岗位职责 1.提供彬彬有礼的专业餐饮服务。 2.向客人问候并安排为其安排座位。 3.熟悉餐饮知识和餐厅菜单。 4.为客人提高质量的服务。 5.主要负责泰餐厅日常工作。 岗位要求 1.为人正直，有责任心。 2.身体健康，能吃苦耐劳。 3.有3年相关工作经验.

岗位职责 1. 协助上级主管管理厨房团队，建议安排合适的工作岗位，负责对属下进行考核评估。 2. 负责制订西餐菜单，对菜点质量进行现场指导把关，重大任务亲自操作以确保质量。 3. 根据菜单，制定菜点的规格标准；检查库存食品的质量和数量，合理安排使用食品原料，审签原料订购和领用单，把好成本控制关。 4. 负责指导西餐厨房领班工作，搞好班组间的协调工作，及时解决工作中出现的问题。 5. 负责对西厨房各点所有设备、器具的正确使用情况进行检查与指导，审批设备检修报告单。 岗位要求 1.中专以上学历，有同岗位工作经验1年以上。 2.热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

1.为客人和员工高效率的提供食品，并做到物美价廉； 2.保证厨房区域包括仓库、冷房、冷冻室、干库干净、整洁； 3.在厨房运作方面支持厨师长工作，保证提供高效率的服务； 4.当接到指示时，所有区域都要进行食物的准备工作； 5.保证安全、正确的使用设备、工具和机器； 6.协助厨房主管组织和计划所分配的区域。

【岗位职责】 1. 制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2. 掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3. 推行节能运行计划的实施和运行维修费用预算的控制。 4. 协助分析工程项目报价单，亲临现场检查施工与工程进度。 5. 协助工程部经理做好消防，安全工作。 6. 协助建立完整的设备技术档案和维修档案。 【岗位要求】 1. 1年以上同岗位工作经验。 2. 必须掌握机电工程设备的基础知识。 3. 能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4. 有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5. 身体健康，精力充沛。

【岗位职责】 1. 掌握所负责楼层的住客状况，提供对客服务 2. 管理好楼层定额物品，严格控制客用品消耗，做好废品回收 3. 负责对结帐房间的查房工作 4. 负责查收宾客洗衣、酒水的送回和补充工作 5. 负责楼层公共区域卫生的清洁工作和部分房间的清洁工作 6. 负责杯具的清洁与消毒工作 7. 负责脏布草的收集、更换与新布草的折叠、摆放工作 8. 完成易耗品的每期盘点工作 【岗位要求】 1. 善于领会宾客心理，掌握楼层服务操作规程、安全保卫工作常识及各类清洁用具的性能、特点、使用方法和维修保养知识 2. 品行端正，熟练掌握打扫房间程序

【岗位职责】 1. 掌握所辖客房的状况,每日完成预抵客房的查房工作 2. 留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告 3. 检查客房部的设施和管理，抽查本部门员工工作质量及工作效率 【岗位要求】 1. 有一定的组织能力及协调能力。 2. 从事楼层主管工作1年及以上。 3. 熟悉客房管理专业知识、熟练运用电脑。

【岗位职责】 1. 负责遵守酒店政策与服务程序，正确完成客人离店手续。 2. 上岗前应查阅当日抵店宾客信息，包括贵宾、团队预订及其他特殊需求，并及时将相关信息通报客房部与客房送餐部，确保服务衔接顺畅。 3. 应及时、准确地记录并妥善处理宾客投诉，最大限度减少宾客因不满而离店的情况。必要时应寻求宾客服务经理或前厅部经理的协助。 4. 负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5. 与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。 【岗位要求】 1. 中专以上学历，有同岗位工作经验1年或前台工作经验2年以上。 2. 有良好的团队领导精神及执行力。工作认真负责，作风正派。 3. 掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理投诉。 4. 身体健康，品貌端正，气质高雅。

【岗位职责】 1. 查看交班记录，了解上一班的移交事项，并负责处理。 2. 熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动。 3. 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 4. 负责为下榻酒店的宾客办理入住登记手续。 5. 熟练掌握店内信息，提供准确的问讯服务。 6. 负责客房房卡的管理和发放工作并严格遵守验证制度。 【岗位要求】 1. 中专以上文化程度，流利的普通话。 2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3. 通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1. 随时关注区域内客人动态，尤其是嬉戏的儿童及老人 2. 使用望远镜观察远距离区域的客人动态 3. 发现危险及潜在危险状况及时吹哨提示并劝阻客人。 4. 在当班期间，关注并看护在泳池及海边游泳区的客人，并做出判断客人是否溺水。 5. 客人溺水时，根据标准操作程序，正确进行救生行为。 【职位要求 】 1. 有救生员证 2. 安全意识强，服务意识强 3. 擅长游泳，会急救操作

岗位职责 1.收集对客服务过程中所产生的问题信息。 2.在当班期间负责整个酒店的正常运作。 3.负责处理宾客的问题和投诉。 4.负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.中专以上学历，有同岗位工作经验2年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

岗位职责 1.监督各领班对各组的管理，协助经理做好日常管理工作和服务工作。 2.做好餐厅经理的助手提高的经济效益和形象，并完成相应的负责工作。 3.对于重要客人给予关注并为其服务，了解估清菜品及推销菜品，介绍菜单内容及特色菜的特点并回答客人巡问。 4.处理客人投诉，并做好相应的记录，吸取客人的意见。 5.定期对领班，服务员进行绩效评估，向餐厅经理提出奖励建议，并组织实施培训工作。 岗位要求 1.中专及以上学历，有同岗位工作经验1年以上。 2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

岗位职责：  1、负责董事长私人会所的日常管理统筹工作，包括来客接待、餐饮安排、物品采购及管理，人员管理及安排等；  2、负责私人会所各类物资的采购对接工作，定期对会所库存物资进行盘点清查，及时补充紧缺物资，处理过期、破损物资，避免资源浪费；  3、负责私人会所日常运营，完成营收指标。  岗位要求：  1、年龄30周岁以内，形象气质佳； 2、有同岗位工作经验3-5年以上，或星级酒店相关工作经验； 3、该岗位工作地点在杭州市钱江世纪城。

【岗位职责】 1、负责酒店日常运营所需的物资、设备及服务的采购工作，包括但不限于食品原料、客房用品、办公用品等； 2、制定并执行采购计划，确保采购流程符合公司政策和行业标准； 3、进行市场调研，筛选优质供应商，建立并维护长期稳定的合作关系； 4、负责采购合同的谈判、签订及执行，确保采购成本控制在预算范围内； 5、监督采购物资的质量、数量及交货时间，协调解决采购过程中的问题； 6、定期分析采购数据，优化采购策略，降低采购成本； 7、配合财务部门完成采购款项的核对与支付工作； 8、完成上级交办的其他采购相关任务。 【岗位要求】 1、熟悉采购流程及供应链管理，具备一定的市场分析能力； 2、工作细致认真，责任心强，具备较强的抗压能力； 3、有五星级酒店行业采购经验； 4、本岗位长期工作地点为杭州市钱江世纪城附近，能接受长期出差者优先。

1. Creation and execution of design concepts for the hotel’s promotional materials, collaterals, theme decor and other items based on specifications given on assigned subject. 创造，执行酒店促销材料，周边产品，主题装饰和其他基于分配任务规范的项目的设计理念。 2. Converts designs into camera-ready artwork (ready for printing or production) – manually or using desktop publishing system. 使用可用于印刷制作的照片进行各类设计，熟练运用台式印刷系统。 3. Design and production of signage, banquet posters, banners, backdrops, décor. 设计和生产标志，宴会海报，横幅，背景板和装饰。 4. Ensures that identity guidelines are followed on creative materials (i.e. hotel brand, color,specifications). 确保所有酒店的设计作品如酒店品牌，颜色，规范和集团要求保持一致。 5. Ensures jobs are scheduled properly and time management is exercised for art section to meet set deadlines for design and art works. 确保工作时间安排合理，在截止日期前完成工作。 6. Organizes creative library (designs, graphics, photographs, books, reference materials, color guides) for easy reference. 创建设计，摄影，书籍，参考资料，标准色的资料库以方便参考。 7. Ensures that Desktop Publishing System is regularly serviced and maintained. 确保台式印刷系统的正常运行和保养。 8. Plans out purchase of art supplies, paper stock and monitors proper usage. 策划美术用品的采购、纸张的存货情况及监督纸张的使用。 9. Replenishment of required art supplies, paper stock. 对美术用品和纸张的适当补给。 10. Maintenance of art work and design filing system. 书刊图片的维护及文件系统的设计。 11. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 12. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

1. Participate in the development and execution of the hotel marketing plan. 参与制定并执行酒店的市场推广计划。 2. Identify sources of individual business and group business for the hotel and establish solicitation programs to maximize revenue. 确定酒店散客和团队生意信息来源，制定获取生意的行动计划，争取最大化的收益。 3. Maintain accurate forecasting for all group/FIT segments and identify valley periods for sales emphasis. 保持团队/散客生意的准确预测，确定销售的重点以及需要生意的时期。 4. Help identify sources of individual business and allocate the resources to develop relationships with them. 确定散客生意来源并分派相应的销售人员与之发展关系。 5. To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date. 监督和督导最新的客户信息的编辑，确保信息是最新的。 6. Director and administer the sales program of the hotel: 酒店销售计划的指导者和管理者。 7. Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers. 制定销售计划并指导销售力量达到团队和散客的房间夜目标，并发展持续的客户关系。 8. Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals. 监督销售产量并调整销售活动，客户覆盖和销售的重点以便达到预计的目标。 9. Establish travel schedules and monitor travel expenses to optimize sale productivity. 制定出差计划并监督控制差旅费用。 10. Develop active communication and close rapport with Convention & Incentive Bureau, National Tourist Offices, Airlines, Global Sales Offices and other sources of sales information and support. 与会展机构，国家旅游局，航空公司，全球销售办公室和其他销售信息的渠道保持积极的沟通，发展密切合作关系。 11. Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Sister Hotels. 制定境外销售的计划和目标，为姐妹酒店提供高质量的销售线索。 12. Develop annual sales department budget and execute the sales programs and activities within it. 制定部门年度预算并在预算范围内实施销售计划。 13. Take full responsibility for representing and managing the account management system. 全权负责代表和管理客户管理系统。 14. Lead and develop sales personnel: 引导和帮助销售人员的发展。 15. Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within group. 招聘，选拔，培训和鼓励销售人员使之意识到自身的潜力在集团内获得更大的发展。 16. Assure understanding of Position Description, goals, and Standards of Performance for Sales Department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling. 确保了解销售部每个员工的工作职责， 目标和行为准则，进行每半年一次的评估和持续的督导和咨询。 17. Establish personal sales goals, and be responsible for a representative selection of key accounts. 制定个人销售目标，并负责为重点客户指派销售代表。 18. In conjunction with the DOM and other department heads, maximize room’s inventory and catering space, identify opportunities for focused sales programs. 与市场销售总监及其他部门经理一起协调一致使客房和宴会场地的收益最大化，确定销售的最佳时机。 19. Coordinate group room forecasts and prospects with the events management and reservations department so as to help hotel achieve maximum capacity room use. 与宴会销售部门和预订部协调房间预测和前景使酒店的客房达到最大的使用率。 20. Assess margin contribution of group business to maximize contribution form available public space. 评估团队生意的利润使有效空间的利益最大化。 21. Develop and maintain effective communication channels: 发展和保持有效地沟通渠道。 22. Maintain close, frequent, open communication with the Director of Marketing and other Marketing department heads. 和市场销售总监及其他部门经理保持密切的沟通与联络。 23. Maintain supportive, timely communications with Global Sales Offices and other sister Hotels. 与GSO以及其他姐妹酒店相互支持，保持及时的沟通。 24. Coordinate communication between Sales Department and operating departments of the hotel. To update operating departments of the hotel to ensure awareness of bookings and sales programs. 在销售部和营运部门之间进行沟通与协调。保证营运部门获得预定和销售机会的最新信息。 25. Maintain timely and responsive communication with accounts and prospects. 及时的回应客人，与客户保持有效的沟通。 26. Conduct regular sales meeting to keep track of sales staff status and business follow-up. 定期召开销售会议来了解销售人员工作状态和生意跟进情况。 27. Perform any other duties related to Sales & Marketing department. 履行与市场销售部相关的任何其他职责。

1. To develop and foster a positive image and relationship between the hotel and the public, i.e. vendors, suppliers, guests, clients and the community. Will function under the preview of Area Director of Sales & Marketing 树立饭店良好形象并与公众（卖主、供应商、客户及社会）建立良好的关系 2. Director of Marketing & Communication performs her duties within the framework defined by the Banyan Tree Group, hotel norms and by internal rules and regulations as specified by Director of Sales & Marketing 遵循集团和下属酒店所列的各项规定及本酒店的规章制度，在市场销售总监具体指导下，履行自己的职责 3. Draws up the Public Relation action, advertising and media plan on an annual basis for the hotel 每年为饭店制定公关及媒体宣传计划 4. Organize regular visits by professional persons from the media and members of the trade to the hotel 定期组织新闻界和商界人士参观饭店 5. Ensures that stationary and printed items are standardized and conforms to the Banyan Tree standards 确保所有文具和印刷品完全符合集团标准 6. Ensure optimum publicity is created for all major hotel happening 饭店的每次宣传都有助于为饭店建立良好的声望 7. Supervise taking of photographs and prepare news release of events undertaken by the hotel 管理有关为饭店拍照撰写的新闻事宜 8. Organizes both internal and external PR and digital Marketing activities. e.g. inter-departmental or in-house activities 组织店内外公关活动及渠道市场推广活动。 9. Maintains contact with professional people, members of the press/media both local and international and any other persons who are clients or potential clients of the hotel 与国内外新闻界人士以及饭店其他有潜力客户保持联系 10. Maintains contact, coordinates with all other departments of the hotel, and may have contact with other Marketing Managers at a regional level. Ensures the smooth operation of the PR and Marketing head office. 保持与饭店其他部门的联系与合作，同时与本地区其他市场经理保持联系。还要确保本部门运作正常 11. Special projects / ad-hoc assignments as and well assigned. 特别项目/广告安排。 12. Prepares monitors and controls the Media annual budget and ensure every PR and marketing activity has the max effect. 掌握和控制酒店公关年度预算并确保每个酒店公关及市场活动能够发挥最大效用。 13. Maintains the utmost confidentiality and discretion when handing business affairs. 在处理业务时最大限度的保守机密并小心谨慎。 14. Monitors awareness of competitor activities and use information when developing strategies 充分了解竞争对手的情况，根据市场需要不断革新公关策略 15. Storing and keeping all confidential information. 保存和保守所有机密信息。 16. Observe the Labor Law. 遵守劳动法有关规定。

1. Sales Management 销售管理: - Implement all sales action plans relate to his/her zoning areas as outlined 拟定相关销售计划 - Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas. 拟定销售总监审核的主要市场电话销售计划， 致电潜在客户并有针对性的进行销售 - Provide information on changing market conditions, including trends in the competition, as a result of direct mail. Arrange an accompany clients on fam/site inspection tour. 以直接邮件的方式提供市场变动的相关信息， 包括竞争对手的趋势等。安排和陪同客户进行酒店的免费参观住宿等行程 2. Sales Targets: To achieve sales objective and goal to generate maximum high yield in accordance with the specific sales action plan. 销售目标： 达到销售目标并保证与销售计划保持一致的高产量 3. Sales Coverage: Corporate Segment, Government and Embassy 销售范围： 公司合作，政府接待和大使馆 - Cover market segments as directed and assigned by DOS 覆盖销售总监直接划分的市场 4. Sales Promotion 销售促销 - Promote and distribute promotions to targeted accounts 促销给予目标客户的相关促销计划 5. Travel Agents/Airlines 旅行社/航空公司 - Ensure good relationship for sales activities, promotions, fam trips 与团队活动，促销，参观团等保持良好的合作关系 6. Reports & Returns 报告与反馈 - Provide Feedback to DOS on changing market conditions, including trends in the competition, as a result in general market idea 将对市场相关信息的变化，竞争对手的趋势和对市场的大致观点提供给销售总监作为回馈意见 7. Customer Relation: Maintain good contact with existing customers. 客户关系：与所有客户保持良好的合作关系 8. Training培训: - Attend all training sessions and courses, briefing an meetings as require. 参加所有季节性的培训和课程，在有需要的情况下进行开会讲解 - Put into practice all training received relating to job knowledge and skills and the hotel’s culture 把酒店文化和相关知识技能与相关培训联系起来 9. Competitors’ Activities竞争对手动向: - Keep up with what competitors are doing in the marketplace, ensure our competitiveness at all time. 保持对竞争对手市场动向得敏感度 10. General Sales Agents旅行社: - Maintain a strong working relation and make use of their expertise to maximize sales force and sales coverage in their responsible markets 与旅行社保持最紧密的工作关系并确保将销售工作深入到客户的相关市场 11. Observe the Labor Law. 遵守劳动法有关规定。

1. Sales Management 销售管理: - Implement all sales action plans relate to his/her zoning areas as outlined 拟定相关销售计划 - Plan sales call activities under the direct approval of DOS to major marketing areas, calling on existing and potential accounts within their specific areas. 拟定销售总监审核的主要市场电话销售计划， 致电潜在客户并有针对性的进行销售 - Provide information on changing market conditions, including trends in the competition, as a result of direct mail. Arrange an accompany clients on fam/site inspection tour. 以直接邮件的方式提供市场变动的相关信息， 包括竞争对手的趋势等。安排和陪同客户进行酒店的免费参观住宿等行程 2. Sales Targets: To achieve sales objective and goal to generate maximum high yield in accordance with the specific sales action plan. 销售目标： 达到销售目标并保证与销售计划保持一致的高产量 3. Sales Coverage: Corporate Segment, Government and Third Party 销售范围： 公司合作，政府接待和第三方公司 - Cover market segments as directed and assigned by DOS 覆盖销售总监直接划分的市场 4. Sales Promotion销售促销 - Promote and distribute promotions to targeted accounts 促销给予目标客户的相关促销计划 5. Travel Agents/Airlines旅行社/航空公司 - Ensure good relationship for sales activities, promotions, fam trips 与团队活动，促销，参观团等保持良好的合作关系 6. Reports & Returns 报告与反馈 - Provide Feedback to DOS on changing market conditions, including trends in the competition, as a result in general market idea 将对市场相关信息的变化，竞争对手的趋势和对市场的大致观点提供给销售总监作为回馈意见 7. Customer Relation: Maintain good contact with existing customers. 客户关系：与所有客户保持良好的合作关系 8. Training培训: - Attend all training sessions and courses, briefing an meetings as require. 参加所有季节性的培训和课程，在有需要的情况下进行开会讲解 - Put into practice all training received relating to job knowledge and skills and the hotel’s culture 把酒店文化和相关知识技能与相关培训联系起来 9. Competitors’ Activities竞争对手动向: - Keep up with what competitors are doing in the marketplace, ensure our competitiveness at all time. 保持对竞争对手市场动向得敏感度 10. General Sales Agents旅行社: - Maintain a strong working relation and make use of their expertise to maximize sales force and sales coverage in their responsible markets 与旅行社保持最紧密的工作关系并确保将销售工作深入到客户的相关市场 11. Observe the Labor Law.遵守劳动法有关规定。

1. Familiar with all hotel systems and equipment operation style. Monitoring consumption of water, electricity and gas, record and report the consumption. 了解酒店各系统的设备运行方式，并加以熟悉。监督水、电、气等的消耗记录报告。 2. Carry out annual room preventive inspection and maintenance, arrange the working hours effective. 对普通客房进行预防性年度检查及维修，安排好工作时间。 3. Supervise and inspect all fire and engineering safety facilities / equipment in order to ensure the effective operation of all. 监督检查所有的消防及工程安全设施/设备以确保一切有效运行。 4. To ensure all maintenance needs can meet in an acceptable time and do shift work well. 确保所有维修需求能在可接受的时间内完成，并做好交接班的工作。 5. To keep the workplace and equipment room clean. 保持工作场所及器材室干净整洁。 6. Carry out preventive maintenance and control procedures reasonably. 合理地进行预防性维护程序及控制程序。 7. Contact with the property contractor in time to ensure achieve quality standards and get technical support. 及时与物业承包商联络，确保达到合适的质量标准与技术支持。 8. Maintain engineering tools and equipment to ensure it can operation in good condition. 对工程工具及设备仪器进行维修保养确保其能正常使用。 9. Ensure enough stock material at workplace for maintenance. 确保工作间有足够的材料库存保证维修的用量。

1. Conducts routine property inspections as directed to determine maintenance requirements or upgrades and improvements to the property and its assets. 进行设备设施的日常检查, 决定对资产的维修需求升级和提高。 2. Responsible for ensuring that all rules and regulations regarding safe working practices are complied with 负责确保安全操作的规章制度落到实处。 3. Handles specific job requests as directed in an efficient and timely manner 用有效和及时的方式, 有引导地处理具体的工作要求。 4. Participates in preventative maintenance programmes as directed 有引导地参与预防性维护程序。 5. Assigns specific tasks and job requests to subordinate staff and supervises their day to day activity 委派具体的任务和工作要求给下属员工, 并监督他们每天的行动。 6. Co-ordinates with Department Heads regarding specific maintenance activities 和部门领导协调关于具体的维修事宜。 7. Reports any abnormal or extraordinary incidents to the Asst. Chief Engineer and Chief Engineer for his action and follow up. 向副总工程师、总工程师汇报异常的或特别的事件, 以便其行动和跟进。 8. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. 协助有效的维修管理, 准时准备并递交报告。 9. Ensures that the plant room, work shop and related areas, and tools and equipment are kept in a clean and tidy manner. 确保设备房, 工作间及相关区域, 工具和设备保持清洁整齐。 10. Liases with the Asst. Chief Engineer and Chief Engineer to order specific spare parts or equipment necessary to execute effective maintenance. 和副总工程师、总工程师联系定购具体备件或设备必需品, 以执行有效的维修。 11. Co-ordinates with fellow assistant chief engineer regarding engineering work in progress 和副总工程师协调关于工程进展。 12. Coaches, disciplines and develops subordinate employees. 训练, 培训并发展下属员工。 13. Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by. 坚持遵守规章制度及员工手册上的规定。 14. Observe the Labor Law. 遵守劳动法有关规定。

1. Assist in monitoring/tracking employee relations issues including resolution and follow-up. 协助监督或跟进员工事务，解决问题并跟进。 2. Assist and support management and the leadership team with handling and resolving Human Resources issues. 协助支持管理层处理和解决与人力资源相关的事务。 3. Develop and maintain positive and productive working relationships with other employees and departments. 与其它员工和部门建立和保持积极和高效的工作关系。 4. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. 监督所有招聘和聘用程序符合当地和公司政策和标准。 5. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 有技巧的、尊重的、委婉的和保密的方式处理与员工或客人相关的敏感事件。 6. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. 回复员工和管理层关于公司和人力资源相关的项目、政策、指南等的提问、要求和担忧。 7. To maintain all records for the purpose of legal and governmental purposes 保证各种记录符合法律及政府的规定。 8. To administer the performance review system according to the annual schedule 根据年度记录执行绩效评估系统。 9. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. 向员工宣传关于雇佣关系、员工活动、人事政策和程序。 10. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 协助管理层聘用、培训、排班、评估、咨询、处理违纪、激励和指导员工。 11. Ensures background checks of managers is completed in accordance with Group Standard Operating Procedures. 按照集团标准完成经理级员工的背景调查。 12. Complete relevant the monthly group and departmental reports. 制作集团报表和部门各项月度报表。 13. Research and undertake regular local salary review / surveys such as Associate Benefits Survey etc. 调查及负责定期的当地市场薪酬调查及回顾，如员工福利调查等。 14. Provide the logistical support like staff dormitory, staff canteen, Locker and transportations and so on. 提供如员工宿舍、员工食堂、员工更衣室及交通等后勤保障。 15. To maintain all records for the purpose of legal and governmental purposes. 保证各种记录符合法律及政府的规定。 16. Observe the Labor Law. 遵守劳动法有关规定。

1. To examine the vouchers for rebates/allowance, Paid Outs, and corrections, adjustments, transfers, and ensure the vouchers are approved by the authorized person. 检查减免单/折让、垫付、以及更正、调整、抛帐的凭单，并确保所有凭单有授权人士批准。 2. To prepare the Corporate Daily Report and Daily F&B Statistics Report. 编制集团日报和餐饮数据日报。 3. To ensure that all revenue transactions incurred during the day have been properly allocated to the correct general ledger accounts. 确保当天发生的所有收入交易已经妥善、正确地归类到各挂账账户。 4. To verify all departmental sales records and cash register totals that no check and vouchers are missing. 核对所有部门销售记录和收款机总额，确认无账单和凭证缺失。 5. To check the dummy folio in PX and PM rooms and follow up with concerned parties, i.e. Front Office, Accounts Receivable, Reservations, and S&M, etc. 检查临时挂账账户，并同相关人员如前厅部、应收、预定部、销售部等跟进。 6. To audit F&B and banquet bills and identify the reasons for opened checks and voided F&B bills. 审核餐饮和宴会账单，指出空白支票和作废餐饮账单的原因。 7. To prepare the Daily Sales Report for cashier’s receipts and determine cash over/shortage on the summary and investigate any significant discrepancy. 根据收银员联编制每日销售报告，在汇总基础上确定现金长短款，并调查显著的差异。 8. To verify the Daily Room Revenue report with Housekeeping Status Report and investigate the reasons for variance. 核对每日客房收入报告与房态报告，如有差异，调查差异原因。 9. To check the Daily Rate Variance Report and identify the reasons for rate variance. 检查每日房价差异报告，指出房价差异原因。 10. To check Spa and Gallery bills and invoice serial number and prepare daily summary report. 检查水疗和精品店账单和发票的顺序号，并编制每日汇总报告。 11. To monitor the fluctuation of exchange rate on a daily basis and advise FC accordingly. 每日监督汇率变化，并相应提请财务总监注意。 12. To report on noted violation of internal control procedures. 汇报重大的对内部管控程序的违反情况。 13. To calculate travel agency commissions and present to payable clerk for checks preparations. 计算旅行社佣金，送至应付会计准备支票。 14. To prepare the Daily Income Journal Entry and post to system on a daily basis. 编制收入日记账分录，并每天录入系统。 15. To conduct cash testing on a random basis as requested by FC. 按财务总监要求，随机进行现金测试。 16. To assist Financial Controller with other job-related matters 协助财务总监办理与工作相关的其他事宜。 17. To coach, counsel, discipline, and develop subordinates. 对下级员工做出指导、给出建议，进行管理并开发其潜力。

1. Audit and process all invoices. Ensure supplier payments are attached with Purchase Orders, Receiving Records and/or other supporting documents as appropriate. 审核及处理所有的发票并保证所有付款申请附有采购订单，收货记录或者其他适用的支持文件。 2. Check all expenses reports, bank payment requests, cash payment requests or auto-payments to ensure that supporting documents are sufficiently. 检查所有费用报销、银行付款申请、现金支付申请或自动付款申请，保证所有原始凭证的完整性。 3. Follow all Standards of Operations, Local Standards of Operations and property accounting guidelines, assist Chief Accountant formulate the payment procedures. 遵循集团所有操作标准，本地操作标准和财务会计准则，协助总会计师制订相关的应付款的支付程序。 4. Route all bank and cash payment applications to Director of Finance and General Manager for approval. 所有银行和现金付款申请应提交财务总监和总经理批准。 5. Prepare checks, remittance application or E-bank for approved Payment Requests. 为已经批准的付款申请准备相应的支票、汇款单或录入网上银行。 6. Maintain and file all invoices and supporting documents with all paid stamped “PAID”. 维护并存档所有的付款申请及附件，且所有已付的付款申请要盖“已付”章。 7. Maintain a check log of all printed checks and all voided checks. Voided checks must be signed off by the Director of Finance and with a “VOID” stamped. 维护所有已打印出的支票和所有作废的支票并建立记录。作废的支票必须由财务总监签字并盖有“作废”章。 8. Check payment of vendor statements and answer inquiries to payment from vendor. 核对供应商对账单及解答供应商付款咨询。 9. Proficient use with the PeopleSoft Accounts Payable System. 熟练使用财务应付系统。 10. Post all invoices and payment data into the PeopleSoft System. 登记所有付款申请数据到酒店财务系统中。 11. Balance the accounts payable ledger and reconcile with the general ledger closing balance periodically at month-end. 在月底对平应付账款并与总账核对期末数据。 12. Analyze the monthly AP Aging Trial Balance and follow up with all abnormalities. 分析月度应付款帐龄试算平衡表并跟进所有的异常现象。 13. Perform all other Accounts Payable functions. 执行其他应付工作。

Knowledge of individual menu items including ingredients, preparation methods and presentation style. Maintain kitchen hygiene and cleanliness, and be responsible for mis en place.熟悉各类菜品的构成，包括基本食材、制作方法及出品风格。保持厨房卫生与整洁，并负责日常备料工作。  Set up section as required by Sous Chef and be checked before service. Taste and examine food to ensure freshness and required quality.根据厨师长要求完成本档口开餐准备，由其检查后方可服务。品尝并检查食品，确保新鲜度与质量达标。 Be responsible for minimising food wastage. Attend and comprehend all information discussed at pre-function service briefings.负责尽量减少食品浪费。参加餐前服务例会，理解并掌握所有讨论信息。 Maintain fastidious grooming and present a healthy, professional and natural appearance in uniform.注重个人仪容仪表，穿着制服时展现出健康、专业、自然的精神面貌。 Be punctual, efficient and courteous. Maintain a pleasant and helpful attitude toward every guest and avoid speaking loudly to other talents.准时、高效、礼貌，对每位客人保持友善、乐于帮助的态度。与其他同事交流时切勿大声喧哗。 Serve all food in a friendly and professional manner. Be proactively involved in hotel operations and stay up-to-date with hotel events.以亲切专业的方式服务客人。积极参与酒店运营，及时了解酒店内各项活动与最新动态。 Complete timesheet at the end of each shift, ensuring accurate reflection of hours worked and compliance with labour regulations.每班次结束时按时填写工时表，确保准确记录工作时长并符合劳动法规。 Anticipate guest needs through observation and offer prompt, efficient service personally or through effective communication. Uphold Corporate Cares culture and demonstrate Star Service Standards at all times.通过观察预判客人需求，亲自或与同事有效沟通，提供及时、高效的服务。时刻践行集团关怀文化，以星级标准对待客人及同事。 Comply with all Workplace Health & Safety and Occupational Health & Safety rules, and related hotel and corporate policies. Align conduct with hotel vision, corporate values and Code of Conduct.遵守所有工作场所健康与安全、职业健康与安全规则，以及酒店和集团的各项政策。使自身行为符合酒店愿景、企业价值观及集团行为准则。 Be knowledgeable of fire and evacuation procedures and workplace health and safety requirements. Ensure talents are aware of their duty of care as determined by legislation.全面掌握酒店消防、疏散程序及工作场所健康与安全要求。确保员工了解法律规定的照管义务并保持高度熟悉。 Assist the Chef in performing his/her role and undertake any additional duties as requested by Supervisor or Hotel Management.协助厨师长履行其工作职责，并承担上级或酒店管理层要求的任何额外工作。 Follow food safety program.遵守食品安全方案。