Job Description职位简介
·
As the manager, you will be in charge of the
management of Housekeeping Department, and ensure that all Ascott standards are
adhered to.
负责客房部的管理，使之达到雅诗阁所要求的标准。
Major Responsibility主要工作职责
·
Involve in making and implementing Housekeeping
policies and standards. Prepare annual
housekeeping furniture, fitting and equipment, operation equipment and the
department’s operation budget.
参与制定并执行客房部的相关政策及规定。准备年度客房部家具、配件和设备、运营设备和客房部运营的预算。
·
Supervise staff to comply with rules and
regulations, ensure operation procedures and service standards are met.
督导客房部的员工遵守规章制度，严格按规定的操作流程和服务标准工作。.
·
Monitor the status of apartments every day,
guide supervisors to manage attendants, and guarantee the implantation of work
plan.
掌握每日客房情况，指导客房领班层管理人员，落实全面的工作计划。
·
Inspect the Residence Facilities, Public Areas
and the Back of the House (including all storerooms, luggage rooms and offices)
are kept clean and well maintained.
监督住客设施、公共区域及后勤（包括仓库、行李室及办公室）的干净及维护保养良好。
·
Coordinate with Sales Department, guarantee
best occupancy rate, ensure that apartments and equipments are clean.
配合销售部门，保证客房最大出租率和客房设备设施清洁方面的完好。
·
Work closely with other department managers to contribute
to the operation of the property.
及时与其他部门经理做好沟通协调工作，确保物业的正常运营。
·
Strengthen connection with other Ascott
properties, make sure the information sharing requested by guest service.
加强与雅诗阁旗下其他服务公寓之间的联络，确保客人服务要求的信息共享。
·
Assist residence manager to meet and provide a
fond farewell to important/group guests, provide service for important
activities/events.
协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。
·
Check and confirm readiness of apartments for
VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests.
检查贵宾房、探望患病的客人， 尤其是长住客。
·
Ask guests their opinion of housekeeping work,
deal with complains properly, improve housekeeping service.
主动征询宾客意见，妥善处理宾客投诉，努力改进服务工作。
·
Monitor and control items consumption and the usage
of cleaning equipments, manage regular stock inventory.
监督、控制客房各种物品的消耗以及清洁设备的使用；定期做好部门的盘点工作。
·
Control Lost & Found, report management and
file storage, conduct expenditure estimation.
监督客人遗留物品的处理；监督报表的管理和档案资料的储存；做好本部门的开支预算。
·
Improve staff quality, inspire initiative,
encourage staff to attend training programs. Plan and roll out Housekeeping
training programme (OJT).
提高部门员工的素质，鼓励下属发挥工作积极性，积极参加培训。计划并执行客房部培训项目（在岗培训）。
·
Communicate with staff on a timely basis, find
out and solve problems.
及时了解员工动态，发现并解决问题。
·
Promote and train high-potentials.
选拔和培养有潜质的员工。
·
Take the Manager-on-duty job regularly.
定期担任物业值班经理工作。
· In
compliance with the Ascott Group's Environmental Health and Safety (EHS)
guidelines and policies, pay attention to energy conservation and the safe
operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
· Other duties
assigned by superiors.
完成上级交办的其他任务。
Requirements资质需求
·
College degree or equivalent;
大专或同等以上学历；
·
Minimum three years supervisory working experience
in hotel or serviced residence, pre-opening experience preferred;
有3年以上的服务公寓/星级酒店客房管理工作经验，有酒店筹备工作经验者优先考虑；
·
English listening/speaking/reading/writing
skills preferred;
有一定的英文听/说/读/写能力者优先考虑；
·
Familiar with relative professional knowledge, housekeeping
management, service procedure and quality standards;
熟悉并掌握客房部专业知识、客房管理、服务流程和质量标准；
·
Sense of initiative, ability to obey, team
spirit, enthusiasm of serviced residence/hotel;
具有主动性和服从精神，有良好的团队精神，并热忠于服务式公寓/酒店的服务事业；
·
Strong ability to organize and coordinate, flexibility,
ability to execute, good language expression capability, and information
management skills;
具有组织协调能力、应变能力、执行能力，以及良好的文字表达能力和信息管理能力；
· Strict
compliance with procedure, good communication skills, ability to
answer questions and deal with emergency;
严格按照程序做事且具有良好的沟通能力，能解决宾客提出的问题，处理突发事件的能力；
· Excellent
computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.);
熟练使用电脑，熟悉Microsoft Office软件（例如：Word、Excel、PowerPoint、Outlook等）；
· Ability to
work under pressure.
能承受工作压力。
