FINANCIALRETURNS:
财务回报：
Achieve budgetedrevenues and personal/team sales goals and maximise profitability. Participatein the preparation of the annual departmental operating budget, the hotelmarketing plan and business plan, and financial plans.
Create andimplement sales plans that drive measurable incremental occupancy, increaseaverage rates, increase volume, food and beverage and banquet sales.
Produce monthlyreports and sales forecasts to analyse current/potential market and salestrends, coordinate activities to increase revenue and market share and monitorperformance to ensure actual sales meet or exceed established revenue plan.
在预算内达成营收目标和员工销售目标，使利润率最大化。参与制定部门年度预算、酒店的营销计划、经营及财务计划。
拟定并执行销售计划，推动客房入住率明显上升，提高平均房价，提升业务量，增加餐饮和宴会销售。
准备每月报表和销售预测，分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，并监督员工工作绩效，确保业绩超出原先制定的营收计划。
PEOPLE:
员工团队：
Manage day-to-daysales activities, plan and assign work, and establish performance anddevelopment goals for team members. Provide mentoring, coaching and regularfeedback to help manage conflict, improve team member performance, andrecognise good performance.
Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties.
Work with otherdepartment managers to ensure proper staffing levels based on guest volume.
处理员工日常销售事务，计划并分配工作，为团队成员设立工作绩效目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工绩效，并对员工表现优异之处予以认可。对负责开发新客户、维护现有客户并执行各项销售策略的整个销售团队进行教育与培训。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。
同其他部门经理协作，确保员工配备情况符合酒店客流量。
GUESTEXPERIENCE:
宾客体验：
Provide guestswith information (example: loyalty programmes, area attractions, restaurants,facility information) to enhance guest experience.
Develop andmaintain relationships with key clients and outside contacts in order toproduce group and/or convention business, to include room sales, food &beverage sales, and catering/banquet services.
Scheduleconventions and/or business group activities at the hotel and coordinate withother hotel-level departments to facilitate services agreed upon by the salesoffice and prospective clients.
为宾客提供各种信息（如：忠实计划、本地景点、餐厅、设备信息），以提升宾客体验。
同主要客户和外部相关人员建立联系并保持联络，借此增加团体及会议业务量，包括客房销售、餐饮销售和宴会服务等。
安排酒店会议及业务团队活动，与其它酒店级部门进行协调，共同完成销售部门同潜在客户达成的协议中所规定的各项服务。
RESPONSIBLEBUSINESS:
企业责任：
Identifyoperational problems that reduce the effectiveness of marketing activities andoverall hotel sales performance and work with appropriate department onsolutions.
Develop awarenessand reputation of the hotel and the brand in the local community.
发现降低营销效果和酒店整体销售情况的运营问题，同相关部门协作共同解决。
提升酒店和品牌在本地的知名度和信誉。
Perform other duties as assigned. May also serve as manager on duty.
完成其它分配的任务。可能需要担任值班经理
