Mandarin Oriental Pudong, Shanghai is looking for a Front Office Agent to join our Executive Apartment team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Executive Apartment Department. The Front Office Agent reports to the Executive Apartments Assistant Manager.
As Front Office Agent, you will be responsible for the following duties:
The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services
As Front Office Agent, we expect from you:
Hotel Management School Graduate
Experience dealing with all levels
including owners, corporate officers, support staff and all hotel
employees
Excellent overall communication skills
Able to multi task
The ability to work well in a team
environment
Strong desire to provide excellent guest
service
Able to stand for extended periods
of time
Must possess good command of written and
verbal English Language
Must possess good command of written and
verbal Mandarin Language
Must have basic hotel operation knowledge
Possess a pleasant and outgoing
personality
Our commitment to you
Learning & Development.
Your success is our success. We craft unique learning and development
programmes for various stages in your career so that you grow,
continuously.
MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of the
#MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on
rooms for you and your loved ones.
Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters
to us. A variety of health benefits and wellness programmes are offered to
all our colleagues, globally (after working for 6 months, you can
enjoy supplementary commercial medical insurance).
Competitive salary and benefits
package, providing superior four-person sharing dormitory
with independent
bathroom, independent washing machine and refrigerator, free high-speed Wi
Fi, free gym and shuttle bus.
Delicious work
buffet meals
& various team building activities.
Support the internal talent
transfer plan of the group worldwide.
We’re Fans. Are you?
上海浦东文华东方酒店正在寻找 前厅接待加入我们的行政公寓团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在行政公寓，前厅接待向行政公寓经理汇报。
作为前厅接待，您将负责以下职责：
前厅接待需根据个性化优质服务体验，通过提供迅速有礼的前台服务满足和超越客人的期望。
作为 前厅接待，我们对您的期望：
酒店管理学校毕业
有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事
良好的交流技巧
有能力处理多项工作和任务
可以在团队的环境里努力地工作
有强烈地为客人提供优质服务的愿望
可以承受延长时间的工作
必须拥有良好的中英文口语读写能力
拥有基本酒店营运知识
拥有友善和外向开朗的个性
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？
