此岗位因业务需要会被安排在上海、深圳、北京不同城市可能 Snapshot of Your Role The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience. The great things you will be expected to do: General Expectation - Designs, manages and owns the overall experience, not just the offerings - Sets an expectation of hospitality that is friendly and engaging - Has a Passion for quality food preparation and taste. - Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner - Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management - Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training - Promotes a culture of Food and Workplace Safety - Treats everyone with professionalism, care and respect - Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation - Excellent English communication skills both written and verbal - A proven track record of leadership - General culinary knowledge of basic kitchen practices, protocols and procedures - Proven coaching and teaching skills with peers, individuals, and teams - Passion for food trends, hospitality, innovation and creative experiences - Marketing and events experience a plus - Manages time effectively and prioritizes tasks to meet deadlines - Creates a culture of food and workplace safety - Proven coaching and teaching skills with peers, individuals, and teams - Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy - Ability to effectively communicate, motivate and interact with all levels within the organization - Demonstrates good judgment and decision making skills - Maintain a positive attitude under pressure and motivate team - Ability to maintain confidentiality - Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint - Ability to work independently and in a team - Ability to work in a fast paced, changing environment Key Skills & Qualifications Education & Qualification - BA or higher degree in hospitality management(or equivalent) Work Experience - Has a minimum of 5 years food service multi-unit supervision experience Leadership Behaviors - Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. - Openly share and co-create – Delegates tasks to develop others. - Passion for Quality – Takes personal responsibility for correcting customer service problems. - Consistently sets demanding performance expectations and sets priorities to maximize benefits. - Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. - Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. - Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. - Taking the responsible approach to business.

职 责 1 根据公司发展战略，制定并组织实施品牌战略规划，确保品牌战 略能够有效落地执行。 工作任务 1、明确品牌定位、目标受众和核心价值，制定出与公司发展战略 相匹配的品牌战略和规划； 2、定期评估品牌战略的执行效果，根据市场变化和公司业务需求 进行调整和优化，确保品牌战略有效执行； 3、关注餐饮行业动态和市场趋势，实时了解竞争对手的动态，为 公司品牌发展提供决策依据。 职 责 2 1、明确品牌定位、目标受众和核心价值，制定出与公司发展战略 相匹配的品牌战略和规划； 2、定期评估品牌战略的执行效果，根据市场变化和公司业务需求 进行调整和优化，确保品牌战略有效执行； 3、关注餐饮行业动态和市场趋势，实时了解竞争对手的动态，为 公司品牌发展提供决策依据。 根据品牌战略规划，制定品牌传播策略与推广计划，有效提升公 司的知名度和美誉度。 工作任务 1、明确公司品牌传播目标，制定部门年度、季度、月度整合营销 传播策略和计划，并负责组织实施，确保计划顺利执行； 2、根据品牌传播方向和目标，结合当下热点，进行创意内容策划， 保证品牌传播效果； 3、搭建品牌投放渠道，策划并组织各类线上、线下品牌传播活动， 保证传播信息准确、清晰地传达给目标受众； 4、收集和分析传播活动的关键指标数据，评估传播效果是否达到 预期目标，为传播策略优化和调整提供决策依据； 5、组织撰写并发布公司内外部公众号软文及其他传播文案，通过 有吸引力的图文扩大品牌的影响力。 建设和管理品牌形象，确保品牌在市场中始终保持鲜明、一致且 具有吸引力的形象。 职 责 3 1、主导品牌视觉形象的设计和维护，包括品牌标识、店面装修、 宣传物料等，更新品牌 VI 手册，确保品牌形象的一致性和独特性； 2、建立和维护与各类媒体的良好合作关系，包括传统媒体和新媒 体，争取有利的媒体报道和曝光； 工作任务 3、处理品牌相关的危机公关事件，维护品牌声誉和形象。 领导和管理品牌团队，并与公司内外部其他部门密切协作，整合 资源，高效推动项目执行，确保执行效果。 职 责 4 1、制定部门管理制度及业务分工，指导和监督团队成员的工作， 提升团队整体专业能力和绩效。 工作任务 2、与公司内部其他部门紧密沟通，通过跨部门协作确保品牌工作 与公司业务的协同发展。 任职资格 1、本科及以上学历，市场营销、广告传媒、商务管理等相关专业优先； 2、具 有 5 年以上餐饮行业品牌管理或市场营销工作经验，有成功的品牌推广案 例； 3、熟悉餐饮市场和消费者需求，对品牌建设和推广有深刻的理解和独到的见解； 4、具备出色的市场分析、策划和执行能力，能够独立制定品牌战略和营销方案； 5、具有较强的品牌意识，优秀的创新和学习能力，敏锐的传播热点感知力，能 够快速适应市场变化； 6、拥有良好的媒体资源和公关关系处理能力，具备危机公关应对经验； 7、具备优秀的团队管理能力、项目管理能力、沟通协调能力和团队合作精神。 上班地点

岗位职责： 1、主持日常运营管理工作，协调各方关系，为辖区内餐厅提供服务 2、依据公司发展目标，制订年度经营计划及预算方案  3、制定营运各项管理体系、业务规范及制度流程  4、根据公司的战略目标，制定相应的营运策略，提出经营管理规划，并组织实施  5、根据区域、商圈等特点，设定有所侧重的运作模式及运营标准，指导门店建立自己的特色经营与服务  6、指导下属制定各类经营管理计划，监督实施并进行考评  7、完成、超越所分管餐厅的各项经营、管理指标  8、追踪餐厅营运系统执行及人员培训，评估执行的结果  9、辅导餐厅分析优弱势，协助制订餐厅的短期、中期、长期目标，并追踪执行  10、执行新店开业流程，确保新店能顺利开业和营运顺畅  11、招募与面试餐厅管理组人员  12、确保分管餐厅有足够且合适的人力 13、预防和合理处理各类突发事件  14、辅导和支持区域内的营运督导领导能力，并建立协同一致合作良好的团队  15、完成总经办临时交办的其他任务

ImplementCorporate Human Resources strategy, policy and instruction to develop employeeas an organization. Update Company employee handbook and contract. ImproveChina HR service provision in line with global HR strategy, implemented theglobal initiatives. 完善公司人力资源政策、制度，使公司员工发展更有组织性。更新公司员工手册及合 同的内容。改善人力资源现状，使福楼人力资源服务更完善及国际化。 Workwith the Leadership Team to understand what the talent needs are and ensure wehave the competitive intelligence internally and externally, provide PPR planfor FLO and ensure the structure supporting company growth. 了解成为公司管理层员工所需标准及流程，提供福楼人才储备及培养计划，为公司发展提供人才保障。 Liaisingdirectly with the FLO China Deputy General Manager and being accountable forthe performance of the HR function and the departments within, as well as a providingstrategy counsel on people matters in China. Assists in resolving labordisputes and grievances. Negotiates and resolves sensitive and controversialissues. 负责福楼人力资源相关的所有工作，向集团副总经理和常务董事汇报。解决人力资源相关的劳资纠纷或劳动争议等问题。 I– People人员: Theideal candidate will act as an employee champion and a leader of change. Youwill plan develop, organize, implement, direct and evaluate the organization’shuman resource function and performance. 理想的候选人应该是员工的捍卫者和变革的领导者。您将计划、发展、组织、实施、 指导和评估人力资源的职能和绩效。 Makesure all outlet payroll schedule current and pay on time. 确保各部门考勤及薪资的准时和准确发放。 Promote induction and integration aswell as working conditions that guarantee the legal and employment security ofemployees and the company. 改善员工入职和融入团队的工作条件，保障员工在公司的安全性及合法性。 Implement evaluation standards andprocedures for employee promotion and salary increase. 完善员工升职加薪的评估标准及流程。 Submit HR weekly and monthly reportson a regular basis. Including staff turnover rate, HR expenses, etc. 定期提交人力资源工作相关的周报及月报。包含员工流失率、相关财务费用等。 Background investigation formanagement onboarding, orientation training for new employees. 管理层入职的背景调查工作，新员工入职的入职培训工作。 Staff dormitory management. 员工宿舍管理工作。 Formulate the responsibilities of alldepartment. 制定各部门工作职责。 Understand the work arrangements ofemployees in all outlets and formulate a reasonable employment system. Developcross-training plan for all outlets. 了解各门店员工工作安排情况，制定合理的用人制度。制定人员交叉培训计划。 Study and improve the work climatedeveloping company wellbeing policies. Benefits include health check, birthdaybenefits, etc. 研究和改善工作氛围，制定公司福利等政策。员工福利包含健康体检、生日福利等。 Leadrecruitment activity by ensuring vacancies are defined, graded and hiredDevelop staffing strategies and implementation plans to identify talent withinand outside for positions of responsibility. Support the development of astrong talent pipeline thru supporting OPS hiring and build up strong campuscooperation and ensure all potential management interns in the structure. 根据人员配置策略，实施公司内部及外部招聘计划。拓展人才招聘渠道，建立强有力的校园合作关系，并确保实习生就业后的管理及培养。 Defineand implement recruitment, selection, development and evaluation plans with theaim of attracting talent, as well as internal promotions and company departures. 制定和实施能够吸引人才的招聘、选拔、发展和评估计划，以及内部晋升和离职相关制度。 Ensurecompetitive business capabilities for the future, while sustaining a lean andcost competitive organization structure through talent management, peopledevelopment and succession planning. 通过人才管理、人员发展和人才培养计划，确保未来的业务能力更有竞争力。 Definethe communication plan as well all the cultural and recognition events. 制定能体现企业文化和企业认知的有价值的交流活动。 Ensuresthat the culture and values of FLO are known by our external partners(suppliers, vendors and franchises) and that the relationships are maintainedwithin the compliance of our standards and ethical code. 确保我们的合作伙伴(供应商、供货商、特许经营商)了解福楼的文化和价值观，并在符 合公司标准和道德规范的情况下维持关系。 Detectthe potential of the employees to develop them and stablish a bench for successionplans and to keep the A players as wells as develop the B players andfacilitate the exit for the C players. 发掘员工的潜力并培养他们，建立接班人计划。 Manageall processes and procedures to assure Work Security and Labor Law compliancein China. Support business with Groupe FLO management by delivering all neededHR data. 核查所有流程和程序以确保遵守中国的劳动和安全相关法规。为福楼集团业务发展提供人力资源数据支持。 Directsstaff in the areas of: organizational structure, employment, compensation,employee database maintenance, payroll, benefits administration, employeerelations, orientation/training/development, and policy/procedure development. 在以下领域指导员工：组织结构、员工招聘、薪酬、员工数据维护、工资单、福利管理、员工关系、入职培训/发展和政策/程序制定。 Ensurecompliance with legal regulations on labor and occupational risk prevention,being the maximum representing of the company in legal proceedings. 确保遵守劳动和职业风险预防方面的法律法规，在法律诉讼中最大限度的代表公司。 Responsiblefor conducting wage surveys within labor markets to determine competitive wagerates. Analyzes wage and salary reports and data to determine competitivecompensation. 负责在劳动力市场内进行工资调查，以确定有竞争力的工资水平。分析工资和工资报告和数据，以确定有竞争力的薪酬。 II – Internal / Administration / Communication:内部、行政管理及沟通 EnsureAdmin routine supporting employees to have the great working environment. Manage office supplier, office purchasing,equipment maintenance, property management. 确保行政日常工作，为员工提供良好的工作环境。办公室供应商管理，办公室采购，设备维护，物业管理。 Responsibleand lead team for FLO Team building and company events as planner and facilitator. 负责并带领团队进行团队建设和公司活动的策划和协调。