1.遵循品牌承诺并始终提供优异的对客服;
2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务;
4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度;
5.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务;
6.愿意接受轮班工作;
7.相关英语技能。
Job Description:
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6. Accepts to take shift work;
7. Basic oral English skills.
1. 确保所有客人衣物被仔细对待,把损坏率降到最低
Ensure all guests clothes are carefully treated, minimum the damage rate
2. 申领洗衣房各类物品并确保化学剂等被恰当地使用. 使用正确的数量以降低成本、提高质量,避免事故
Apply for all kinds of items for laundry room and make sure the laundry chemical agent is properly used. Use the right dosage to reduce the cost, improve the quality and avoid accident
3. 确保选择正确的干洗程序
Make sure you follow the right dry cleaning procedures
4. 保持酒店的清洁和养护
Maintain hotel's cleaness and maintenance
5. 保持维护所在工作区域的高度整洁
Keep the working area clean and tidy
6. 发现设备故障问题,要及时与当班经理和主管汇报
Report equipment malfunction to duty manager and supervisor in time
7. 将安全隐患及个人健康状况及时的汇报给洗衣房经理
Report the potential security risk and personal health condition to Laundry manager timely
8. 对于工作方面能够提出有效的建议
Able to make effective suggestions for work