Position Title: Account HR Lead (HRBP) (Site based role for Greater China)
Reports To: HR Director Greater China and Regional HR Head - Google APAC
Dotted report: Site Lead (DOO)
Work location:
To operate from the Country office 1 day in a week and other days at client site
Position Purpose:
To oversee all aspects of Human Resources practises and processes. You will support business needs and ensure the proper implementation of account strategy and objectives and promote best practice in all areas of human resources for Sodexo at client location. Responsible for driving and delivering employee services as well as managing the day-to-day HR Operations of the account deployed at.Should serve as an advisor for the local laws and regulations.
Key Result Areas:
Recruitment, Retention and Succession Planning
● Lead the work to regularly review the account's talent management processes within the business areas, including performance/potential management,resource planning and succession planning.
● Work closely with senior leadership to uncover the talent implications e.g. any significant gaps to meet long-term objectives and create a long-term workforce plan that prioritises people-related initiatives
Payroll
● Administers or oversees the human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Manages annual HR exercises such as annual performance appraisal system, salary review and bonus payments, budget planning and employee rewards.
Learning and Development
● Onboarding to the account is key to ensure better understanding of client process and efficient transition
● Establish and maintain appropriate systems for identifying, planning, delivering and measuring learning and development.
● Liaise with operations to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed and deliver a corporate learning and development plan.
Diversity, equity and inclusion
● Provide inspirational leadership to your team and other internal stakeholders on DEI and related topics.
● Drive the regional initiatives for the country ensuring active participation and project management until the branding cycle
● Foster an inclusive and safe environment for all staff to thrive, where everyone is treated with respect and dignity.
● Implement action plans that support the account and client’s gender balance target across all positions.
● Actively support underprivileged communities by providing equal job opportunity.
Change Management:
● Advise on change management challenges and drive minor investigations and reorganisations. Ability to structure and pattern the changes with strong business case studies.
● Partnerships with country team and operational leaders to drive change in people services, ensuring fitment with the organisation
Analytics
● Spearhead innovative analyses to drive business decisions and measure success of processes/programs and initiatives.
● Ensure best practices are followed for data capture and tracking data to maintain the dashboards.
● Reference of using a data-driven approach to decisions making strong business acumen and analytical skills.
Employee Engagement
● Develop a comprehensive and sustainable employee engagement strategy which is aligned with the local country practice and participate in regional engagement drive’s
● Initiate and implement innovative Team building and collaborative initiatives that helped improve Organisational Development.
Mobilisations
● Design and deliver detailed HR plans across new site mobilisations.
● Manage people transition plans pre and post mobilisations.
● Works closely with stakeholders to ensure pre-opening milestones are achieved.
Financial
● Prepare and monitor HR monthly/annual budgets to support our client projections and budgeting
● Ensure all senior management are advised of changes to payroll on costs, expected labour cost increases, and other local trends that will affect client labour costs or the account’s labour costs;
General
● Handles day to day HR operations and all other ad-hoc activities.
● Handles all employee disciplinary and grievances.
● Monitor human resource policy development, currency and compliance with Group and local legislation;
● Promote the Company’s values and ethics in the area of Corporate Citizenship;
● Lead Project Clear and other reporting responsibilities for the HR department;
● Lead other projects as communicated by the GM/account lead and Regional Account HR.
Authorities:
▪ The incumbent has the authority to achieve the above responsibilities in line with the Sodexo Delegation Plan
Minimum qualifications:
▪ Master's degree / Professional Qualification in Human Resources or equivalent practical experience.
▪ Overall 10+ year of experience in HR
▪ Exposure in Diversity, Equity and Inclusion (DEI), Human Resources, or people strategy will be advantageous.
▪ Experience of designing and delivering coaching/mentoring, learning and development and talent management programmes
▪ Ability to innovate to create and implement continuous improvement initiatives.
Preferred Qualification:
▪ Good experience in client services/HR consulting firms.
▪ Proficiency in MS Office (viz: Word, Excel PPT etc) & Google Suite products (docs, sheets, slides, etc.)
▪ Experience collaborating and building relationships with People Partners/HRBPs to work with the business and understand business priorities and needs.
▪ Effective communicator with the ability to build relationships with leaders and stakeholders to drive organisational change. Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity, with change management and taking part in complex strategy discussions.
▪ Working knowledge of relevant HR/IR and employment law;
▪ Demonstrated experience in successful project management; Strong ethics and commitment to confidentiality;
▪ Ability to exhibit emotional intelligence to influence others through active listening and coaching with a growth mindset.
▪ Flexibility to travel both interstate and internationally and to work outside of normal business hours as required to perform the role.
