岗位职责: 1. Guest Satisfaction 客人满意 Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy. 优秀的对客服务技巧，善于处理难题 Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. 能和相关部门合作，有效的利用人力资源及设备来满足高要求客人的需求 2. Employee Satisfaction 员工满意 Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business. 有团队合作意识，善于培养员工 Provides supervision, training and tools for employees that encourage excellence by providing feedback and/or administer discipline when necessary. 给予员工监督培训及鼓励，必要时给予表扬或处罚 Teaches staff and takes pride in delivering a superior product consistently 培训员工，鼓励员工 3. Cuisine knowledge and food presentation 烹饪知识及出品 Must maintain a consistent high level of product quality, productivity and line of supply 保证食品出品质量 Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. 确保出品符合酒店形象以及食品卫生安全标准 Manage food preparation and presentation and ensure to maintain quality and proper presentation of food and drives the customer relation management system by ensuring that all such orders are handled correctly. 监管食品贮备及出品质量，确保菜品出品有一个完整的系统。 4. Kitchen equipment management; 厨房设备设施管理 Oversee facility and equipment in the responsible areas to make sure they are in complete working order. 监管厨房设施设备，确保它们正常运转 Enforce sanitation and safety practices. 确保消毒及食品安全措施的实施 任职资格: 1. Neat and pleasant appearance. 仪表整洁 2. Articulate. 表达力强 3. Good Health. 身体健康 4. Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encourage/required (depending on guest contact level). 能流利用中文听说读写交流，最好能使用英语 5. Exceptional and professional communication skills, both oral and written. 要能用专业术语进行说写交流 6. 3-7 year working experience required;3-year management experience required. 3-7年的工作经验; 3年的管理经验