1.与所有的酒店客人建立并保持积极的关系。 2.努力去预知客人需求以便满足并超出他们的需求。 3.在与国内外的客人交流时，努力保持酒店的正面形象。 4.坚持酒店的品牌标准。 5.保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 6.在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 7.对特殊活动和事件要有了解以便回答客人的需求。 8.了解最新的酒店知识以提供给客人最新信息。 9.执行正确的程序以提高客人的体验。 10.有礼貌，有技巧与客户进行接触。 11.根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 12.给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。

1. 向市场销售总监报告工作，服务其工作安排，尽自己所能建立酒店的良好形象. 2. 协助市场销售总监工作，监督市场传媒部的人才工作，并保证该部门工作顺利完成。 3. 在酒店管理当局商议后，代表酒店回应新闻、媒体的咨询。 4. 按照酒店销售和市场计划编订每年公关活动、目标方案等。 5. 部门负责人安排的其他工作等。

1. 确保餐厅的顺利运作，并超越客人的期望。 2. 根据标准与程序执行餐厅日常操作。 3. 作为餐厅经理不断提高、完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。 4. 部门负责人交办的其他任务。

1. 负责提供客人体验，从活动策划，到在会议期间处理客户需求，再到活动后与客户的跟进。 2. 了解部门/客户需求，竭尽全力提高客人满意度，并为酒店带来增量收入。 3. 管理和积极指导指定的会议和活动团队成员。

Responsible for the accurate dissemination of information in coordinating the activities of Floor, Front Office, other departments and guests. 负责与前厅和楼层密切联系，以确保信息的准确。同时与其它部门和客人密切联系。 Ensure efficiency in its performance by providing reliable information relayed from other department outside callers and highly responsible in doing necessary follow-up. 给其它部门的顾客提供可靠的信息，确保高效的工作，并负责落实相关事物。 To assist in administration for Housekeeping operations. 协助客房部的管理工作。 Maintain proper communication, coordination with guest, employee outside/inside department particularly Front Office and Engineering. 保持正确的沟通，协调客人、员工、部门内外以及与工程部和前厅部的关系。

提供餐饮部行政工作支持： 严格保管好所有的机密文档, 在没有得到餐饮总监的允许下不得和其他任何部门进行信息上的交流。 能自如地使用中英版本的电脑软件, 例如:Words, Excel, PowerPoint, Outlook等 能进行日常的文件翻译工作。 可以接受日常的听写, (语言)组织, 打印信件, 通信, 合同, 备忘, 日常报表等工作。 能管理好所有的邮件收发，传真和应收通信的存档。 在餐饮总监的认同下准备一切所需的书面文件。 接收好所有来电，作好留言并通知到相应的人。 随时做好迎接和处理(对内和对外)的宾客事宜。 协助餐饮总监的安排含商务约见, 日常约会以及会议的工作。 组织好会议安排, 需要参加其会议时要准备好会议章程并完成会议记录。

控制食品的存货量及何种食品需要被订购，按照标准接收易腐物品, 贯彻并执行FSQM原则及贮藏制度。通过坚持和执行各种万豪标准政策；培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务。

1. To serve food and beverage orders according to the established service sequences and procedures, in the Departmental Operations Manual 根据员工手册既定服务步骤和程序下食品饮料订单。 2. To assist in the production of beverage orders according to the established recipes and procedures in the outlet. 根据既定部门菜单和步骤服务于酒水下单的全过程 3. To provide high standard of quality and speedy service. 提供高质量高速度的服务 4. To change ashtrays on occupied guest tables. 在客人所在餐桌换烟灰缸 5. To set tables for different meal periods and reset them during high turnovers. 在客流高峰期为不同餐桌不同时段摆台 6. To send soiled and collect clean linen from laundry before and after each service. 在每次服务前后去除脏桌布从干洗房收集干净布草 7. To prepare and serve beverage orders according to the established service sequence and procedures 根据既定程序和步骤准备酒水并服务 8. To ensure that the bar counter and surrounding area is kept clean and organized at all times. 确保吧台和周遭区域保持整洁并组织管理有序 9. To prepare mis-en-place and perform side duties. 为下轮班准备餐具 10. To collect all general requisitions and food and beverage requisitions. 整理请购单，食品饮料请购单

1. Manage all issues to do with marketing in F&B department, including but not limited to: tailoring, managing and analyzing all promotions, packages, and advertising campaigns for F&B. 负责管理酒店餐饮部所有与市场营销相关的活动。包括但不仅限于餐饮部所有直销、促销和传播相关的活动的发起、管理和分析。 2. Trace F&B market trends, identify upcoming challenges and opportunities. Advise on how to market F&B outlets and how to drive departmental revenue. Attend daily morning briefing, weekly guest comments hearings, monthly revenue analysis and the annual budget review. 关注并跟进本部门的市场趋势、面临的挑战和机遇，并就如何推广餐饮设施和创造更多收入提出建议。参加每日的晨会，每周的宾客意见会议，每月的收益会议和每年的预算流程。 3. Making F&B marketing plans and budgets. Monitoring the plan implementation. 制定和实施餐饮市场的营销计划和预算。 4. Taking lead in sales practices, selling almost everything from dragon boat festival dumplings, moon cakes, Christmas Eve Party tickets, Valentine Set Dinners as well as restaurants and banquet spaces. 制定和实施餐厅和宴会的零售销售，像粽子、月饼、圣诞票、年夜饭和情人节套餐等。 5. Set up an F&B loyalty program as per corporate instructions. 根据集团标准，建立餐饮忠诚客户计划及系统。 6. Doing all the budgets, plans and reports. 制定各项预算、计划和生产效率报告。 7. Doing departmental yearly budget and fiscal plan. Monitoring budget, introducing more products and services, reducing waste and driving revenue. 制定部门年度预算与财务计划。监管预算，增销更多的产品和服务，避免浪费，提高营收。

责任概要： 履行饭店的最高卫生标准，确保向客人及员工提供的食品无菌、无化学品并且无污染，所有的工作区域符合当地政府的最低卫生要求。 能力需求： 具备处理食物和环境卫生标准的知识 具备基本卫生设备控制和使用清洁设备 理解如何使用厨房，盘碟设备 果断的决策能力 强大的解决问题的能力 与员工，客户及供应商保持良好的关系 熟知酒店厨房部门及相关部门区域的运营操作 良好的组织能力 良好的调节员工关系能力 培训员工相关工作技巧及提高卫生标准。 熟知采购，盘点，供应商及各类器皿 会英语者优先 餐饮相关背景优先 资格证书必须遵守国家和地方法规 能够使用标准应用软件和酒店操作系统

1. To provide a warm and friendly welcome to all guests. 热情友好地欢迎客人 2. To answer the telephone calls and handle enquiries. 接听电话并解答疑问 3. To take table reservations and effectively control the flow of the guests in the restaurant ensuring maximum turnover. 接受预订，采取有效地调控以确保餐厅最大客流量 4. To lead guests to the table and seat them only if the table is fully set-up. 当餐桌上的餐具完全摆好时方可带领客人入座 5. Effectively manage and use the "Table Management System" 有效使用座位管理系统 6. To assist in the operation during busy periods. 在繁忙时刻予以协助 7. To have a thorough understanding and knowledge of all food and beverage items in the menu. 全面了解菜单内容和食品知识 8. To ensure that the reception desk and surrounding area is kept clean and organized at all times. 在任何时候都保持接待台及周边地区的清洁 9. To handle guest complaints, requests and enquires on food, beverage and service. 处理客户投诉并提供餐饮的查询服务 10. To establish rapport with guests, maintaining good customer relationships. 与客人建立及维护良好的客户关系

1. Follow all Marriott policies and procedures. 执行所有万豪政策和标准。 2. Report to work on scheduled days at the scheduled time. 根据每天排班表的时间上班。 3. Report to work in uniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 4. Work as a TEAM. 团队合作。 5. Follow all safety policies to ensure a safe work area. 遵守安全政策确保一个安全的工作环境。 6. Honour all reasonable work-related requests made by a Manager or Supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. 执行一些在你工作范围以外的由经理主管提出的任何合理与工作有关的要求，通过整个酒店的服务来使客人满意。 7. Check out with your supervisor before leaving your station or the floor for any reason. 不管任何原因离开你的工作区域，都要向你的主管汇报。 8. Adhere to all hotel policies and procedures. 自愿遵守酒店所有政策和程序。

Serving guests at front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality and adhering to guidelines and procedures. 依据万豪殷勤待客的服务标准和工作指导在前台向客人提供最高水准的，高效的，礼貌的，专业的服务。

To provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Marriott Standards and Policies and Wenzhou Marriott standards of excellence; training and guidance of trainees and attendants 通过坚持和执行各种万豪标准政策和温州万豪酒店的各项政策; 培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务

To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction. 竭尽所能地向客人提供优质的服务，使客人满意。 To adhere to the three steps of service to all our guests: 坚持为顾客服务的三个步骤： 1. Warm and sincere greeting. Use the guest name, if and when possible. 真诚热情的问候，尽可能使用顾客的名字。 2. Anticipation and compliance with guest needs. 预计并满足顾客的需要。 3. Fond farewell. Give them a warm good-bye and use their name, if and when possible 礼貌地道别，尽可能使用顾客的名字和他们说再见。 To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins. 负责餐厅每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。

Responsible for all guests to provide baggage delivery, storage and other professional concierge service. 负责为所有客人提供行李递送、物品寄存等专业的礼宾服务。

To ensure the cleanliness of public areas, guest rooms, and ensure maximum guest satisfaction, adhering to the standardrequired by our hotel.确保所有公共区域、客房按酒店标准清洁，同时保证客人最大程度的满意。Supervise Guest Service Assistants and inspect guest rooms and surround service areas. Pay attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.管理客房服务员并检查客房及服务区域周边的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。

1、为清扫员分配任务。2、按顺序巡视整个公共区域3、按工作需求安排员工上班4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器5、要及时汇报地毯和家具的损坏，以便急修及降低损失6、处理所有清洁方面紧急事件7、跟踪急修事宜，确保维修已经完成8、检查确保机器的被清洁、正常工作及妥善存放9、检查所有洗手间，始终处于高卫生标准10、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理11、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务12、在有VIP客人时安排充分的洗手间服务员13、检查楼梯确保卫生及清洁14、每日与客房部经理会面交流15、及时向保卫部报告可疑人物16、确保个人仪表、仪容符合酒店酒店要求17、完成主管分配的其它工作

To control level of stock of food in house and what need to be ordered, receive perishable items according to standards, apply and follow FSQM and storage system as per guidelines. To provide consistent quality of food and services to internal and external customers, by adhering to and enforcing all Marriott Standards and Policies; training and guidance of trainees and attendants. 控制食品的存货量及何种食品需要被订购，按照标准接收易腐物品, 贯彻并执行FSQM原则及贮藏制度。通过坚持和执行各种万豪标准各项政策；培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务。

Be responsible for operation of the Housekeeping Department on a day to day basis. 负责客房部楼层的每日运作。 Working with the Executive Housekeeper to be proficient in the administrative operation of applicable departments of responsibility and for other special projects as may be requested. 协助客房部行政管家管辖所属区域，执行其它要求的特殊工作。 Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance program for such machines, be responsible for training all associates on proper usage and handling of cleaning equipment and chemicals. 熟悉客房部的清洁工具并制定机器保养计划，负责培训员工正确使用机器和清洁剂。 Make general cleaning programs for guest rooms and respected public areas. 对酒店客房及楼层公共区域制定大清洁计划。 Working with Engineering conduct Preventive maintenance program to guest room also public area. 同工程部合作对客房及公共区域开展预防性维护。

作为防损部的高级组成部分，防损部负责保护员工和客人的生命财产安全。要确保自己工作区域内的安全。对附近的进出口和区域进行观察监视，发现可疑情况要立即报告。确保酒店设备的正常运转，发现任何故障、损坏或不安全的情况要立即上报。在紧急情况发生时，高级防损员要服从值班主管的指示，履行自己的职责

控制食品的存货量及何种食品需要被订购，按照标准接收易腐物品, 贯彻并执行FSQM原则及贮藏制度。通过坚持和执行各种万豪标准各项政策；培训和指导其部门其他员工和实习生，为所有顾客提供始终如一的，高质量保证的食品和服务。

岗位职责： 1. Assists in producing the Annual Revenue Plan 协助制定年度收入计划。 2. Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。 3. Refers sales leads to appropriate personnel within the Marriott Hotels Group 将销售线索提供给其它Marriott酒店适合的人员。 4. Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 5. Services existing business through management of account bases 通过客户管理，向现有的客户提供服务。 6. Sell all facets of the hotel 销售酒店的所有设施。 7. Manage the corporate head office and the preferred hotel history for that company。 管理公司总部档案和了解公司优先使用的酒店记录。 8. Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 9. Provides direction on, and conducts market research and analysis 提供方向进行市场调研和分析。 10. Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 能力需求： • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力 • Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训的能力 • Proficient in the use of Microsoft Office. 精通办公软件 • Good writing skills. 良好的写作技能 • University graduate, excellent command of written and spoken in English and Chinese language. 大学专科，良好的中英文读写能力 • Minimum 2 years’ experience in similar capacity with international chain hotels 具有至少两年在国际连锁酒店的相关经验

岗位职责： 1. Function as primary support to the AHRM including activities in employment, benefits, payroll, and associates relations. 在员工活动、福利、工资、员工关系等方面支持助理人力资源经理。 2. To check Annual Leave for all associates and make a record of Annual Leave for all associates, and maintain the summary of it so as to provide the information to AHRM monthly or anytime needed. 检查及更新记录所有员工年假情况，每月或随时提供年假记录给助理人力资源经理。 3. To check all the compensation leave and update the situation based on the Leave Application, and make a summary for all the Compensation Leave for all associates in the hotel so that information can be provided any time. 检查及更新所有员工的假期积累及补休情况，以便随时提供假期补休信息。 4. To administer PAF for personnel movement eg. New hires, resignation, promotion, transfer, dismissal, etc. 跟进人事变动表的进度，如新聘员工、员工离职、升职、内部调职及开除等。 5. To administer the Human Resources System with all the data base management and coordinate with Finance Department on the payroll-related matters. 管理人力资源系统数据库，与财务部协调工资事宜。 能力需求： 1. 1-2 years Human Resources experience, preferably in hotel industry. 1-2年人力资源工作经验，有酒店工作经历优先。 2. Good knowledge and understanding of labor law and other related laws. 熟悉劳动法及劳动雇佣其他相关法律。 3. Outgoing and pleasant character with good inter-personal communication skills. 性格外向容易相处，良好的沟通技巧。 4. Able to operate computer software program. 能够操作办公室软件。 5. Mandarin as mother tongue. 母语水平中文。 6. Good command of spoken and written English 良好的英语口语和写作能力。