§ Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
§ 监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。
§ Oversees laundry operations
§ 监管洗衣房的工作。
§ Schedules routine inspections of all Housekeeping areas by with the supervisory personnel
§ 制定与管理人员一起视察客房部工作的时间安排。
§ Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
§ 定期对客人区和公共区域进行视察，以确保家具、设施和设备的得到良好的清洁和修缮。
§ Manages spring cleaning schedules
§ 管理春季大清扫日程安排。
§ Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
§ 就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。
§ Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
§ 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。
§ Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost.
§ 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
§ Supervises outside contractors to ensure contractual compliance
§ 对外来承包商进行监督，以确保符合合同规定。
§ Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
§ 执行并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况处理工作程序以及环境工作程序。
§ Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
§ 准备在紧急情况下完成分派給的任务，如在火灾、停电和炸弹威胁事件期间。
Finance Management
财务管理
§ Works with Human Resources on manpower planning and management needs
§ 和人力资源部一起进行人力规划和管理需求。
§ Works with Director of Finance in the preparation and management of the Department’s budget. .
§ 和财务总监一起编制和管理部门预算。
Staff Relationship
员工关系
§ Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
§ 与酒店同事保持良好关系，提升酒店团队精神及士气。
§ Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
§ 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
Operationally and Commercially Responsible
运营与商业职责
§ Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
§ 保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
§ Conducts regular department meetings
§ 定期召开部门会议。
