1.Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample.
利用人际关系和有效的沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；以身作则表现出诚实/正直。
2.Encourages and builds mutual trust, respect,and cooperation among talents.
鼓励和建立英才之间的相互信任、尊重和合作。
3.Supervises and manages talents. Manages allday-to-day operations. Understands talent positions well enough to performduties in employees' absence.
监督和管理英才，管理所有日常运营。熟知英才的岗位职责，在他们缺勤时履行职责。
4.Establishes and maintains open,collaborative relationships with talents and ensures talents do the same withinthe team.
与英才建立和保持开放的协作关系，并确保英才在团队内部也能保持协作关系。
5.Rotate shift for 24 hours.
实行轮班制。
6.Support Welcome Desk whenever necessary.
在需要时，协助迎宾台接待工作。
7.Manages day-to-day operations, ensuring thequality, standards and meeting the expectations of the customers on a dailybasis.
管理日常运营，确保每天的服务质量和标准达到客户的期望。
8.Develops specific goals and plans toprioritize, organize, and accomplish work.
制定具体的目标和计划，根据计划优化地组织工作以完成目标。
9.Handles complaints, settling disputes, andresolving grievances and conflicts, or otherwise negotiating with others.
处理投诉，解决纠纷，或与他人进行协商以解决不满和冲突。
10.Strives to improve service performance.
努力改进服务表现。
11.Collaborates with the Director of Welcome onways to continually improve departmental service.
与迎宾部总监合作寻找方法不断改进部门的服务质量。
12.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results.
将迎宾部的期望目标清楚一致地传达。
13.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results.
以宾客意见和满意度为基点，参与开发和实施正确的行动计划。
14.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement.
在所有部门会议期间强调客人满意度的重要性，并专注于持续的改进。
15.Collaborates with the Director of Welcome onways to continually improve departmental service.
与迎宾部总监合作寻找方法不断改进部门的服务质量。
16.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results.
将迎宾部的期望目标清楚一致地传达。
17.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results.
以宾客意见和满意度为基点，参与开发和实施正确的行动计划。
18.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement.
在所有部门会议期间强调客人满意度的重要性，并专注于持续的改进。
