岗位职责/Job Responsibilities
- 与员工建立起有效的沟通机制，通过努力的工作来得到员工的信任和尊重。
Establish effective communication with Associates to gain their trust and respect through his/her hard work.
- 协助他人工作，来确保客人的满意。对新人和同事，要协助进行有效的培训。
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
- 通过轮换调配来确保区域划分公平。处理日常相关事务。（比如排班，时间调整等等）。
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
- 按照经理检查单来管理考勤。
Open and close shift in accordance with Manager’s Checklist.
- 在换班期间，协助服务，定餐位，与厨房沟通，以及争取所有客人交谈，来确保客人满意。
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- 准时并礼貌的递送所有的点单，通过与客人的接触和对客人区域的清洁，来树立一个积极正面的形象。
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- 培训，保持，并实施己庄所有的服务标准。
Train, maintain and enforce all Service Standards.
岗位要求/Job Requirements
- 良好的英语书面及口语沟通能力。
Fluent in written and spoken English.
- 至少拥有2年的酒店工作经验
Minimum 2 years work experience hotel operations.
- 拥有解决问题、行政管理和人际交往能力
Good problem solving, administrative and interpersonal skills are a must.
- 食品服务许可或当地政府规定的有效的卫生或健康上岗证。
Food service permit or valid health/food handler card as required by local government.
- 温馨提示：投递简历时请务必附上近期证件照。
Kindly remind: Please attached your latest photo on your CV when you apply for us.
