1. Directly responsible for sanitation of all culinary, storage and buffet areas. 直接负责厨房卫生设施，存储和自助餐区域。 2. Supervises dish room shift operations and ensures compliance with all food and beverage policies, standard and procedures. 监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致。 3. Performs all duties of utility associates as necessary. 执行所有必要工作职责。 4. Follows proper handling and right temperature of all food products. 适当操作并对所有食品保持适当温度。 5. Inspects food holding and transport equipment repair and maintenance program. 检查食品持有程序和运输设备及其维修设备程序。 6. Ensures compliance with food handling and sanitation standards. 确保食品操作及卫生标准符合规定规范。 7. Ensures compliance with all local, state and federal regulations. 确保所有操作符合政府法律法规。 8. Manages all equipment, china, glass and silver and ensures adequate clean supplies of each. 管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商。 9. Knows and enforces proper cleaning routines for service ware, equipment, floors, Etc. 熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行。 10. Conducts China, glass and silver inventories. 对瓷器，玻璃器皿和银器皿定期盘点管理。

1. Approach every guest and associate in a friendly, service-oriented manner. 对待每个客人和同事要友好要以服务的态度。 2. Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel. 要保持万豪酒店标准的正常出勤率，并且班次要根据酒店的需要。 3. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name-tag when working. 保持高标准的个人想象和仪表包括规定的制服和名牌。 4. Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations. 无论什么时候都要按照万豪的标准提倡安全有效率的酒店运营方式。 5. Supervise and make daily inspections of all banquet areas, dishwashing area, kitchen areas,silver room,silver burnishing room,bakeshop and corridors. 管理和日常督导宴会区，清洗区，厨房区，库房，走廊。 6. Make effectively efficient schedules of utility personnel. 安排便捷有效的排班。 7. Maintain service and other equipment in good working condition. 维护服务或其它设备正常运营。 8. Provide needed utensils and equipment for banquet functions. 为宴会提供需要的厨具和用具。 9. Order chemical supplies for dishwashing equipment,brooms,mops,paper towels etc. 订购化学产品和拖布，扫把，纸巾等物品。 10. Work closely with catering and banquet managers 要与宴会和宴会销售保持合作。

1.      Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager  执行其主管或经理所指示委派的所有任务 2.       Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 协助行政总厨及行政副总厨维持厨房的运营 3.       Performs all duties of kitchen associates as required. 履行厨房员工的职责 4.       Recognizes superior quality products, presentations andflavor. 注重食品的质量，呈现方式及风味 5.       Maintains food preparation handling and correct storagestandards. 做好备菜及履行正确的贮藏标准 6.       Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 7.       Ensures compliance with all local, state and federal (HealthDepartment) regulations. 确保遵守当地政府（卫生部门）的规定 8.       Supports procedures for food & beverage portion and wastecontrols. 支持餐饮部的各项程序及对浪费的控制 9.       Follows proper handling and right temperature of all foodproducts. 遵循食品的适当处理及正确的保存温度 10.    Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并执行万豪70项卫生及安全标准

1.      Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager  执行其主管或经理所指示委派的所有任务 2.       Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 协助行政总厨及行政副总厨维持厨房的运营 3.       Performs all duties of kitchen associates as required. 履行厨房员工的职责 4.       Recognizes superior quality products, presentations andflavor. 注重食品的质量，呈现方式及风味 5.       Maintains food preparation handling and correct storagestandards. 做好备菜及履行正确的贮藏标准 6.       Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 7.       Ensures compliance with all local, state and federal (HealthDepartment) regulations. 确保遵守当地政府（卫生部门）的规定 8.       Supports procedures for food & beverage portion and wastecontrols. 支持餐饮部的各项程序及对浪费的控制 9.       Follows proper handling and right temperature of all foodproducts. 遵循食品的适当处理及正确的保存温度 10.    Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并执行万豪70项卫生及安全标准

1.      Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager  执行其主管或经理所指示委派的所有任务 2.       Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 协助行政总厨及行政副总厨维持厨房的运营 3.       Performs all duties of kitchen associates as required. 履行厨房员工的职责 4.       Recognizes superior quality products, presentations andflavor. 注重食品的质量，呈现方式及风味 5.       Maintains food preparation handling and correct storagestandards. 做好备菜及履行正确的贮藏标准 6.       Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 7.       Ensures compliance with all local, state and federal (HealthDepartment) regulations. 确保遵守当地政府（卫生部门）的规定 8.       Supports procedures for food & beverage portion and wastecontrols. 支持餐饮部的各项程序及对浪费的控制 9.       Follows proper handling and right temperature of all foodproducts. 遵循食品的适当处理及正确的保存温度 10.    Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并执行万豪70项卫生及安全标准

1. Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager 执行其主管或经理所指示委派的所有任务 2. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 协助行政总厨及行政副总厨维持厨房的运营 3. Performs all duties of kitchen associates as required. 履行厨房员工的职责 4. Recognizes superior quality products, presentations and flavor. 注重食品的质量，呈现方式及风味 5. Maintains food preparation handling and correct storage standards. 做好备菜及履行正确的贮藏标准 6. Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 7. Ensures compliance with all local, state and federal (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定 8. Supports procedures for food & beverage portion and waste controls. 支持餐饮部的各项程序及对浪费的控制 9. Follows proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度 10. Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并执行万豪70项卫生及安全标准

1. To work as directed from his or her supervisors 认真完成主管交办的工作。 2. Make sure that food is tasty, attempting presented, fresh, correct portioned and safe 确保食品新鲜美味，可口诱人并且配料合理 3. Wash hands before entering the kitchen or return to work place 进入厨房及回到操作台前，必须先洗手 4. Follow “Clean as you go” policy and keep work area clean at all times 遵守“走到哪里都干净”的准则，随时保持工作区域干净整洁 5. Buffet food is delivered on time 按时为客人准备好自助餐食品 6. That mise en place is fresh, correct size, portioned and according to business 依照客人要求调配、摆放食品，大小适中，新鲜可口 7. Will learn and execute the 30 point hygiene standards at all times 认真学习并积极贯彻执行卫生标准30条 8. A la carte food is cooked perfectly right, and in the accurate time 完全按照食谱规定时间及配方制作单点食品，包括按时送递 9. Proper handling of equipment and report break downs or maintenance requests 正确合理使用设备，及时维修保养，遇有损坏立即报告 10. Take temperature checks as required and keep record 按要求检查温度并做好相关记录

1. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 监督饼房生产运营，确保执行所有关于餐饮的政策，标准及程序 2. Performs all duties of kitchen associates as required. 履行厨房员工的责任 3. Recognizes superior quality products, presentations and flavor. 注重食品的质量，呈现方式及风味 4. Maintains food preparation handling and correct storage standards. 做好备菜及履行正确的贮藏标准 5. Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 6. Ensures compliance with all local, state and federal (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定 7. Supports procedures for food & beverage portion and waste controls. 支持餐饮部的各项程序及对浪费的控制 8. Calculates accurate theoretical and weighted food costs. 准确计算食品的成本 9. Follows proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度 10. Knows and implements Marriott's 70 Points of Hygiene and Safety Standards. 了解并执行万豪70项卫生及安全标准

1. Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. 监督饼房生产运营，确保执行所有关于餐饮的政策，标准及程序 2. Assists Pastry Sous Chef and western Executive Chef with kitchen operations as necessary. 协助副饼房厨师长及西餐行政总厨保持厨房的运营 3. Performs all duties of kitchen associates as required. 履行厨房员工的责任 4. Recognizes superior quality products, presentations and flavor. 注重食品的质量，呈现方式及风味 5. Maintains food preparation handling and correct storage standards. 做好备菜及履行正确的贮藏标准 6. Maintains purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准 7. Ensures compliance with all local, state and federal (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定 8. Supports procedures for food & beverage portion and waste controls. 支持餐饮部的各项程序及对浪费的控制 9. Calculates accurate theoretical and weighted food costs. 准确计算食品的成本 10. Follows proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度

1. Ensures that all food prepared and served during the shift is in accord with the standard set 确保所有食物在准备和制作期间符合所定的标准 2. Checks daily mise-en-place, cooking, preparation, and presentation of all food 检查每日零点的所有食物 3. Assists Sous Chef to control cost by minimising spoilage, utilising food surplus, and controlling portion 协助厨师长控制成本，尽量减少损耗，充分利用食物的边角料，及控制份量 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 确保所有的机器设备及器具的清洁，并能正常工作 5. Uses standard recipes and makes sure all staff are using them 确保使用标准菜谱制作菜品

1. Ensures that all food prepared and served during the shift is in accord with the standard set 确保所有食物在准备和制作期间符合所定的标准 2. Checks daily mise-en-place, cooking, preparation of all food 检查每日零点的所有食物 3. Prepares food requisitions, inter kitchen's transfers and checks the quality and quantity of food received from the food store and other sub-departments 准备食物的申购单及检验货品的质量和数量。 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 确保所有的机器设备及器具的清洁，并能正常工作 5. Guides and trains the kitchen's personnel as instructed by Sous chef 协助厨师长指导和培训厨房人员的工作 6. Uses standard recipes and makes sure all staff are using them 采用标准食谱，并确保所有工作人员正在使用 7. Performs duties common to all supervisors and other duties as may assigned by Executive Chef or Sous Chef 履行行政总厨或厨师长指派的其他职务

The incumbent will be adequately empowered to make decisions in varioussituations relating to guest complaints, staff issues and other coordinatingdepartment issues. Responsible for ensuring that food and beverage sales areproperly processed through the electronic register and that all dockets andcash are accounted for in accordance with Sheraton Policy and Procedures and toprovide service to guests as and when directed by the Restaurant Managers Leadingthe associates to provide excellent service to the guests and achievedepartment goals and objectives. 有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照喜来登的正确步骤完成。同时依照餐厅经理的指示对客人提供高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。

1.1. Outlet operation 管理餐厅运行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照饭店的标准程序制定服务标准及规则 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守饭店的规章制度及喜来登令客人满意计划，推广相关系统的程序知识，尽可能地超越客人期望 · Manage outlet service· 管理餐厅服务 · Manage cash handling procedures· 管理现金的兑付和每日的结账工作 · Manage the maintenance of equipment· 负责设备的维护 · Monitor standards of guest facilities and services· 监督客用设施和对客服务的标准 · Control stock and monitor stock security procedures· 控制存货并监督存货安全程序 2. Menu Knowledge 菜单、酒水知识 2.1. Menu 菜单 · Good command food product and menu knowledge.· 熟悉餐饮知识和餐厅菜单 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品准备的标准和程序 · Continually examine goods for quality and quantity· 控制食品出产的标准 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知识 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知识和鸡尾酒的配制 · Implement beverage service skill· 酒水服务知识

To ensure smooth and efficient operation of the assigned outlet. Operatethe outlet as a business unit as per the standards and procedures and practicemanagerial principles, in order to achieve departmental goals, in terms ofGuest Satisfaction, financial targets, and training and high employee morale. 全面维持和保障餐厅的顺利运作，督导餐厅的服务和出品，确保能令客人满意，并超越客人的期望。负责餐厅全体员工通过不断的培训，提高职业技能，并带领餐厅员工遵守酒店的公共形象与意识要求，促进公司目标的实现。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。

1. Food & Beverage Department 餐饮部 1.1. Bar operation 管理酒吧运行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照饭店的标准程序制定服务标准及规则 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守饭店的规章制度及喜来登令客人满意计划，推广相关系统的程序知识，尽可能地超越客人期望 · Manage outlet service· 管理餐厅服务 · Manage cash handling procedures· 管理现金的兑付和每日的结帐工作 · Manage the maintenance of equipment· 负责设备的维护 · Monitor standards of guest facilities and services· 监督客用设施和对客服务的标准 · Control stock and monitor stock security procedures· 控制存货并监督存货安全程序 2. Menu Knowledge 菜单、酒水知识 2.1. Menu 菜单 · Good command food product and menu knowledge.· 熟悉餐饮知识和餐厅菜单 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品准备的标准和程序 · Continually examine goods for quality and quantity· 控制食品出产的标准 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知识 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知识和鸡尾酒的配制 · Implement beverage service skill· 酒水服务知识

3.Guest Service/Sales 对客服务/销售 3.1.Manage Guest Service 管理对客服务 ·Responsible for guest and staff satisfaction in the outlet.·加强、提高服务水准以超出规定的服务要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承担起客人满意的责任 ·Manage the delivery of high quality service to guests·负责向客人传送高水平服务 3.3.Guest Service/ Relations 对客服务/关系 ·Make appropriate recommendations to guests.·为客人提出有创造性的建议 ·Deliver high quality service to guests·传送高水平对客服务 ·Ensure guest needs and reasonable requests are met·确保客人的需求和合理的要求被满足 ·Seek opportunities to continually improve guest service·不断寻找机会改进对客服务 ·Abide by the Sheraton Guest Satisfaction System·遵守喜来登顾客满意标准 ·Establish and maintain effective guest relations·建立和维持有效的对客关系 ·Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image·以职业化的态度和形象展示有效的和合适的对客服务技巧 ·Communicate with guests in a manner which promotes goodwill, trust and satisfaction· 用可以增进友好、信任和满意的态度与客人交流 ·Take appropriate action to resolve guest complaints·采取合适的行动解决客人抱怨 3.4.Sell and Promote Products and Services 销售和促销产品与服务 ·Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques·使用建议性销售的技巧销售喜来登的产品与服务 ·Promote the hotel and Sheraton’s products·促销酒店和喜来登的产品与服务 ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests· 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

1.1.Outlet operation 管理餐厅运行 ·Develop Standards & Procedures, in keeping with the hotel policies and procedures·按照饭店的标准程序制定服务标准及规则 ·Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guests’ expectations·遵守饭店的规章制度及喜来登令客人满意计划，推广相关系统的程序知识，尽可能地超越客人期望 ·Manage outlet service·管理餐厅服务 ·Manage cash handling procedures·管理现金的兑付和每日的结帐工作 ·Manage the maintenance of equipment·负责设备的维护 ·Monitor standards of guest facilities and services·监督客用设施和对客服务的标准 ·Control stock and monitor stock security procedures·控制存货并监督存货安全程序 2.Menu Knowledge 菜单、酒水知识 2.1.Menu 菜单 ·Good command food product and menu knowledge.· 熟悉餐饮知识和餐厅菜单 ·Total knowledge & understanding of Food Preparation Standard & Procedure.·了解并熟知所有食品准备的标准和程序 · Continually examine goods for quality and quantity·控制食品出产的标准 2.2.Drink list 酒水 ·Good command of beverage knowledge·熟悉酒水知识 ·Good Knowledge of Wines, Spirits and Cocktail Recipes·熟悉葡萄酒、烈酒知识和鸡尾酒的配制 ·Implement beverage service skill·酒水服务知识 3.Guest Service/Sales 对客服务/销售 3.1.Manage Guest Service 管理对客服务 ·Responsible for guest and staff satisfaction in the outlet.·加强、提高服务水准以超出规定的服务要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承担起客人满意的责任 ·Manage the delivery of high quality service to guests·负责向客人传送高水平服务 ·Manage the development and implementation of guest service strategies·负责对客服务战略的发展和实施 3.2.Manage the Sales and Promotion of Products and Services负责销售和促销产品与服务 ·Master the Marriott rewards member· 掌握万豪礼赏会员 ·Continually develop sales and promotional strategies for the Hotel’s products and services·不断为酒店产品与服务发展销售和促销战略

 Held staff meeting daily. 每日召开员工简会。  Supervise and conduct staff replace the linen & uniform follow the procedure strictly. 指导及督促员工严格按照程序更换布草及制服。  Coordinate with Laundry .Ensure clean linen and uniform are sufficiently. Proper delivery and receiving. 与洗衣房协调，保证每日干净布草及制服的供应，做好交接与点收。  Decision of replacement and sewing of the linen and uniform. 决定布草及制服的修补或更新。  Decision of disuse of linen or uniform and have a record. 决定布草或制服的报废，并做好记录。  Arrange uniform to new staff. 安排新员工制服。  Make an inventory of linen and uniform, as well as shoes and socks and have a record. 定期进行布草、员工制服、皮鞋、袜子的盘点，并提交盘点报告。  Take the disuse linen to other usage to economic. 安排将破损或报废布草修补或修改后做其它用途，以节约成本。  Recommend the material and style of linen and uniform. 推荐酒店布草和员工制服的款式及面料。  Arrange the shifts and annual leave. 安排员工排班及年假。  Prepare equipment supply program monthly. 准备每月缝纫用品的采购计划。  Carry out the budget of linen and uniform every year. 完成年度布草、制服预算。  Train staff of operation knowledge. 对员工进行业务知识培训。  Evaluate performance of staff. 评估员工工作表现。

 Ensure day to day operational efficiency of the section 确保公共区域的工作得到有效地完成。  Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area staff under his / her responsibility. 安排PA员工工作，准备工作计划明确员工职责。  Ensure staff under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 确保员工在主管的指导下，按酒店的标准去完成工作。  Give additional assignments over and above regular duties, if required. 能在被要求的情况下承担额外的工作并分派给员工。  Conduct daily inspection of areas of responsibility. 负责公共区域的日常检查  Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public. Follow up and spot check for satisfactory completion of work assignments. 确保餐厅，营业场所，会议室，宴会厅都是干净整洁的，对于安排的工作进行跟进和检查。  Ensure all executive and back of the house offices are clean and in order before the staff occupying these offices report for work. 在员工到岗前确保所有行政办公室和后办公室的清洁。  Ensure all public restrooms and toilets are clean, in order and with complete supplies and guest amenities. 确保所有的客用厕所干净及备品充足。  Report to the housekeeping manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何发生在公共区域的物品设备设施及异常情况都应向经理报告。

1. Follow all company policies and procedures 遵守所有公司政策和程序 2. Assist the Executive Housekeeper in the operation of the Housekeeping Department 协助行政管家管理管家部日常运作 3. Supervise and control all Housekeeping operations. Assist assign and supervise the Shift leaders in their work and assist if required. 管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。 4. Responsible for the Housekeeping Department in the absence of the Executive Housekeeper 当行政管家因故不在时负责管家部的运行 5. Train, motivate and evaluate staff. 培训并激励员工，对他们的工作进行评估 6. Responsible for the overall cleanliness of the hotel, check all areas regularly 负责酒店全面的清洁,定期检查所有区域。 7. Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed 确保所有工作遵循管家部程序并确保酒店程序被遵守 8. Ensure prompt reporting of maintenance issues 确保迅速报告维修数据 9. Maintain regular spring cleaning schedules 保持定期的清洁计划 10. Personally inspect VIP rooms 检查预抵VIP的房间

1. Follow all company policies and procedures 遵守所有公司政策和程序 2. Assist the Executive Housekeeper in the operation of the Housekeeping Department 协助行政管家管理管家部日常运作 3. Supervise and control all Housekeeping operations. Assist assign and supervise the Shift leaders in their work and assist if required. 管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。 4. Responsible for the Housekeeping Department in the absence of the Executive Housekeeper. 当行政管家因故不在时负责管家部的运行。 5. Train, motivate and evaluate staff. 培训并激励员工，对他们的工作进行评估。 6. Responsible for the overall cleanliness of the hotel, check all areas regularly 负责酒店全面的清洁,定期检查所有区域。 7. Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed. 确保所有工作遵循管家部程序并确保酒店程序被遵守。 8. Ensure prompt reporting of maintenance issues 确保迅速报告维修数据 9. Maintain regular spring cleaning schedules 保持定期的清洁计划 10. Personally inspect VIP rooms. 检查预抵VIP的房间。

1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Fitness Centre team member. Makes team membering adjustments as required. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试、挑选、培 训、督导、评估、管理健身中心员工，根据需求进行人员调配。 2. Manage the Fitness Centre operations by completing a checklist of important daily tasks, making decisions that are in the best interest of the hotel. 监督健身中心的运转，日常工作的完成，争取利润。 3. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. 能应酒店需求调整工作时间。 4. Resolves guest concerns, and implements resolutions by using discretion and judgments. 用敏锐的判断力和决断力解决客户的问题。 5. Leads and motivates team members by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工。 6. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required. 积极地参加职业培训，让员工保持水平一致。 7. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做团队的导师，提高员工水平，促进他们完成所设立的目标。 8. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。

• Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc… 了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。 • Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供超标准的服务。 • Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。 • Be able to give accurate directions and information regarding the immediate and metro area. 能向客人提供准确的地铁乘坐指示及信息。 • Handle all emergencies according to established procedures. 能运用相关程序处理所有紧急事件。 • Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner. 本着及时坦率的专业态度，确保所有客人的投诉都被记录于客户回访项目中。

• Take and serve guest orders promptly and according to service manual in Executive lounge. 遵照服务手册为行政楼层的客人提供他们所需要的服务 • Do all necessary set-up sidework as assigned. 完成所有指派好的必须完成的准备工作 • Answer any guest questions about the menu. 回答客人提出的有关于菜单的问题 • Answer phone calls according to standard by using proper telephone etiquette and within three rings. 遵循万豪标准，使用电话礼仪在电话铃响三声之内接起 • Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests. 帮助确保行政楼层区域顺利营运，包括自助餐的摆放，行政楼层会议室，商务中心，客人预订及客人特殊需要 • Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. 任何时候都要见多识广的了解本地文化特色，历史及当地有吸引力的地点及营业时间 • Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible. 了解酒店设施及各部门营业时间，任何时间可以为为需要帮助的客人提供服务 • Have basic knowledge about menu each day; able to serve wine and cocktails. 对菜单有基本了解，可以为客人服务红酒及鸡尾酒 • Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. 在将食品提供给客人之前，检查它的外观，温度及数量确保准确无误 • Ensure Executive lounge area is clean and tidy at all time. 确保行政酒廊区域在任何时候都干净整洁