Supervises the day-to-day operations of the outlet to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients' expectations.
督导餐厅的日常工作和服务,以确保各项政策,程序和标准的正常运作以满足和超越客户的期望为目标。
Coordinates and supervises the work of subordinates, assists in the preparation of the schedule to ensure there is an adequate number of staff on duty and submits for approval.
协助和监督下属的工作,协助经理完成日常工作计划的准备,以确保有足够数量的服务人员为顾客提供服务。
Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
保持高度集中,以确保餐厅服务的顺利进行,促进良好的公共关系,纠正员工的错误行为和处理客户的投诉,以确保他们得到满意的回复。
Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst maintaining effective communication with Kitchen Staff.
与厨房建立有效的沟通,同时确保食品及时的送达。
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage products and up sell alternatives
彻底熟悉并掌握菜单上所有的餐饮产品知识,有能力推荐产品并且推销替代品。
Remain calm and alert, ability to work under pressure, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
保持冷静和警觉,能够承受工作压力,特别是遇到紧急情况和酒店重大活动时,成为酒店员工的榜样。
Complete other duties as assigned by the Restaurant Manager or Director of Food & Beverage.
完成餐厅经理或者餐饮总监指派的其他任务。