Withthousands of hotels in over 100 countries and territories, Hilton offerscountless opportunities to delight. From an open door to a welcoming smile andan exceptional experience, we offer the millions of travelers who stay with usevery year a welcome they will never forget.
If youappreciate the impact global travel can have on the world, you may be just theperson we are looking for to work as a Hilton Team Member. Because it’s withHilton where we never forget the reason we're here: to delight our guests, TeamMembers, and owners alike.
Position Statement
The Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM) will be responsible forsupporting the commercial performance of focused service managed hotels, and pre-openingof focused service managed hotels in GCM.
§ The role will be responsible for maximizingprofitability for focused service managed hotels, with an objective to achievehotels’ budgeted revenue and increase RevPar Index and market share targets.Support and collaborate with cross-functional teams to complete respectivecommercial actions, commercial reviews, or support initiatives/projects.
§ From a pre-opening perspective, the role willalso support ensuring the successful delivery of all focused service newlymanaged hotels opening across the Greater China & Mongolia region.
What will I be doing?
As the Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM), you would continue yourefforts to deliver outstanding guest service and financial profitability.Specifically, you will be responsible for performing the following tasks to thehighest standards:
§ Support the Senior Director & CommercialDirector, Focused Service conduct or collaborate on all activities needed togrow the focused service managed hotels’ performance, manage with anyperformance growth opportunities, increase profitability, achieve hotelbudgeted revenue, and increase market share targets.
§ Support all commercial aspects of focusedservice managed hotels from preparation to a smooth opening and support theramp-up once the hotel is opened.
§ Ensure focused service managed hotels’commercial teams
§ Implement the right strategies in place todeliver their revenue targets.
§ Use Hilton sales systems and tools inaccordance with our standards;
§ Have appropriate targets in place (SIP).
§ Evaluate and identify business opportunitiesfor hotels and directs accordingly.
§ Optimize sales resources, to drive marketshare from key segmentation.
§ Capture maximum demand and drive the highestlevel of conversion.
§ Align with regional and enterprise-wide plans
§ Hold regular productivity reviews with thefocused service hotels' commercial teams to ensure we are acquiring enough newcustomers as well as growing existing customers' revenue and market share.
§ Manage the appropriate commercial targets& objectives for the hotels and navigate how those targets & objectivesare going to be accomplished.
§ Support the Senior Director & CommercialDirector, Focused Service & key stakeholders to optimize the resources andactivities of the hotel's commercial team.
§ Support all focused service managed hotelscommercial people trained and equipped to drive business.
§ Direct Reports: Coach and Lead CommercialManager to maintain stakeholder relationships at all levels, and collaboratewith Development, Brand Management, Technical Services, Hotel Operations, HumanResources, IT, Finance, and other Pre-Opening and/or functions to deliversustained business goals.
Whatare we looking for?
Thesuccess in this role will demonstrate itself through the following attributesand skills:
§ Bachelor Degree in HotelManagement preferred
§ 8 years and above workingexperience
§ Excellent oral and writtencommunication skills in both Mandarin and English.
§ Excellent organizational skills,multi-tasking skills, strategic planning capabilities and time management.
§ Ability to work well underdeadline pressure.
§ Ability to deliver presentationsin a concise, well-organized manner.
§ Ability to work in a matrixorganization.
§ Critical thinking and bothquantitative and qualitative analytics skills with the ability to use logic andreasoning to identify the strengths/weakness of alternative and differentiatedsolutions, conclusions or approaches to problem.
§ Self-starter, well organized,extremely detail-oriented and an assertive team player, willing to takeownership of responsibilities, and possess a high level of positive energy anddrive
§ Absolute discretion andconfidentiality regarding sensitive information
§ Dynamic, innovative and creativein finding business solutions
§ Flexibility to travel
§ Previous relevant experience inregional role is preferred.
§ Experience dedicated tocommercial sales is preferred.
§ Experience working in focusedservices hotel is preferred.
§ Hospitality industry experiencepreferred in Sales or Revenue roles.
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading globalhospitality company with a diverse portfolio of world-class brands. Dedicatedto filling the earth with the light and warmth of hospitality, we have welcomedmore than 3 billion guests in our more-than 100-year history. Hilton is proudto have an award-winning workplace culture and we are consistently named amongone of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learnmore about what it’s like to be on Team Hilton!
