bar/lounge and room service areas     -Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met     -Utilizes interpersonal and excellent communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example     -Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations -Provides the leadership, vision and direction to bring together  and prioritize the departmental goals in a way that will be efficient and effective         -Empowers employees to provide excellent customer service     -Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement     -Ensures employees are treated fairly and equitably. Strives to improve employee retention     -Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns     -Ensures employees receive on-going training to understand guest expectations -Supervises daily shift operations in absence of Assistant Restaurant Manager         -Recognizes good quality products and presentations     -Oversees the reporting and financial aspects of the responsible areas including purchasing and payment of invoices     -Required to take on additional tasks across Sheraton Grand Macao and The St Regis Hotel banquet and venue related services        Minimum Job requirements:         -4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major     -Prior management experience in a 5 star hotel or restaurant with 2 years of Restaurant / Fine Dining Western Restaurant Experience  -Michelin restaurant, the black pearl restaurant experience is preferred -Must possess a good knowledge of food and beverages. Basic wine knowledge. Display good judgement, financial acumen, fiscal responsibilities and business sense     -Well-spoken in English and Chinese -Computer knowledge (POS, FCS, Opera)        Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

【工作职责】 员工团队 ·  指导日常行动，计划和分配工作，确保始终拥有人数适合的员工团队 ·  通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工 ·  为员工提供培训，确保他们的服务符合相关规定和我们期望的标准 ·  为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识 ·  与其他部门保持日常的沟通与协调，从而提高团队工作效率和服务质量 ·  需要时推荐或发起人力资源激励行动 财务方面 ·  协助准备酒店年度预算，并设定部门目标 ·  监控预算并控制费用，重点监督食品、酒水与人力成本 ·  与宴会部合作，发现提升营收的各种销售机会 ·  推出促销活动，为宾客带来各种超值的出色就餐体验 ·  确保安全处理信贷与财务交易 负责业务 ·  管理酒店的餐饮市场营销计划；参与并维护整个系统内的各种餐饮市场营销计划和促销活动 ·  关注竞争对手的活动和行业创新与行政主厨一起审查并核准菜单设计与构思 ·  确保食物和饮品的安全以及安全储存，始终保持库存充足，并尽量减少浪费 ·  处理食物和饮品的库存盘点决定所有食品、酒水、物资和设备的最大及最小库存量 ·  其他临时职责——需要全员出动完成任务的特殊时刻 ·  有时可能要充当值班经理的角色 宾客体验 ·  确保所有餐饮设备都能正常工作并定期清洁 ·  确保包括宴会、会议场所在内的所有餐饮设施干净整洁，并根据预期业务量储备适量库存若有任何维修需求，应立即通知工程部 ·  制定并达成质量目标与宾客满意度目标在宾客提出要求和投诉时提供帮助，确保维持高水平的宾客满意度 ·  以宾客的角度分析他们的需求，识别并满足宾客的期望，建立宾客忠诚度 ·  定期与宾客沟通，确保他们的期望得到满足 【任职要求】 ·   完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·   持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 ·   具有解决问题，推理，号召，组织和培训能力 ·   具有良好的写作技能 招聘全过程受昆明洲际酒店纪检工作领导小组全程监督 监督电话：0817-63188888-6007 监督邮箱：kong.yiling@hcthotels.cn 监督邮寄地址：云南省昆明市西山区怡景路5号昆明洲际酒店 纪检领导小组

工作职责：职位简介作为财务及业务支持总监，您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况，围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人，与业主、内外部审计人员及监管机构进行接洽。 您的日常工作员工团队管理日常工作，确保合理规划和分配任务通过指导和反馈，发展团队成员，提升其绩效，并设定绩效和发展目标，积极认可优秀表现为团队提供培训，确保团队成员按照规定履职，达到我们的标准，并提供必要的工作工具指导团队如何做出能够影响利润的决策营造良好的工作环境，促进团队的健康发展，通过加强各部门之间的联系，塑造团队合作意识宾客体验帮助客人——如果客人提出需求或不满，需要协助，您应该热情地提供帮助确保酒店具备有效的会计实践，并通过灵活的支付方式（如信用卡系统、客房收费）、库存控制以及解决账务纠纷为宾客提供良好的入住体验财务回报通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务中的问题，采取有效举措以扩大财务回报制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门主管发现节约成本、增加产能的机会确保每月对所有会计账目进行对账和调节，并监督信贷扩展流程，催收过期账款审查酒店定价，向总经理推荐相应的策略；参加销售策略会议管理应付账款，平衡现金流并维护酒店在供应商中的信誉针对投资项目，在投入资金之前先分析投资回报，并在项目结束时评估是否达到预期收益目标通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等使现金流最大化企业责任根据公司政策和操作流程实施并维护可行的会计实践确保财务管理程序和系统符合道德和法律规范参与在本地广受认可的专业与行业组织管理酒店合同（如：供应商租赁和/或服务协议）任职资格：会计或财务专业学士学位 / 高等教育资格/或同等学历4～8年酒店会计或审计经验，至少一年助理财务总监或类似管理职位经验，或教育背景加相关工作经验达到同等水平具备相关会计管理知识，如酒店店面租赁协商与租赁协议拟定；处理工资支付；执行资产管理职责；提供业务预测、进行置换分析、准备政府报告、进行纳税申报等具有专业会计、财务职称或证书的候选人将被优先考虑能说流利的中文，能使用英文作为工作语言

Role Overview: The Commercial Director is a strategic leadership roleaccountable for maximizing the hotel’s revenue generation and profitability.This role requires establishing and maintaining strong collaborativerelationships with hotel senior leadership team, regional commercial team and RevenueManagement Consolidated Center (RMCC). In conjunction with the General Manager,the Commercial Director plays a pivotal role in shaping strategic direction,achieving overall business goals, and upholding the brand’s integrity,standards, and image within the marketplace. The role will demonstrate a profound understanding of thehospitality industry, market trends, and competitive dynamics, and will lead ahigh-performing team of professionals in Sales, Events Sales, RevenueManagement, Reservations, and Marketing Communications to achieve exceptionalresults and exceed customer expectations. Key Responsibilities: Strategic Planning & Execution: ü  Developand implement short and long-term strategic plans to achieve the hotel’srevenue and profitability targets. ü  Identifyand seize business opportunities by conducting market research, analyzingtrends, and monitoring competitor activity. ü  Developand execute marketing strategies and promotional campaigns to maximize brandawareness and market share. ü  Setpricing strategies and sales targets to optimize revenue generation. ü  Monitorand evaluate the effectiveness of marketing initiatives and adjust strategiesas needed ü  Activelyuse Hilton’s sales tools and resources to deepen the understanding of customerpatterns and assist in developing relevant products and packages Business Acumen: ü  Developand implement sales strategies to Optimize occupancy and rate across all marketsegments. ü  Identifyand pursue new business opportunities and build relationships with key clientsand industry partners. ü  Analyzemarket data and trends to optimize revenue management strategies and pricingdecisions. ü  Monitorand report on sales performance against targets and develop action plans toaddress any gaps. Communication & Collaboration: ü  Fostereffective communication and collaboration across all departments to ensure aseamless guest experience and maximize sales opportunities. ü  Collaborateefficiently with Revenue Management Consolidated Center (RMCC) to create highvalue for hotel performance. ü  Buildstrong relationships with internal stakeholders and external partners tosupport the hotel’s business objectives. ü  Representthe hotel at industry events and conferences to promote the brand and buildawareness. ü  Communicateeffectively with senior management and provide regular reports on businessperformance and strategic initiatives. Leadership & Team Management: ü  Build,manage, motivate, and empower a high-performing team to achieve businessobjectives. ü  Provideclear direction, set expectations, and delegate responsibilities effectively. ü  Foster acollaborative and inclusive work environment that encourages innovation andcontinuous improvement. ü  Conductperformance evaluations, provide constructive feedback, and support theprofessional development of team members. ü  Ensurecompliance with company policies and procedures. Continuous Improvement & Innovation: ü  Stayinformed about industry trends, best practices, and emerging technologies. ü  Identifyopportunities for process improvement and implement innovative solutions todrive efficiency and enhance the guest experience. ü  Continuouslyevaluate the effectiveness of marketing and sales strategies and adjust asneeded to achieve business goals.

1、全面负责酒店餐饮部（涵盖中餐、西餐等板块）及厨房的整体运营管理工作，制定并执行科学合理的年度经营计划、预算计划，设定部门工作目标并确保达成； 2、制定规章制度、服务流程及标准，并监督执行； 3、负责餐饮部团队的组建、培训及发展工作，提升团队整体专业技能和服务水平； 4、协调餐饮部各部门（厨房、餐厅服务等）以及与其他部门之间的工作关系，加强沟通协作，保障运营顺畅； 5、主导中餐、西餐及宴会菜品的研发与创新，定期推出新菜品，丰富菜单内容，提高菜品质量和吸引力； 6、提供高质量餐饮服务；制度经营概念、预算和费用预算；控制经营成本和费用； 7、制定并监督执行菜品制作的标准化流程，包括口味、摆盘、份量等标准，确保菜品质量稳定一致； 8、严格控制餐饮成本，包括食材采购成本、人力成本、能耗成本等，优化成本结构，提高经营效益； 9、分析餐饮各部门收支情况，根据数据反馈及时调整经营策略和成本控制措施； 10、建立并监督执行食品安全与卫生管理制度，定期进行检查，保障食品卫生安全，符合相关法规要求； 11、参与市场推广活动，制定餐饮促销方案，提升酒店餐饮品牌知名度和美誉度。 任职要求： 1、大专以上文化程度，8年奢华品牌五星级酒店西餐厨师长或米其林黑珍珠餐厅西餐厨师长岗位工作经验； 2、具有餐饮运营管理、提升服务质量和客户体验的能力； 3、有战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训能力； 4、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展； 5、具有食品原材料加工、餐饮成本核算方面的知识；掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗； 6、具备良好的沟通表达能力以及领导力、具有对突发事件分析和解决的能力，无不良嗜好。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel.      What will I be doing?  As the Director of Finance, you will be responsible for performing the following tasks to the highest standards:    Financial Accounting & Control: Best practice financial accounting processes in a robust control environment  • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.  • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary.  • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.  • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.  • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.  • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.  • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.  • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.).   • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.  • Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.   • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.  • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.    Management Reporting: Focused, innovative and balanced reporting that stimulates management action  • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented.  • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward.  • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance.  Maintain proof of such reconciliations which are conducted each month.    Business Support: Provision of the highest standards of financial and commercial support to the Business         • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.  • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals.  • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making.  Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information  • With Project Managers, support the implementation of financial systems in the hotel.  • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures.  • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.    • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors.  • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.    Investment Optimizing returns on capital investment  • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole.  • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.  • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure.  • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.  • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.  • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.    Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting  • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.  • Manage the formulation, review and approval process for budgeting within the hotel.  • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.  • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.    • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.  Avoid surprises.    Investment in People: Ensuring the best person in each job, in an environment of continuous development  • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively.   • Establish and maintain good employee relations within the Finance department.   • Aim to maximize efficiency in the accounting department and optimum staffing levels.  • Recognize that a highly organized Accounts office is often a sign of an efficient department.  • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team.   • Lead and motivate the team to high levels of performance.  • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals.  • Both the Director of Finance and Assistant Financial Controller should have a personal development plan.  • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE.     Cash & Working Capital: Optimize cash position in an environment of tight control  • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables.   • Maximize interest earnings and minimize interest expense.  • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements.  • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times.  • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls.  • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.  • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues.  • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts.  Cost Management: Support the operation to optimize efficiency of the cost base  • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.  • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.  • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.  • Set an example to the hotel by operating an efficient and cost-effective Finance department.    Additional Notes  • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards.  • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance.  • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager.   • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance.   • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation.  • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties.  • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance.   • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. Qualifications - External What are we looking for?  To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • University qualification and above.  • Finance / Accounting major and certified, e.g. ACCA/ CPA.  • 5 year in hotel accounting with at least 2 years in similar position with an international hotel.  • Fluent in oral and written English to meet business needs.  • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK,   • Proficient in Microsoft Windows, Word, Excel and PowerPoint.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

【岗位职责】 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 5、定期审查公共关系活动，以确保酒店在当地和国家媒体上的高度知名度； 6、管理新产品和服务的开发，监督新营销策略的制定； 7、与区域销售和营销人员保持良好沟通，并实施公司计划。与人力资源部门合作，满足人力规划和管理需求。与财务总监合作，编制和管理部门的预算； 【岗位要求】 1、学历要求：销售、市场营销或相关领域的学士学位，广告、市场营销、新闻、大众传播等相关专业优先； 2、工作经验及年限：5 年相关经验或类似的监督角色，或教育和工作相关经验的同等组合； 3、培训：战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训； 4、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系； 5、通用技能(计算机/语言等)：熟练使用办公软件。普通话、英语标准流利； 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力； 我们可为您提供的福利 包括有竞争力的薪水，每月额外绩效奖金，实现丰厚工作绩效的各项福利(提供食宿，五险一金，带薪年假和其他福利，全套制服、可观的住房折扣和业内良好的培训)； 我们的宗旨是欢迎拥有不同背景的人加入我们的团队，并把建立一支包容性团队作为追求，我们认同人与人之间的独特性，鼓励同事全身心投入工作。IHG酒店与度假村为申请人和员工提供平等的就业机会，无关乎种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份或残疾。我们提倡彼此信任，支持和认可的文化，无论您是来自何种背景，拥有哪些经历，我们都能认可您的观点； IHG为每名团队成员提供适宜的发展空间，支持在协作的环境中成长并发挥自身的价值。我们知道，要提高工作效率，就要提高幸福感(无论是在工作中还是在工作之外)，通过我们的myWellbeing框架，我们致力于提升您在健康，生活方式和工作场所中的幸福感； 加入我们，成为不断壮大的全球大家族的一员。

【岗位职责】 1.统筹酒店市场销售部门工作，完成或提升酒店月度、季度、年度营收、GOP、REVPAR、OCC、销售额指标； 2.精通各种市场推广手段，完成既定营销目标，提升酒店销售业绩、市场份额； 3.采取有力措施，增强品牌知名度和客户忠诚度，建设和管理高效的销售团队。 【任职要求】 1.全面负责月营收千万以上酒店销售工作； 2.有南京或洲际酒店集团项目酒店工作经验； 3.3年以上市场销售总监岗位工作经验，业绩突出可放宽要求。

职位描述： 1.负责酒店全面运营管理工作，带领酒店团队完成集团及管理公司下达的各项经营管理指标。 2.贯彻执行集团及管理公司制定的各项管理制度、标准及规范，制定酒店实际运营的各项规章制度及标准操作流程。 3.根据集团及管理公司的要求，制订酒店工作计划、预算及考核指标、销售策略及价格方案、年度更新改造及固定资产采购计划等。 4.建立内部管理团队的人才培养与结构优化，推进人才培养计划的实施。做好员工培训，确保员工业务技能水平、服务技巧不断提高，树立酒店良好品牌口碑。 5.负责酒店的安全管理工作，确保酒店员工及客人的财产、人身安全。 6.负责酒店的销售管理工作，做好重要客户的关系维护，做好对客服务工作，确保酒店客源稳定。 7.统筹协调酒店外部公共关系，维护公司的品牌形象和声誉。 8.实现与管理公司各部门的有效沟通与交流，定期向管理公司汇报工作。做好酒店的经营计划、资产管理和成本控制工作。 9.（委托管理酒店驻总）负责与业主协调日常运作人事、采购、财务等方面问题。 10.（委托管理酒店驻总）代表管理公司与业主沟通交流，建立良好关系，保持双方共赢的合作关系。 任职要求： 1.酒店管理、旅游管理、或其他管理类专业本科或以上学历。 2.10年以上酒店从业经验，5年以上中高端酒店运营管理工作经验和酒店销售工作经验。 3.市场营销能力、餐饮或房务运营管理能力。 4.人力资源与财务基本知识与管理技能、工程与安保基本知识与运作。 5.具有较好的思想道德与政治素质、职业素质、心理素质和能正常履职所需的身体素质。 6.对市场有敏锐的洞察力和判断力，并且站在业务角度思考问题和做决策。 7.具备出色的综合管理能力和沟通协调能力，能引领团队实现目标。 8.接受企业外派需要与安排；有着大局意识，明确的协作意愿，有较强的奉献精神与和团队向心力。

岗位职责： 1、深度拓展美业市场，开拓下游美容店家，建立合作共赢关系；开发、挖掘、寻找潜在客户，我们的客户群体是优质的B端美业店家； 2、维护合作美容店家的关系，提升公司在合作店家以及美业的影响力； 3、通过线上线下等推广方式，了解客户意愿及需求，能与客户进行较为有效的沟通，并促成合作，完成业务推广目标； 4、整理统计客户资源并归类，收集客户信息反馈，做好客户售后服务跟进工作； 5、负责团队管理、团队培训、市场指导，培训专业知识等，指导团队带领团队开发美业市场；6、上级安排的其他相关工作； 任职要求： 1、较强的责任心、抗压能力和适应能力，较高的情商及逆商； 2、良好的社交公关能力和时间管理能力； 3、有同行经验优先 岗位待遇： 底薪+个人高提成+团队业绩提成特别备注：能力强者【底薪】可面议！！！

Role Overview: As a catalyst for organizational excellence, the Director of Human Resources is accountable for developing a best－in－class workforce, cultivating an inclusive "Great Place to Work for All" culture. Acting as the strategic HR advisor to Hotel Executive Leadership, this role ensures all talent strategies, including but not limited to leadership development, talent acquisition, total rewards, performance management, team member relations, and compliance, effectively support business goals while strengthening both employer brand and team member experiences.Key Responsibilities:HR Strategy and Talent Development:• Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance. • Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success. • Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.• Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.• Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality. • Create regional synergies to elevate Hilton‘s brand visibility.• Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.• Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities• Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:• Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.• Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.• Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.• Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.• Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.• Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.• Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.• Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:• Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.• Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.• Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.• Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.• Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation.Total Rewards （Compensation & Benefits） Management:• Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction. • Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:• Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues. • Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards. • Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:• Strongly inclined to adhere to rules and set standards of behavior.• Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.• Carry out any other reasonable duties and responsibilities as assigned.• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.任职资格：• Bachelor’s degree and above.• Minimum 2 years of experience in a similar position with an international brand hotel.• Fluent in written and spoken English.• In－depth knowledge of local labor laws• Strategic planning ability• A collaborative and open－minded leadership style• Comprehensive knowledge of HR modules and department operations.• Able to coach and develop others.• Proficient in essential business and financial fundamentals• Excellent communication and interpersonal skills.• Strong organizational and multitasking abilities.• High level of emotional intelligence （EQ）.• Technology Proficiency and Strong analytical skills• Empathy and a customer service－oriented mindset.

工作职责：Role Overview: The Director of Operations has a pivotal leadership role within the hotel. The role oversees and directs all aspects of the hotel operational departments which includes, Front office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Health & Leisure and other relevant operating departments. The Director of Operations ensures these departments are well run by focusing on maximizing revenues and profits, optimizing operational efficiency, ensuring excellent service standards, and cultivating a high－performing team. The individual must possess strategic thinking, exceptional leadership skills, sharp business acumen, and the ability to adapt to the dynamic hospitality environment. Key Responsibilities:Strategic Planning & Execution:• Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPAR, Customer Promise and Talent and Purpose etc.• Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency. • Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing an approved CAPEX budget）.• Oversee the preparation of accurate financial reports and analyze key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.• Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place. • Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent.Guest Experience:• Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.• Implement and monitor service standards across all operations departments.• Ensure full compliance with hotel operations with Hilton’s fire safety and food safety standards.• Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets align with the Hilton brand standards.• Analyze guest feedback and identify opportunities for improvement.Leadership & Team Development:• Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.• Develop and mentor team members, fostering a culture of continuous improvement and professional growth.• Build a high－performing team through effective communication, collaboration, and conflict resolution.• Implement Hilton standards and ensure compliance with company policies and procedures.Problem Solving & Decision Making:• Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.• Demonstrate critical thinking and adaptability in ambiguous or challenging situations.• Take ownership of difficult situations and implement effective solutions.• Collaborate with the General Manager and other leadership teams to address key property issues.• Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals.Continuous Improvement & Innovation:• Stay informed about industry trends, best practices, and emerging technologies.• Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.• Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.• Actively engage in Travel with Purpose program.任职资格：• Bachelor’s degree and above are preferred. • Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred.• Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.• Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.• Proficiency in Microsoft Office Suite and hotel management systems.• Fluent in written and spoken English.

岗位职责 1.作为酒店与业主的战略纽带，有魄力维护多方合作，确保经营指标与品牌标准完美达成。 2.执掌酒店日常运营，制定并推进年度经营目标与计划，带领团队披荆斩棘，实现业绩的持续突破。 3.时刻保持对市场风向的敏锐嗅觉，以前瞻性的战略眼光，在保障运营品质的前提下，大胆革新成本管控策略，全力开拓全新市场，将酒店利润推向行业新高地。 4.对客房、工程、前厅、餐厅、销售等部门的运营管理有着丰富的经验并严格把控。 5.搭建高效且极具竞争力的组织体系，完善覆盖全流程的规章制度与服务标准，以创新思维驱动酒店运营效率与服务品质的双重跃升。 6.成为酒店财务管理的操盘手，确保酒店财务健康稳健发展。 7.打造一支能胜任市场的酒店管理团队，从人才选拔、考核激励到晋升培养都能取得良好成效。 8.以非凡的社交智慧与个人魅力，维护酒店的高端形象。 任职要求 1. 专科及以上学历 2. 15年以上高星级酒店的实战历练，2年以上国际连锁酒店总经理任职经验。 3.对酒店全部门服务与管理流程了如指掌，拥有酒店筹备及统筹运营经验者。 4.具备超凡的团队建设能力。 5认同集团企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。

希尔顿花园酒店总经理

Position summary statement: The Finance Manager will be responsible for providing necessary financial support to Department Heads to facilitate the achievement of the hotel’s financial targets. He/She will support the General Manager to partake in all operational, financial and marketing decisions. He/she investigates opportunities and implements procedures for improved profitability, assists and advises where necessary in hotel operations.  The incumbent will maintain control over the Hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner/Asset Management and provide management, leadership and accountability for the financial performance of the hotel. He/she co-ordinates the fulfilment of Pan Pacific Hotels Group (PPHG), Owner/Asset Management and regulatory reporting responsibilities of the hotel on an accurate and timely basis. Primary Responsibilities: Financial & Operational • Contributes to the hotel management development of short and long term strategies and business plans by assisting and providing financial guidance in the formulation and implementation of Hotel Strategic Plan, Budget and KPO’s (Goals Program). • Performs monthly profit & loss review meetings with department heads and follow up any agreed corrective actions for variances noted. • Monitors business results and provides clear and informed analysis to meet hotel requirements and to support decision making. Makes recommendations for potential revenue and profit enhancements. • Co-ordinates the preparation of accurate hotel monthly profit & loss account and balance sheet in compliance with PPHG’s Financial Policies & procedures and in line with PPHG reporting timetable. • Reviews and approves monthly general journals and balance sheet reconciliations and ensures appropriately support. • Monitors Accounts Receivable collection status. Ensures credit meetings are conducted monthly and follows up any agreed corrective actions. • Co-ordinates the preparation of any required tax documentation relating to business taxes, foreign currency transactions, withholding taxes and income taxes and ensures lodgement is completed as per required deadlines. • Co-ordinates the preparation of monthly profit & loss forecasts and annual budgeting process in line with PPHG & Owner Management timetables. • Ensures that an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances and discusses with Executive Committee on any corrective action required. • Establishes asset policy and standards to maintain ownership of the enterprise-wide capital expenditure approval, keeping hotel leadership informed of current and forecasted spending and conducts ROI to evaluate for improvement. • Work & facilitate with owner Asset Manager to maintain the hotel fixed asset register and Hotel operating equipment register. (unless maintained by hotel) • Arranges FF&E annual inventory count, consolidates and monitors FF&E inventory list. • Communicates and maintains positive Owners relationship. • Reviews operating equipment stores to avoid unnecessary/excessive purchases and to eliminate (or at least be aware) of obsolete slow moving items • Manages, maintains, protects and develops the hotel’s information systems. • Designs internal reporting systems required by the department and hotel. • Evaluates existing internal control measures that apply to accounting procedures and computer systems as per PPHG Policies and Procedures. • Ensures hotel insurances are in compliance with the hotel management contract. Liaises with Owner/Asset Management with regards to the renewal of policies and local insurance company/brokers in relation to any claims. • Ensures hotel supplier contracts are in compliance with PPHG Financial Policies & Procedures and hotel management contract. • Monitors compliance with hotel management contract terms and conditions. • Monitors the hotel's compliance with PPHG Financial Policies & Procedures and to implement new Policies & Procedures where necessary. • Implements and maintains acceptable accounting practices and procedures as required by PPHG Policy, generally accepted accounting practices, and as affected by local conditions. • Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations. • Provides safekeeping, including proper storage and access for all contracts, leases, licenses and permits and other financial records • Monitors license/permit’s expired date and ensures updated license/permit on hand. • Participates in local recognized professional and industry organizations. • Recommends and maintains appropriate list of delegation of authority for hotel management and this should reference to PPHG corporate policy. • Conducts monthly inspections and tests to ensure all departments are complying with required procedures • Performs those duties required by the controls checklist issued by PPHG Regional VP Finance. Arranges finance section spot check based on the giving checklist and signs off the spot check report. • Selects and monitors the Local Banking arrangements made for the operations of the Hotel in conjunction with the Hotel Owners (Applicable to Managed Hotels). Human Capital & Development • Co-ordinates the hiring and performance evaluation of associates of Finance department. Identifies associates with potential for promotion and/or transfer within accounting operations. • Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational associates in coordination with other departments • Interacts with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensures effective two-way communication. • Works with Human Capital & Development on manpower planning and management needs. Other Responsibilities • Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group. • Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates. • Adheres to grooming and hygiene standards set by the Hotel. • Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department. • Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately. • Carries out any other reasonable duties and responsibilities as assigned.

Position summary statement: The Director, People & Culture provides leadership to the People & Culture Team while assuring a consistently high standard of operation/associate service within the team. He/She will be responsible for crafting and executing People & Culture strategies and plans for the Hotel to recruit, select, retain and develop associates to meet business needs. He/She is expected to implement policies and procedures initiated by Pan Pacific Hotels Group (PPHG) which will support the achievement of the preferred hospitality experience, business practices and local culture within the group that supports the growth and development of all Associates. He/She will promote human resource values by planning, managing and directing relevant human resource programs in the Hotel. Primary Responsibilities: Business Partner • Manages workforce diversity with the General Manager and the Heads of Department. • Interacts with the Heads of Departments in a way that demonstrates Human Resources (HR) support in addressing labour challenges and issues. Develops strategies by identifying HR issues; contributing information, analysis and recommends to support Hotel’s and/or PPHG’s direction and to be in line with overall objectives. • Crafts HR strategies or programmes and/or implements and facilitates programmes as delivered from corporate strategic plan so that they are relevant within the property environment and organisation’s mission and values. • Grows the Culture – Our Vision, Purpose & Values in order to radiate the internal work atmosphere, sense of place and belonging to our Associates within the property. • Advises on the human capital related initiatives for the property, inclusive of associates relations, personnel practices and policy, compensation and benefits administration, performance management, labour relations and organisational development to the Executive Committee of the property. Recruitment & Employment • Prepares manpower requirements and establishes recruitment timeline. • Manages and participates in recruitment efforts to acquire the most qualified and suitable personnel by recommending the most cost-effective recruitment channels. • Administers all employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met per the policies and business needs of PPHG and the Hotel. • Supports the hotel management in reviewing and filling the pipeline of talents needed to ensure the organisation’s future growth. • Facilitates manpower planning during budgeting exercise and ensures the compliance of approved headcount. Learning & Development • Identifies training needs and leads the development and implementation of general associate training, orientation, functional/professional training, management development programs and inter-company learning & development programs. • Ensures training activities are planned to meet current and future hotel and associates’ needs. Develops and prepares training plan on an annual basis and monitor accordingly. • Directs and sets plans for development of associates who are identified as “High Potential” and promotes internal career development. • Facilitates and supports the Heads of Department in developing talents to maximise human capital potential. • Develops and implement succession planning process to identify and develop internal talents with the potential to fill supervisory and key leadership positions in the Hotel. Compensation, Benefits & Welfare • Implements and administers salary and benefits plans to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity. • Participates in salary and benefit surveys and keeps abreast of market trends under the direction of the Corporate People & Culture. Makes relevant recommendations to the hotel management regarding trends and analysis, related to salary increase, Associates compensation and benefits. • Manages and coordinates annual salary review and bonus payments in accordance to the guidelines of the Corporate People & Culture. • Oversees all Associates benefits and insurance policies to ensure compliance to labour regulations and company policy • Supervises and administers Associates payroll, and maintains an accurate payroll system. • Drives activities to promote team building and engagement amongst the Associates. • Ensures that Associate facilities are well-maintained and in accordance to standards set by Pan Pacific Hotels Group. Performance Management • Supports the Department Heads through monitoring, appraising and reviewing of associate contributions, productivity and quality of service. • Facilitates half-yearly Performance Review exercise for all Associates in the property inclusive of process schedule, review interviews and follow up. • Ensures that goals and objectives are developed and implemented by all Heads of Department, in consultation with the General Manager/ Executive Committee, and effectively communicated to all Associates. • Works closely with Corporate People & Culture to facilitate the tracking of performance of Heads of Department and Associates of high potential. Human Resources Operations • Develops, updates and implements the relevant human resources policies and standards of procedures, including the employee handbook, and ensures they are relevant and effectively communicates to all Associates for proper implementation and understanding. • Liaises with Corporate People & Culture for any implementation of corporate policies and procedures relevant to the hotel operations. • Advises management in all aspects of human resources policies and local regulations, ensuring compliance to them. • Participates in annual Budget exercise by forecasting and anticipating human resource requirements, trends, etc. and proposes resources and develops action plans to support overall results. • Updates job knowledge by participating in conferences and educational opportunities and enhances network within the industry. Human Resources Reporting and Information System • Ensures proper maintenance and update all Associates’ personnel files, including personnel movement records. • Ensures compliance of data integrity of information input into the HRMS. • Prepares the necessary People & Culture reports to Hotel Management and Corporate Office on a periodic or ad-hoc basis. Employee Relations and Communication • Handles and manages associate relations, and provides advice to General Manager and management team to ensure a harmonized employee relationship and environment in the hotel and to build a positive working environment. • Supports and guides the Department Heads in handling associate grievances and executing disciplinary actions. Ensures proper documentation, processes are adhered to and provide counselling where applicable. • Ensures that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. • Drives the delivery of Our People, Voices & Views Associate Satisfaction Survey in order to identify opportunities for improvement within the property and facilitates action planning with the Heads of Department. • Provides platforms for communication with Associate to maximise engagement. • Works closely with the Management team to promote retention of talents within the Hotel through Executive Coaching and motivation across the diverse population of our workforce. Health & Safety • Acts as a key member on the hotel’s safety committee to participate and support the hotel safety program. • Works closely with the Safety and Security Manager to ensure that hotel in-house safety regulations are in compliance with the relevant safety and health regulations as set by the authorities and company policy. Other Responsibilities • Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group. • Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates. • Adheres to grooming and hygiene standards set by the Hotel. • Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department. • Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately. • Carries out any other reasonable duties and responsibilities as assigned.