主要职责
Main Duties
营运管理
Operational
§ 按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。
Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work.
§ 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。
Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations.
§ 依照政策程序，处理所有燃料的运送，确认，储存和使用。
Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures.
§ 运用适当正确的工具和物料完成工作。.
Maintains trolley with proper tools and materials to complete duties.
§ 立即报告领班工作中遇到的困难。
Reports immediately to Team Leader any difficulties in completing jobs.
§ 确保所有的工具和设备一直处于正常而有序的状态。
Maintains and ensures all tool and equipment are in good order at all times.
§ 保持所有工作区域的清洁卫生，并且高于客房标准。
Maintains the cleanliness and high housekeeping standards in all works areas.
§ 落实已分配的特殊工程项目。
Carries out special projects as assigned.
§ 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
§ 保证工程部储藏室的物资存货充足，并严格控制消耗量。
Maintains the Engineering store and keeps close control on consumption of material and inventory.
§ 向领班/工程师提交零件和耗用品的采购清单。
Submits request to the Team Leader/ Engineer for the purchases of parts and consumables.
§ 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.
§ 协助监控所有设备效能，为节能减少消耗出谋划策。
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
§ 将所有运行设备的操作手册和备用零件的清单保存于库房。
Keeps manuals and spare parts list of all operational equipment in library.
§ 随时随地严格遵守所有的安全规则。
Strictly adheres to all safety regulations at all times.
§ 根据通过的功能请求表，协助处理其它部门的特殊要求。
Provides Engineering assistance for all special request from other operation departments as per approved function request sheets.
§ 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
§ 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer.
§ 将所有的用完的工具归还到工具箱或仓库。
Returns and keeps all tools and equipment in designated cabinet or store after use.
行政
Administration
§ 记录每天的工作日志
Maintains the Engineering Daily Log Book.
§ 及时提交所有顾客/员工的突发事件报告。
Submits all guest/ employee incident reports on a timely basis.
§ 依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.
总则
General
§ 确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。
Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ 积极参与所有要求参加的会议。
Attends and contributes to all Meetings as required.
§ 确保所有员工始终如一的提供礼貌而专业的服务。.
Provides courteous and professional service at all times.
§ 礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ 了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ 高标准的要求个人的言行举止和衣着装扮。
Ensures high standards of personal presentation & grooming.
§ 保持好积极正面的顾客关系和同事关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 参加所有的核心培训和相关的技能培训。
Attends all Core training and related skills training.
§ 协助保障顾客和酒店财产的安全。
Assists in maintaining a high level of safety and security for guests and hotel property.
§ 必须完全熟悉所有的安全出口，紧急电话号码和工具。
To be fully conversant with all fire exits, emergency telephone numbers and facilities.
§ 承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
