Job Responsibility岗位职责:
l Be well groomed and conform to the hotel's dress code and deportment.
穿戴得体、并遵守酒店的着装规定,举止优雅。
l Be informed about daily operations and events.
了解日常运营情况及相关事宜。
l Be highly visible in public area during peak hour.
繁忙时也应具备高度的洞察力。
l Get ready for fast check-in for Elite members,ensure guest rooms keys are in working order prior to arrival.
为精英会员准备好快速入住手续,并且确保客房门卡的可用。
l Physical check on personalize amenities set up forElite, Cobalt and Redemption stay members prior to arrival .
在精英会员,钴卡以及积分兑换到达前为其准备个性化服务并检查妥当。
l Coordinate with General Manager, Head Connectoron personalization card for amenities set up.
在给客人的个性化欢迎卡片上与总经理及前厅经理进行协调沟通。
l Review the redemption stay members to create"surprise and delight" with Loyalty Manager .
与客户忠诚经理一起为积分兑换创造惊喜与喜悦
l Be presence at Lobby,Executive Lounge and Restaurant to create emotional engagement with all Elitemembers .
在大堂、行政酒廊和餐厅与所有精英会员建立情感联系
l Ensure to send Elitemembers arrival notice at least 30 mins to General Manager/Head Connector/Loyalty Manager, to meet and greet during arrival .
确保在精英会员到达前的注意事项在30分钟内通知总经理,前厅部经理或客户忠诚经理,以便他们在精英会员到达时进行欢迎和问候
l Ensure to send Elite member departure notice atleast 30 mins to General Manager/Head Connector/Loyalty Manager to bid fondfarewell during departure .
确保在精英会员退房时注意事项在30分钟内通知总经理,前厅部经理或客户忠诚经理,以便他们在精英会员离店是进行告别。
l End of shift to updateEmpower GXP and reply back to cases from CEC on Elite members .
班次结束时更新GXP授权并通过CEC回复精英成员的诉求。
l Report any unusual occurrences immediately to the ExecutiveAssistantManager/Directorof Rooms.
遇异常情况须及时向房务总监或行政助理经理报告。
l At all times strive to represent Marriott in the most professional andcourteous manner.
任何时候都应该以最专业及最礼貌的举止来展现万豪的风采
Job requirements岗位要求:
lMinimum 3 years of relative area work experiece;minimum 1 years of management experience.
至少3年相关领域工作经验;至少1年管理经验
lCustomer Service Oriented具有“客户服务至上”的理念
l Efficiency高效的工作能力
l Desirable Communication Skill良好的沟通技能
l Organizer较强的组织能力
Team Player良好的团队合作精神
Fluentin English and Chinese. 中英文流利
PreferablyCollege and Above大学本科及以上优先考虑
Ensure compliance with the sanitation standardsof food handling and working environment.
确保食品的加工环境和加工过程完全符合卫生标准。
Be responsible for processing, cooking,dishing, storing and setting out.
负责菜肴的切配、烹饪、装盘、储藏和上菜等工作。
Assist Chef de Partie, Sous Chef to preparebuffet and A-La Carte including cooking and setting.
协助主厨、厨师长完成自助餐及零点的烹饪和摆台工作。
In charge of the management of storage area.
负责储藏区域的管理。
Complete the work assigned by Executive Chef /Chef de Cuisine.
完成行政总厨/厨师长交办的其他任务。
Job Qualifications:
任职资格
Above 3 years cooking experience. Goodcreativity and coordinate capability.
3年以上的烹饪工作经验。具有良好的创新和协调能力。
Chef qualification & certificates ispreferred.
具有厨师职业资格证书的优先。
Hard working, and takes responsibility.
吃苦耐劳,工作认真负责。
协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
Assists to ensure that the Food and Beverageactivities are aligned with the respective Corporate Strategy, and that theHotel Actions have been implemented where appropriate.
2. 在适当的时候协助准备和更新部门营运手册。
Assists to prepare and update DepartmentalOperations Manuals as appropriate.
3. 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Assists to conduct regular divisionalcommunications meetings and ensure that departmental briefings and meetings areeffective and conducted as necessary.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Associates deliver the brandpromise and provide exceptional guest service at all times.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that Associates also provideexcellent service to internal customers in other departments as appropriate.
6. 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
7. 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleagueinteractions with good working relationships.
8. 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaininggood customer relationships.