. attends to department telephone call.
接听部门电话
. prepares and issues requisitions. memos andreports.
按照要求准备备忘录,报告
. properly maintains and updates files andrecords.
适当的保持更新文档资料及记录
. attends to all incoming and outgoingcorrespondence.
解决所有进出的电话
. prepares departmental staff attendancerecord.
准备部门员工考勤记录
. attends to all lost & found calls andcorrespondence.
解决所有客人遗失物品的问题
. maintains sufficient stock of stationary andother office supplies.
保持有效的储存文件及其他办公室物品
. maintains and updates staff informationboard.
保持更新员工告示板
. assists the service associate-order taker asnecessary.
有必要的时候帮助文员工作
2. assumes other duties as neededin the hotel operation
按照酒店运转程序履行其他职责
Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel .upgrades guests as required . Promotes hotel services .
热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .
能运用计算器材准确无误的进行各种数据运算。
2. Ability to read, Listen and communicate effectively in English, both verbally and inwriting .
能用英语有效的倾听和进行沟通。
3. Ability to access and accurately input information using a moderately complex computer system .
熟练操作酒店电脑系统。
Required Qualifications必要的资历要求:
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
擅长于处理宾客关系,能有效快速的应对处理各种问题。
2. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
PreferredQualifications更高的资历要求:
1. 1 or 2 years of related working experience preferred.
一至两年相关工作经验者优先。
Profile of
Competency:
工作能力:
·
Positive and cheerful disposition.
积极乐观的性格。
·
Adaptability and willing to grow with the
company.
适应并愿意与公司共同成长。
Language :
语言能力:
·
Demonstrated communication skills. Fluently in English and Mandarin.
·
熟练标准的英语和普通话。
Education :
教育:
·
Minimum graduated from college.
·
大专以上学历。