Job Purpose:
工作目的
To direct, control and co-ordinate all outlet activities ensuring the
outlet meets it’s financial and guest satisfaction objectives.
指导,控制协调所有厅面的活动,确保厅面达到财务和客人满意指标。
KEY RESULT AREAS
主要工作职责
1. Provides guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities.
提供指导和援助,以帮助部门员工完成和履行职责。
2. Oversees the servicestandards in the outlet ensuring that they conform to the requisite standardsand meet or exceed customer expectations.
监督服务标准确保符合和达到部门的标准并超过客户的期望。
3. Liases with thekitchen, stewarding, housekeeping and engineering to ensure that theoperation runs smoothly in areas of joint responsibility.
联络厨房,管事部 ,客房,工程以确保在连带的工作区域运作顺利。
4. Prepares dutyrosters, and implements vacation and public holiday schedules.
准备排班表安排员工休假以及国家法定日的日程安排。
5. Assists in theplanning and execution of promotional activities as directed.
在指导下协助上司制订计划并付诸行动。
6. Maximizes revenue inthe outlet by implementing upselling procedures.
通过实施促销计划将厅面的收益最大化。
7. Procedure Monitorsand controls the financial performance of the outlet controlling costs andexpenses.
监测和控制财务状况以控制成本和费用支出。
8. Participates in thepreparation of the outlet’s annual departmental budget as directed.
在指导下参与指定年度部门预算。
PERSONAL SPECIFICATION
个人能力描述
· Good local and English language skills.
良好的地方和英语语言技能
· Strong organizational skills.
强大的组织技能
· Ability to lead, motivate and develop a team of individuals.
领导能力,鼓励和发展个人合作。
· Sound administrative ability.
健全的行政能力。
· Able to handle demanding workload.
能够承受大工作量。
北京丽晶酒店正在寻找具有丰富酒店前台运营经验的助理宾客体验经理,提供从出发、到达、入住、退房直至离店全过程的VIP服务,并为客人创造难忘的入住体验的优秀人才。拥有五星级奢华酒店工作经历,熟练中英文会话沟通能力的人选将会被优先考虑。如果您符合这些要求,并且对奢华酒店 满热情,欢迎您来投递您的中英文简历。
Regent Beijing is looking for Assistant Guest Experience Manager with extensive experience in hotel front desk operations, who can provide VIP services from arrival to departure, and creating a memorable stay experience for guests. Talents with experience working in aluxury hotel and with proficient conversational communication skills in English and Chinese will be preferred. If you meet these requirements and are passionate about luxury hotels, Please send your bilingual resume .