Job Duties (including but not limited to) :
1. Represents and promotes the hotel by maintaining constant contact withthe market and the customer base locally and internationally through CustomerRelationship Management.
2. Maintains and implements effective interpersonal skills.
3. Handles a specific account base and ensures the production of roomnights.
Requirements:
1. University Bachelor Degree and above.
2. Excellent written and spoken Mandarin & English is a must.
3. Ability to use Sales and Front Office computer systems.
Experiences:
Min 5 years experiences in similar capacity with luxury or internationalchain hotels.
Responsiblefor all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations,Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works withmanagers and employees to successfully execute all front office operations,including guest arrival and departure procedures. Strives to continually improve guest and employeesatisfaction and maximize the financial performance of the department.