Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel. 在控房方面运用商业的管理技巧提升酒店的住房收入 Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure. 根据酒店可售房型及价格构架，接收并准确录入各订房渠道的预订 Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour… 提供客人酒店各种产品及服务的信息 (例,房态,房价,餐饮推广及营业时间等) Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room. 通过推销与普通客房相比高级客房特色的方式销售高级客房 (增销) Always try to sell other service to the guest such as limousine transportation service. 尽力销售酒店其它产品(例.租车服务) Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist 遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单) Ensure all guest requests are responded immediately. 确保所有客人需求得到即时回复 Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, etc. 履行秘书的职责, 包含准备预订单,整理文档资料,收发传真等. Prepare arrival list for the following day. 准备第二天的到店预订列表 Record all refused business with reasons for refusal. 记录所有未接受预订及其原因 Assist Reservation Supervisor in preparing the daily/weekly/monthly Report 协助主管准备每日，每周及每月报表 Maintain and update guest history and collecting marketing information. 保持及更新客史数据并收集市场数据 Communicate with other department and within the department in a professional and positive manner 用专业和积极的态度与部门内部及其它部门进行沟通交流 Maintains cleanliness and tidiness of the department 保持部门的清洁和整齐 Comply with all company policies relating to Reservation Sales Centre 遵守酒店所有与预订销售中心相关的规章制度 Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice. 将微笑融入声音，为客人提供友好、高效、真诚的服务。 Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines. 运用FCS进行工作，适时跟进，确保所有客人需求都能在既定的时间内完成。 Participate in the Reservation Sales Centre weekly audit program to continually improve individual and department performance. 参与预订销售中心每周的检查项目，从而持续提高个人及部门的表现。 Be aware of the reports reviewed from the PABX system, the data extracted from them including the average hold time, volume of calls per hour, percentage of answered calls, average call duration etc. 理解利用PABX报表分析获得的数据，包括平均用时，每小时的电话量，接话百分比，平均电话时长等。 Accurately take information and process guest requests into various information systems such as Micros, FCS or Opera. 能准确获取信息并将宾客的要求输入不同的信息系统，例如：Micros，FCS，Opera。 Understand their role in an emergency situation in the hotel. 知道在酒店紧急情况下自己应扮演的角色。 Attend assigned training sessions on time and as scheduled. 准时参加已安排的培训课程。 Ensure attendance to work is on time as scheduled. 按照预先安排的班次准时上岗工作。 Fully understand hotel FCS, PABX including call accounting & voice mail systems and be familiar with the PMS; able to perform basic trouble shooting. 能熟练使用FCS,PABX（包括话费结算，语音信箱系统）和PMS系统，并排除基本故障。 Be familiar with hotel emergency procedures e.g. fire alarm 熟悉酒店紧急情况处理程序，例如：火警的处理。 Others 其他 Perform any duties as assigned by the management deemed necessary. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。

Follow all Langham policies and procedures. 遵守所有朗廷集团的规章制度和程序。 Follow the schedule to get to work on time. 按照工作时间表按时上班。 Observe the appearance and uniform system. 上班时遵守仪容仪表和制服制度。 Work as a team. 工作中保持团队精神。 Follow all safety policies to ensure a safe work area. 遵守所有安全制度，塑造一个安全的工作环境。 Honour all reasonable work-related requests made by the superior, which may be outside your normal job activities, to service throughout the hotel and to achieve guest satisfaction. 尊重所有的来自上级领导的合理的工作请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。 Report to the superior before leaving the station for any reason. 因为任何理由需要离开工作岗位之前先汇报上级。 Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, cutlery and glassware. 检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。 Do all necessary opening and closing side work according to the side work schedule. 做好所有必要的开档和关档的工作记录表。 Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc. 准备好所有必要的工具：托盘，笔，纸巾，开酒器等。 Familiar with the menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. 熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。 Practice aggressive hospitality and use suggestive selling techniques when taking guest’s order. 当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。 Enhance the knowledge of beverage, liquors and wine service. 增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。 Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation. 根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。 Clean and reset the table according to standard procedures. 根据服务流程的标准清洁并重新摆台。 Chewing gum or smoking is not allowed while on duty. 上班时间不能吃口香糖和抽烟。 Attend all meetings or training as required. 参加所有必要的会议和培训讨论。 All details regulatory framework refer to colleague Handbook. 所有规章制度请参照员工手册。 Understand the accident prevention measures and enhance the safety work to achieve the goal of zero accidents. 了解事故预防措施并加强工作安全以达到零事故的目标。 Perform any duties assigned by the Management. 执行任何管理层委托的工作。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Employees are obligated to assist the hotel in selling seasonal products. 员工有义务协助酒店销售季节性产品。

Security安全防损 Be responsible for the 24-hour duty of the supervision room, familiar with the alarm equipment of the monitoring center, can handle small equipment failures, and keep records of working conditions and equipment operation. 负责监控室24小时值班，熟悉监控中心的报警设备，能够处理小的设备故障，做好工作情况和设备运转情况记录。 Be familiar with hotel fire protection system and firefighting equipment, and verify the alarm immediately. Be able to use the various equipment of fire center properly and timely, keep a close eye on the various conditions displayed on the equipment, and report to the department head immediately. When fire alarm occurs, check the cause of the alarm and notify the relevant departments in time according to the alarm procedure developed by the hotel. For equipment reasons, failure and improvement measures should be put forward. 熟悉酒店消防系统及消防设备，发生报警时立即进行核实。能正确及时地使用消防中心的各种设备，密切注视设备上所显示的各种情况，有问题马上报告部门领导。发生火警时，及时查看报警原因，并按酒店制定的报警程序及时通知有关部门，按火警火灾处理程序办理，属设备原因，应排除故障并提出改进措施。 Monitor the operation status of fire control equipment at any time. When fire occurs, all kinds of equipment can be started and used properly, so as to assist the hotel leadership to organize firefighting and rescue work. 随时监督消防设备的运转状态，发生火灾时，能正确启动和运用各种设备，沉着冷静地协助酒店领导组织灭火自救工作。 Do a good job of video monitor TV pictures, timely report suspicious situation and dispatch the nearest security personnel to handle, and make a record. 密切注视各重要通道监控电视画面，发现可疑情况及时报告，派就近的保安人员进行处理，并作好记录。 Save the video footage of the surveillance TV, if there are any foreign visitors, ask the manager in accordance with the prescribed procedure, then handle it. 保存监控电视画面的录像资料，若有外来人员查阅，必须按规定程序请示经理后办理。 In charge of monitoring equipment inspection as required. Keep the room clean, strictly prohibit irrelevant personnel and casual personnel from entering the monitoring room . 按要求做好监控设备检测工作。保持室内清洁卫生，并严禁无关人员以及闲杂人员进入监控室。 Regularly check or spot check, test various alarm probe, and make records. 定期检查或抽查、测试各种报警探头，并做好记录。 Ensure the safety of all property in the hotel, in case of theft, artificial damage or other conditions. 确保酒店所有财产的安全，以防偷窃、人为破坏等情况的发生。 Assist with initial investigation in relation to allegations of loss or damage. 协助关于物损的初步调查。 Be familiar with hotel rules and policies. 熟悉酒店规章制度。 Be familiar with all handover records, and must complete the filling, sorting and saving of all records on duty to ensure all contents are true and effective. 对部门内所有交接记录台账熟悉，并且必须完成当班时所有台账的填写登记整理保存，保证所有内容真实有效 Must obey any work related task and arrangement by the superior supervisor, and obey the arrangement of any post related to own work. 服从上级主管安排的任何与部门和酒店有关的工作，并服从安排任何与本职工作有关岗位顶岗值班。 Health and Safety 卫生安全 Be aware of Health and Safety legislation. 了解卫生安全法。 Check the fire equipment and emergency entrance of the hotel by patrolling. 通过巡逻检查酒店的消防设备和紧急出入口。 Identify, isolate and minimize workplace hazards. 识别、隔离和尽量减少工作场所的危害。 Communication交流沟通 Maintain open and frequent communication with managers and supervisors within the security department and across the hotel. 与经理和主管保持开放互通的交流。 Develop effective communication channels with colleagues from the hotel. 与酒店员工发展有效的沟通渠道。 Process and Operations操作步骤 Ensure the effective implementation of all security procedures. 确保保安部所有流程的有效执行。 Conduct regular workplace safety training sessions across all departments 定期前往各部门开展工作安全培训。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。

Business Planning and Sales & Marketing销售及市场推广 Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads. 规划销售活动，集中精力于销售，例如销售拜访、介绍酒店设施和促销活动套餐，寻找商机。 Assist DOSM/DOS in achieving monthly and year-end budget. 协助市场销售总监、销售总监达成月度及年终预算。 Assist DOSM/DOS in maximizing profits by securing business. 协助市场销售总监、销售总监确保业务提升利润。 Follow up leads assigned by DOSM/DOS. 跟进市场销售总监、销售总监分配的商业线索。 Maintain good relationship with existing accounts. 与现有的客户保持良好的合作关系。 Develop new markets/source of business. 开拓新的市场和新业务资源。 Conduct entertainment and site inspection to accounts decision makers and booking handlers. 为客户决策者或者预定安排人安排宴请和酒店参观事宜。 Sales visit to potential accounts. 商务拜访潜在客户。 Negotiate contracts with companies in designated territories. 与指定区域内的公司协商合同事宜。 Conduct Sales visit to major companies in his/her designated area according to the guidelines. 根据指示对指定区域内的主要客户进行商务拜访。 Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM/DOS in launching these promotions. 提出有关产品和市场推广产品的新建议，例如客房套餐、特别优惠，并协助市场销售总监/销售总监开展相关优惠活动。 Attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM/DOS. 参加由市场销售总监/销售总监分派的国内和海外的商务会议和展览会。 Perform any duties assigned by the Management deemed necessary. 执行管理层交付的工作任务。 Comply with rules and regulations of the Colleague Handbook. 遵守《员工手册》的各项规章制度。 Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes. 按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。 Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave. 遵循考勤制度，服从管理人员安排的合理加班和休假。 100% Complete hotel and job-related training courses. 100%完成酒店和岗位相关的培训课程。 Communications 沟通 Maintain close communication with DOSM, DOS and Sister Hotels sales persons. 与市场销售总监、销售总监以及姐妹酒店的销售人员保持良好沟通。 Maintain effective communication with the Director of Revenue Management and Operations Department Heads. 与收益管理总监和营运部门负责人保持有效的沟通。 Maintain effective communication with Hoteliers in order to understand market trend. 与其他酒店的同行业者保持有效的沟通，以便了解市场发展的趋势。 Attend weekly and monthly Sales Meeting a to report work progress and month-end result. 参加每周及月度销售会议，汇报工作进程和月终销售结果。 Human Resource Development人力资源发展 Maintain effective communication channels with all co-workers. 与所有协助的工作人员保持有效的沟通。 Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs. 与客户沟通以获取客户的评价，并确保我们提供的产品能够满足客户的需求。 Marketing Intelligence市场能力 Regular update on competitors offers and markets intelligence and shares the information with sales team. 定期更新竞争对手信息和市场情报，并与销售团队分享相关信息 Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors. 提供准确的销售数据统计和市场信息，评估，趋势，以及从客户及竞争者处得到的销售线索

Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根据工程操作标准对酒店的视听系统进行维护和保养。 Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。 Ensure good housekeeping and orderliness of all working area. 保持工作区域整齐和干净。 Assists the follow workers in carrying out repair work on equipment needed. 帮助其他员工一起进行设备维修。 Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。 Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 检查每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。 Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在视听音响设备出现异常情况时，立即汇报值班工程师。 When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。 Renders overtime or changes times schedule as the situation may require without any delay. 当工作需要时，要加班或换班。 Makes sure that all standard procedures of maintenance is adhered to. 依照标准维护保养程序进行维护。 Performs other tasks as may be assigned by the Engineering Management. 执行工程部管理层指派的其它任务。 Care of equipment 爱护设备 -Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 Training and employees activities 培训和员工活动。 -Attends scheduled trainings 参加计划好的培训。 -Participates actively in company-initiated employee activities 积极参加酒店组织的员工活动。 Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 仪容仪表和卫生。遵照酒店的制定的卫生和个人仪容仪表的标准。 Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，准时出勤。 Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循员工手册和规章制度列出的要求。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Supervision of Room Attendants. 管理客房服务员的工作。 ·Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day. 与客房部协调员沟通联络以便对任何一个客人通过总机提出的新要求作相关回应。 ·Attend to the delivery of special amenities according to the guest preference states in the profile. 通过客人历史档案，根据宾客的个人喜好在客房摆放特殊的用品。 ·Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction. 代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。 ·Maintain the cleanliness of the working stations. 保持工作间的整洁。 ·Reporting of maintenance, via the phone or on a request docket. 通过电话或者维修工程记录来报告设备保养。 ·Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies. 承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。 ·Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately. 及时向客房部协调员报告事故和损坏情况，并且确保及时填写相关记录。 ·Explain and promote hotel facilities and services whenever possible. 在需要的时候向客人解释和促销酒店的设施和服务。 ·Ensure that all colleagues comply with the grooming and uniform Standards. 确保所有同事按照仪容仪表和工作制服的相关标准工作。 ·Take personal responsibility to all the floor master keys are used under control and conduct spot check on regular basis. 承担楼层通用钥匙在可控情况下使用的责任，并且定时抽查。 ·Ensure compliance with legislated health and safety requirements within the workplace. 在工作区域内遵守相关健康和安全的工作须知。 ·Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement. 遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。 ·Actively promote a work environment, which cares for guests and colleagues alike. 关心宾客和关爱同事从而营造积极地工作环境。 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。

岗位职责： 1、开拓网络营销资源和渠道。 2、负责需求调研网络相关营销活动的策划及操作。 3、定期维护网络部关系，促销活动与酒店产品销售。 4、独立策划网络营销活动，制定网络营销规划和战略并执行。 岗位要求： 1、3年以上酒店或网络销售岗位工作经验。 2、市场销售或电子商务专业，具有酒店网络销售管理工作经验。 3、有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力。 4、精通网络市场开发、策划、推广，在网络市场上有优厚的人脉关系。 5、有独立组织项目网络营销工作的能力，兼备项目策划和市场分析能力。

岗位职责： 1、 直接对销售部经理负责，定期向市场销售总监汇报工作。 2、 与既有的客户和潜在的客户及合作伙伴保持密切的联系。 3、 高效认知和掌握销售线索。 4、 代表酒店参加国际及国内的销售活动。 5、 发挥创造力，为酒店的产品及部门做出应有的贡献。 6、 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 7、 制定每日销售拜访、电话拜访，并按时每周、每月提交计划及报告，按计划走访客户，每日登门拜访商务客户数量不少于5家（如没有外出拜访客户，在店内至少进行15个客户的电话拜访并有拜访记录），增强与客户的沟通，与客户建立长期稳定的合作关系。 8、 完成销售人员下午18:00后到大堂、西餐等营业场所的值班及收集至少4位客人的意见反馈。 9、 主动了解住店客人的意见反馈及满意度，及时跟进存在问题，并向上级和有关部门汇报。 10、 高度关注VIP订房和宴会的详细信息，及时将客户的需求和接待要点上报和知会相关部门。  ...... 任职要求：     1、有相关销售工作经验；     2、有一定的市场客源者优先考虑；     3、根据酒店销售任务计划，完成销售业绩如客房指标、会议指标和餐饮指标等；        4、负责发掘酒店潜在客户，能不断开拓酒店客源市场；     5、具有较强的市场分析能力、判断能力和抗压力能力。

【岗位职责】 1、协助厨师长负责扒房日常运营管理，确保服务流程规范执行 2、督导服务员工作标准，定期进行技能培训与考核 3、监督食材准备与出品质量，配合厨师长把控菜品标准 4、完成营业数据统计及交接班记录 【岗位要求】 1、熟悉扒房运营流程及西餐服务标准 2、较强的现场协调与团队管理能力 3、能适应早晚班及节假日工作安排 4、普通话流利，基础英语沟通能力 5、注重细节，具备客户服务意识与应变能力

【岗位职责】 1、协助厨师团队完成日常厨房准备工作，包括食材清洗、切配、分装等基础操作 2、负责厨房设备及工具的清洁、消毒与维护，确保符合卫生标准 3、按照厨师指导参与简单菜品制作，学习基础烹饪技巧 4、协助管理食材库存，做好出入库记录与食材保鲜工作 5、严格遵守食品安全规范及厨房操作流程 【岗位要求】 1、对餐饮行业有基本认知，愿意从基础岗位学习成长 2、具备基础食品安全意识，无食品行业从业禁忌 3、能适应早晚轮班工作制，节假日可排班 4、身体健康，无传染性疾病，持有效健康证 5、具备团队协作精神，能承受厨房快节奏工作压力

【岗位职责】 1、负责餐厅日常运营管理，确保服务质量符合酒店标准 2、监督和指导服务员工作，定期进行培训和考核 3、处理客人投诉及突发事件，提升客户满意度 4、协调厨房与前厅工作，优化服务流程 5、控制餐厅成本，管理物资和设备维护 6、制定排班计划，合理调配人力资源 【岗位要求】 1、具备餐饮服务相关经验，有团队管理经验者优先 2、熟悉酒店餐饮运营流程和服务标准 3、良好的沟通协调能力和客户服务意识 4、能承受工作压力，适应倒班工作制 5、具备基础英语交流能力

【岗位职责】 检查每日活动订单和工作日志对所有活动和临时更改做到了如指掌。 带领并指导团队成员对库存物品和各种设备设施进行管理级盘点。 带领并指导团队成员摆台。 配合宴会经理及副经理协调宴会活动。 检查员工到岗情况。 帮助员工不断提高和发展。 问候客人，并和客人从头至尾沟通活动细节，且适时提出合理化建议。 向工程部递交工程维修单。 工作结束后检查宴会所有区域，确保厅房和各种设备设施的正确摆放并干净整 洁。 告知所有团队成员有关活动细节。督促工作并按高标准执行 负责培训及督促所有员工参加培训活动。 能为各种活动做好台型图及设备方面的准备。 在活动开始前为宴会成员分配工作。 能够高效完成所有正当活动需求。 能够胜任所有班次及经理安排的工作。 能够处理和准备临时工申请。 负责接管在副经理或领班不在时的所有工作。 全面掌握各种类型活动的摆台方法。 填写工作日志给经理审批。记录合理化建议以备改进。 【岗位要求】 有上进心。 可以流利的用英语沟通。 可以独立的完成工作。 最少1年的宴会主管工作经验。 具有中西餐宴会服务知识。

【岗位职责】 1、执行会议、政府代表团及散客的销售及跟进接待工作。 2、组织销售代表走访客户，管理客户资料。 3、掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。 4、检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。 5、编写、修改报价信函、合同及推销文书及《备忘录》。 6、积极宣传酒店服务和设施，树立酒店形象。 7、填写《工作报表》，将工作中存在的问题反映给市场总监。 【岗位要求】 1、大专以上文化程度；1年以上同岗位工作经验。 2、行为举止端正大方，仪容仪表符合酒店行业要求。 3、应征者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、以客为尊、人际关系技巧、群策群力、组织理解力、诚信、发展人的能力、解决问题的能力、战略方向、商业头脑、时间和任务管理能力。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 3.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

岗位职责 1、协助前厅部经理管理前厅部运作，确保顾客满意，同时有效的协调及领导前台和宾客关系部每日的任务分配和运作； 2、与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序培训、督导、评估、管理前厅部所有员工； 3、关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作； 4、对前台进行日常管理，用敏锐的判断力和决断力解决客户的问题； 5、在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任； 6、为顾客提供热情周到的服务，有宾至如归感； 7、采取必要行动，及时有效的处理顾客的不满，适当的时候告知前厅部经理。回访客人，确保客人对解决方法满意； 岗位要求： 1、能有效的用英语沟通交流； 2、擅长于处理宾客关系，能快速有效的应对各种问题； 3、以较强的人际交往能力提高客人满意度； 4、优越的数据理解性，能对日常营运的数据给予合理恰当的解释；

1.  确保所有食物在准备和制作期间符合所定的标准 2.  检查每日零点的所有食物 3.  准备食物的申购单及检验货品的质量和数量。 4.  确保所有的机器设备及器具的清洁，并能正常工作 5.  协助厨师长指导和培训厨房人员的工作 6.  采用标准食谱，并确保所有工作人员正在使用 7.  履行厨师长指派的其他职务 8.  任何上级布置的合理的与工作相关的任务。 岗位要求 1. 烹饪专业毕业或具有1年以上厨房工作经验； 2. 熟悉食品卫生和安全法规

工作职责： 直接汇报上级为前厅部经理，该职位的责任和基本职能包括但不仅限于以下内容： • 始终如一地提供专业、友好和周到的服务 • 招呼宾客、登记宾客入住和为宾客结账，同时确保达到全部服务标准 • 悉心为客人提供有关酒店设施的信息，并提供相关帮助 • 为寻求接待台帮助的每位宾客提供相应服务 • 通过升档销售技巧向宾客推荐高档客房，推动利润增长 • 遵循部门政策、流程和服务标准 • 遵循所有安全政策 • 上级主管安排的其它任务 任职资格： • 英语流利（口头和书面），同时掌握其他语言者优先 • 有客户相关经验者优先 • 有 PMS 经验者优先 • 能熟练操作计算机尤其是微软应用程序者优先 • 打字速度必须达到每分钟 25 字 • 必须拥有专业的演讲技巧 • 出色的人际交往和问题处理能力 • 高度负责和可靠 • 能够在节奏快、压力大的环境下出色地完成工作 • 能够作为团队的一员协调工作 • 能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌 • 英语流利（口头和书面），同时掌握其他语言者优先

Primary Responsibilities主要职责 • Prepares the Annual Marketing Plan and Room Revenue Budgets • Participates in Trade Shows and promotional events to develop new markets by identifying prospective customers • Drives the Sales effectiveness of the hotel and Sales & Marketing Team • Participates in overseas Sales Missions in accordance with identified business needs • Controls and monitors the Sales & Marketing Budget including expenses • Provides ongoing direction and implements training programs for staff in the areas of: - Tour & Travel Section - Meetings & Groups - Catering Sales Department - Local & Worldwide Corporate Agreements - Travel Agency Contracts - Reservations Department • Attend weekly EXCOM meetings and relays relevant information to Department members • Implements advertising campaigns and participates in joint advertising with Regional Sales & Marketing Team • Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways • Responsible for gaining exposure and inclusion in companies’ worldwide programs (RFP & consortia programs) on preferred rate structure, directly and/or jointly with Regional S&M • Conducts Sales meeting with all Sales & Marketing staff personnel  • Prepares monthly and periodic reports for General Manager as directed • Issues and signs Tour & Travel / Corporate Rate contracts and Meeting GDS / RFP contract preparation / negotiation / contracting • Reviews and monitors company accounts room night production report based on account and individual sales managers’ productivity to ensure sales objectives as related to revenue monthly budgets are achieved • Monitors weekly sales activities to ensure individual sales calls objectives are achieved • Supervises monitor reservation department to ensure optimal inventory management based on yield • Monitors daily reservations pick-up patterns to maximize occupancy and revenue increase yields • Conducts weekly 3-month forecast meeting with Revenue Director/Manager • Responsible to control all key account yearly contracting processing based on rate negotiation (to support increasing rates on a year-round basis) – negotiates with decision makers/confirm with GM– based on volume (hotel’s top productive accounts) • Liaises with Front Office, Banqueting, F&B and Finance re: all Hotel Sales Activities • Liaises and directly monitors the Public Relation Department with regard to advertising, editorial and Press Releases requirements • Other duties and support in other departments when required and as assigned • 准备年度营销计划和客房收入预算。 • 参与贸易展览和促销活动，通过识别潜在客户来开发新市场。 • 推动酒店和市场销售团队的销售有效性。 • 参与海外销售拜访以便识别潜在生意机会。 • 控制和监督销售和市场预算，包括费用。 • 在以下领域为员工提供持续的指导和实施培训计划: • 旅游团队业务 • 会议和团队业务 • 宴会销售业务 • 本地和全球公司协议 • 旅行社合约 • 预订部 • 参加每周的行政管理人员会议，并向部门成员传递相关信息。 • 执行广告活动，并参与区域销售和市场团队的联合广告。 • 制作和控制所有销售资料，包括小册子、传单、海报、促销信和礼品。 • 负责在公司的全球计划(RFP & consortium Programs)中获得更多的曝光及加入优选的价格体系，直接和/或与区域S&M合作。 • 与所有市场销售人员召开销售会议。 • 根据总经理的指示准备月度和定期报告。 • 制定和签署差旅协议价合同，参加GDS/RFP合同的准备/谈判/签订。 • 根据客户和销售经理自身的生产效率，审查和监控公司的间夜产量报表，以确保达到与收入相关的销售目标。 • 监控每周的销售活动，确保销售完成个人拜访目标。 • 监督预订部门，确保基于产量为佳的库存管理。 • 监控每日预订提货模式，以较大限度地提高入住率和收益。 • 与收益总监每周进行下三个月的预测会。 • 负责控制基于价格谈判的所有大客户年度合同处理(支持全年价格的增长)-与决策者谈判/与总经理确认-基于数量(酒店高产客户)。 • 与前厅部，宴会部，餐饮部和财务部联系所有的酒店销售活动。 • 联系并直接监督公关部关于广告，社论和新闻发布的要求。 • 根据要求和分配，完成其他部门的工作和支持。 Knowledge and Experience知识和经验 • Experience in a similar role in a luxury hotel with knowledge of the China market is required • Working experience in China is an asset • Pre-opening experience is an asset • Ability to work independently • Excellent leadership, interpersonal and communication skills • Analytical, pro-active and innovative mind • Detail-oriented and highly reliable in thorough execution and follow-through • High integrity and ability to keep confidentiality • 具备豪华酒店相关工作经验，熟悉中国市场 • 有中国工作经验者优先 • 有筹备开业经验者优先 • 能够独立工作 • 优秀的领导能力、人际关系和沟通能力 • 善于分析，积极主动，具有创新思维 • 注重细节，在执行和跟进方面具有高度的可靠性 • 高度的诚信和保密能力 Your team and working environment: Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant. 洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。

Primary Responsibilities主要职责 • Consistently professional, friendly and attentive service • Leads and supervises day-to-day operations to ensure that guest concerns are addressed in accordance with service standards • And respond quickly, logging in and notifying the appropriate area • Actively participate in daily situation reports, daily warm-ups and departmental meetings • Ensure that housekeeping staff are given daily accountability for the priorities within their service areas • Follow departmental policies and procedures • Report the necessary repair items • Follow all safety and environmental hygiene policies • Other tasks assigned by the supervisor • 始终如一地提供专业、友好和周到的服务 • 领导并监管部门的日常运营，确保遵循服务标准处理宾客关注的问题 • 并迅速作出回应，登录并通知相应区域 • 积极参与每日情况汇报、每日热身活动和部门会议 • 确保每日向客房服务员交代其服务范围内的重点工作 • 遵循部门政策和流程 • 报告必要的维修项目 • 遵循所有安全和环境卫生政策 • 上级主管安排的其它任务 Knowledge and Experience知识和经验 • Has to be able to handle confidential information appropriately • Ability to handle multiple tasks simultaneously • Ability to prioritize responsibilities • Ability to resolve situations involving guest challenges • Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage • 必须能够妥善处理机密信息。 • 能够同时处理多个任务。 • 能够优先处理责任。 • 能够解决与客人有关的问题。 • 熟练使用Word，Excel，Power point和互联网。 Your team and working environment: Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant. 洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 酒店设有336间酒店客房，行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。

Primary Responsibilities主要职责 Consistently offer professional, friendly and engaging service Engage in conversation with first time visitors, showing them the lobby and offering directions as required Stand by in lobby, greeting and farewell guest, welcome and escort VIP guest to room Assign, prepare and check the room for VIP, ensure welcome amenities are delivered before guest arrival and room standards are followed   Order amenities for guests according PMS system Themed room set up for special occasion guests, prepare themed card and give away gift Customize and prepare lobby welcome drink Make departure call and pre-arrival call selectively Follow up guest experience, improve guest satisfaction Select and prepare VIP guest turn down giveaways according to guests’ profile Follow all the Guest Relation programs, including but not limited to “Long Stay Guest Program”, “Guest Recognition Program” etc Executive Lounge basic service, including Breakfast, Afternoon Tea and Happy Hour serving Assist guests regarding hotel facilities and promotions in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies  Other reasonable duties as assigned due to the department operation • 始终如一地提供专业、友好和周到的服务 • 与第一次到店的客人交谈，向他们讲解大堂，并在需要时为他们指明方向 • 在大堂欢迎或欢送宾客，引领VIP客人至房间 • 检查和准备VIP客人的房间，确保欢迎备品在客人到店前送至房间且房间符合标准 • 根据PMS系统为宾客下单欢迎备品 • 为有特殊庆祝的客人房间做主题布置，准备主题卡片及伴手礼 • 准备欢迎饮品 • 有选择性地拨打离店电话及抵店电话 • 跟进宾客体验，提高宾客满意度 • 根据VIP宾客的资料，定制并准备夜床礼物 • 跟进所有的宾客关系相关计划，包括且不限于“长住客计划”，“宾客认知计划”等 • 掌握行政酒廊基本服务，包括早餐、下午茶、欢乐时光的服务 • 帮助客人了解酒店的设施和促销活动 • 遵守部门政策、程序和服务标准 • 遵守所有安全政策 • 因部门运营需要而分配的其他工作 Knowledge and Experience知识和经验 • Previous guest service experience required • Must possess a professional presentation • Must possess outstanding guest services skills and sophisticated verbal communication skills • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times • 需要具备宾客服务的经验 • 必须具备专业的演讲展示能力 • 必须具备卓越的宾客服务技能和成熟的口头沟通技能 • 较强的人际关系和解决问题的能力 • 高度负责且可靠 • 能够在快节奏的环境中、在压力下正常工作 • 能够作为团队的一部分协调一致地工作 • 能够将注意力集中在客人需求上，始终保持冷静和礼貌 Your team and working environment: Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant. 洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 酒店设有336间酒店客房，行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。

岗位职责： 1.协助负责冷厨房日常运营管理，统筹凉菜、刺身、沙拉、冷头盘、自助餐冷档及开胃小食的出品制作、摆盘造型与口味标准化。 2.制定每日食材备货、申购计划，管控物料损耗与成本，定期盘点库存，合理利用食材，严控浪费。 3.严格落实食品安全，执行生熟分开、食材保鲜、厨具消毒等标准，符合监管及酒店卫生要求。 4.负责冷厨区域厨具、冰柜、保鲜设备的日常清洁、维护与故障报修，保持后厨环境整洁规范。 5.配合自助餐、宴会、婚宴及 VIP 接待的冷菜筹备、出品。 任职要求 1.中专及以上学历，烹饪、西餐、酒店管理相关专业优先，持有有效健康证、烹调师职业资格证。 2.具备 3 年以上星级酒店冷厨工作经验，2 年以上冷厨领班 / 主管管理经验，熟悉酒店宴会、自助餐冷厨全流程运作。 3.精通中式凉菜、刺身、沙拉、冷盘造型制作，熟练掌握冷厨各类设备操作与保养。

岗位职责： 1.审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告； 2.确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释； 3.维护足够的最新的文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问。 岗位要求: 1.大专以上学历，英语过四级； 2.万豪营业核数副经理相关经验，资深主管可考虑； 3.熟悉Opera, Peoplesoft, Infrasys等系统操作。

岗位职责: 1.全面负责行政酒廊日常运营、服务标准管控与现场管理，统筹餐茶、酒水出品及 VIP 宾客接待。 2.负责团队排班、培训、管理及绩效考核，严控物料损耗与运营成本，完成经营指标。 3.负责酒店客户满意度，妥善处理宾客诉求与投诉。 4.维护行政楼层服务品质及酒廊环境设施完好。 岗位要求: 1.大专及以上学历，2 年以上五星级酒店行政酒廊同岗经验，英语口语流利。 2.熟悉酒店服务流程，懂酒水咖啡知识，具备良好服务礼仪。 3.沟通协调能力强，良好团队管理能力。