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  • 全国 | 5年以上 | 大专 | 食宿面议

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 03-28
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    岗位职责 1. 独立负责单体公寓的日常经营和运作,包括客房、前厅、工程、财务及采购等各项职能工作; 2. 确保部门成本及各项费用,得以良好的控制,对公寓的经营结果目标及各项满意度负责; 3. 根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查和更新;  4. 制定部门的年度预算,并确保部门的经营费用控制在预算之内;  5. 负责与行政、供应商及外部人际关系的维护; 6. 协助完成公寓新项目开发及拓展任务;  7. 协助完成部门人才培养。 任职条件 1.大专以上学历,英语口语熟练。  2.有5年以上同品牌星级酒店客房或前厅管理工作经验,客房管理背景优先考虑。  3.熟悉客房部专业知识,熟练使用电脑;有一定工工程经验,同时具备前厅部岗位工作经验。  4.掌握熟悉酒店管理、服务流程和质量标准。  5.具有组织协调能力、应变能力、适应能力、经营能力以及文字表达能力。  6.后续能接受全国以及海外外派。  请注意:您的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全,如您继续申请该职位,即表示您已知晓并认可我们的操作。
  • 全国 | 经验不限 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 03-28
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    岗位职责 1.酒店三大运营部门轮岗学习。  2.通过18到24个月的系统培养,竞聘成长为中层管理者。 任职条件 1.本科及以上学历,应届毕业生或有酒店工作经验者均可,形象气质佳,有意向在酒店行业发展;  2.形象气质良好;  3.英语口语良好,并能进行日常沟通交流;  4.自我职业规划清晰,有意愿和公司共同成长;  5.具有良好的沟通能力,善于团队合作,具备优秀的学习能力和管理潜力;  6.具有高度的工作热情,积极主动,尽职担责,同时具备较强的适应性,能承受较大的工作压力; 请注意:你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全,如您继续申请该职位,即表示您已知晓并认可我们的操作。
  • 西安 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 03-28
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    • 投递简历
    1.负责厨房整体管理工作,包括按照预定信息进行食材水果,到货验收,餐前准备,厨房开关档及检查,物品回收清洗,破损登记,客户意见接受保证和优化出品等工作; 2.负责餐饮环节,保证食品安全及相关出品要求进行提前备货,现场实施,传递至前台服务做好出品。 3.出品中西餐简餐,烘焙 糕点曲奇、果盘(精美果切),糕点点心,特色饮品。
  • 全国 | 经验不限 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 人性化管理
    • 领导好
    • 包吃包住
    • 年底双薪
    服务式公寓 | 2000人以上
    发布于 03-28
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    岗位职责 负责星级酒店客户接待和服务工作,作为未来酒店服务专家岗位进行培养。  工作地点:深圳、杭州、西安、东莞、南京、武汉、贵阳等城市  任职条件 大专以上学历,专业不限;  五官端正,形象气质佳;  亲和力强,性格开朗,有一定的英语口语基础; 能接受酒店班次安排,并意向酒店一线服务专家岗位发展。 请注意:你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全,如您继续申请该职位,即表示您已知晓并认可我们的操作。
  • 全国 | 经验不限 | 大专

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    • 节日礼物
    • 带薪年假
    • 包吃包住
    • 年度旅游
    • 岗位晋升
    服务式公寓 | 1000-2000人
    发布于 03-26
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    【岗位职责】 1、全盘统筹负责所管辖基地的所有工作。 【岗位要求】 1、大专学历(旅游系优先)1年以上酒店经营、管理经验; 2、熟悉经营和管理系统; 3、了解当地相关政策法规; 4、诚信,敬业,注重工作结果; 5、出色的沟通能力和团队建设能力,有亲和力; 6、有很强的执行力,富有激情,能出色完成上级下达的各种指令。
  • 西安 | 3年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 年底双薪
    • 午餐补贴
    • 岗位晋升
    • 技能培训
    • 年终奖金
    • 补充医疗险
    服务式公寓 | 2000人以上
    发布于 02-28
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    Brief Introduction职位简介 ·       Be responsible for the daily management of the engineering department in the property. 主要负责物业工程保安部的日常管理工作。 Major Responsibility主要工作职责 ·       To ensure the "crisis management" policies and procedures created by Ascott Limited Engineering division are fully implemented and be improved and combined with the actual situation of the property. 确保雅诗阁集团所制定的工程部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。 ·       To establish and improve the sound engineering equipment running and operating procedures, to arrange for the regular maintenance of the various types of work, to ensure the normal operation of the equipment for the entire work. 建立健全工程设备的运行和操作程序,合理安排各工种的定期保养维修,确保整个工作设备的正常运行。 ·       Organize and implement for the equipment renovation projects, focusing on maintenance programs, purchasing plans for the spare parts. 组织并实施制定设备更新、改造工程计划,重点大维修保养计划、备件购进计划。 ·       Management and control of the project's progress, quality and cost. 管理控制公司各工程项目的进展、质量、成本。 ·       Handle the Sudden failure of the equipment to ensure that the equipment is back to normal operation in a timely manner. 组织处理设备的突发性故障,确保设备及时恢复正常运转。 ·       To maintain effective communication with supervisors and various departments to ensure timely and accurate information to be delivered. 与上级领导,各部门保持有效的沟通,确保信息及时准确的得以传达。 ·       Lead and manage the project team, validation the subsidiaries’ work plan, co-ordinate the organization of work, to check the implementation of the working schedule. 领导管理工程团队,审定下属班组工作计划,统筹安排工作,检查执行情况。 ·       Regularly provide training to the staff of department. 定期给部门员工进行各相关知识培训。 ·       In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。 ·       Manage and build a high performing Security team, ensuring the team provides a responsive and reliable service to the internal and external stakeholders. 管理和建立一个高效的安保团队,确保团队为内部和外部利益相关者提供可靠的服务。 ·       Ensure that the policies and procedures of the Security Department and "crisis management" developed by the Ascott Group are fully implemented.  Update according to the situation.  确保雅诗阁集团所制定的保安部及《危机管理》的政策及程序完全落实,并结合本物业的实际情况进行必要的补充及完善。 ·       Responsible for the safety matters, including property security, lost and found, key distribution, fire safety, and to ensure the implementation of various safety measures. 全面负责公寓的安全工作,包括物业安全、财务丢失、钥匙分配、消防安全等,确保各项安全措施的执行。 ·       Conduct the formulation and implementation of the company's management system, working procedures, as well as various aspects of security matters and emergency plan on fire control. 负责制定和落实公司的各项管理制度、工作程序以及各项安全﹑消防方面的应急预案。 ·       Conduct formulating the annually security and fire control plan, and the budget of the department. 负责制定治安﹑消防的年度工作计划,及部门各项费用的年度预算。 ·       Responsible for the security of VIP guests and security work for important events. 负责重要宾客或重要的活动及重点部位的安全保卫工作。 ·       Establish a good relationship with the guests, handle the complaints properly. 与宾客建立良好的关系,妥善处理投诉。 ·       Conduct investigation for the activities which related to fire control, accident, injury, damage, intimidation, traffic accidents and other incidents.  Identify the suspect object in a timely manner, prevent accidents. 负责对发生在物业内的涉及到消防、意外事故、受伤、损害、恐吓、交通事故等事件进行调查,及时找出嫌疑对象或提早预防可能出现的意外事故。 ·       When the accidents occur, assist senior management to investigate and take actions promptly, report to the management authorities of the investigation results and process. 当公司发生火灾或各类案件时,协助高层管理人员积极展开调查,及时采取措施,并及时向管理当局报告调查和处理的情况。 ·       Conduct the training the information of "fire, theft, anti-sabotage, explosion-proof, anti-burst accident," responsible for the safety of all department employees. 负责组织开展以“防火、防盗、防破坏、防爆、防突发事故”的“五防”为内容的安全、法制知识的培训,及负责所有部门员工的各项安全管理工作。 ·       Assist and supervise the safety management of the relevant departments of the company, work together with the person in charge of the security work of various departments. 协助和督促公司相关部门的各项安全管理工作,与各部门负责人就安全防护工作保持联络,使物业和谐运转。 ·       Learn from the opinions and suggestions of all aspects of security for property, and make improvements. 及时汲取各方面对于物业安全的意见和建议,并积极改进。 ·       Collect all the information about fire safety equipment and the information of devices protection. 关注搜集所有关于消防的安全设备、保护装置的信息。 ·       Manage logistics and oversee execution of quarterly fire drill. 管理物流并监督季度消防演练的执行情况。 ·       Maintain good relationship with local police, fire control department, and the relevant government departments and to establish good reputation of the property. 与物业所在社区的公安、消防和政府有关部门保持良好的联系,建立物业的良好声誉。 ·       Know well of the staff in a timely manner, to identify and solve problems. 及时了解员工动态,发现并解决问题。 ·       Selection and training of potential employees. 选拔和培养有潜质的员工。 ·       Take shifts on MODS. 定期担任物业值班经理。 Requirements 资质要求 ·       Have college degree and above with good English reading ability。 ·       大专以上学历,有较好的英语阅读能力; ·       Good team organization skills and interpersonal communication skills, be able to communicate effectively with the company's internal and external departments; 良好的团队组织能力和人际沟通技能,能够和公司内部和外部的部门进行有效的沟通; ·       Minimum of 5 years management experience at service apartment/ branding hotels, security training experience is preferred; 有5年以上服务公寓/星级酒店相关管理工作经验,接受过酒店保安培训者优先考虑; ·       Know well of the job-related knowledge such as security, guard, and some legal knowledge; 掌握并熟悉有关安全、保卫、侦破、消防等职务知识,有一定的法律知识; ·       Excellent leadership and management skills with good business sense; 出众的领导管理才能和良好的商业理念; ·       Have strong teamwork spirit, organization and planning skills and good communication skills; 具有很强的团队协作精神、组织及策划能力和良好的沟通技巧; ·       Not colour-blind; 非色盲; ·       Be able to work under pressure. 能承受工作压力。
  • 西安 | 3年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 年底双薪
    • 午餐补贴
    • 岗位晋升
    • 技能培训
    • 年终奖金
    • 补充医疗险
    服务式公寓 | 2000人以上
    发布于 02-28
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    Brief Introduction职位简介 ·       Most effective development and management of sales and marketing team to achieve the desired goals. 最有效的发展和管理市场销售团队并达到预期目标。 ·       Grasp the opportunities to maximize sales revenue for Ascott. 把握机遇为雅诗阁创造最大销售收益。 Major Responsibility主要工作职责 ·       Lead and establish a unity and effective sales team, as well as implement sales plans. 领导和建立团结有效的销售队伍,执行销售计划。 ·       Establish different marketing policies and develop appropriate sales market according to the company sales strategy. 根据公司销售策略,制定不同的销售政策,开发相应销售市场。 ·       Keep in track of customers, maintain existing sales channels and develop new markets. 跟踪客户,维持原有的销售渠道,开拓新的市场。 ·       Control the marketing budget, balance the sales scope and objectives . 控制销售预算、销售范围和销售目标的平衡发展。 ·       Good communication with sales staff, timely resolve internal and external customer complaints. 与销售人员保持良好的沟通,及时解决内外部客户投诉。 ·       Establish and maintain sales database and update progress information. Supervise sales team to update information in required sales system in a timely manner. 建立并维护销售数据库,并及时更新进度信息。监督销售队伍按时更新公司要求的相关系统。 ·       Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 ·       Serve customers, understand their needs and try to satisfy their requirements. 服务客户,了解需求并尽量满足客户的要求。 ·       Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 ·       Prepare and analyze sales reports. 准备、分析销售报表。 ·       Establish good cooperative relationship and reasonable sales strategy and price with other properties in the city. 与同城兄弟物业建立良好合作关系,建立物业间的合理销售策略和价格。 Requirements资质要求 ·       Bachelor degree or above, fluent in listening, speaking, reading and writing English abilities. 大学本科以上学历,流利的英文听、说、读、写能力。 ·       More than 10 years relevant sales experience and 3-5 years experience in hotel sales management. 10年以上相关销售经验,3-5年酒店销售管理工作经验。 ·       Outstanding leadership and management skills as well as good business vision. 出众的领导管理才能和良好的商业理念。 ·       Strong observation and reacting abilities, as well as strong logical thinking ability. 较强的观察力和应变能力,较强的逻辑思维能力。 ·       Good interpersonal communication skills to effectively carry out internal / external communications. 良好的人际沟通能力,能有效地进行内/外部沟通。 ·       Enthusiastic working attitude and a strong sense of responsibility. 高度的工作热情,责任心强。 ·       Can withstand strong working pressure. 能承受较强的工作压力。
  • 西安 | 3年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 年底双薪
    • 午餐补贴
    • 岗位晋升
    • 技能培训
    • 年终奖金
    • 补充医疗险
    服务式公寓 | 2000人以上
    发布于 02-28
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    Job Description职位简介   ·       Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the standards of Ascott. 带领前厅部员工提供给客户有效及满意的客户服务,使之达到雅诗阁的标准要求。 Major Responsibility主要工作职责 ·       To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property. 确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要的补充及完善。 ·       Responsible for supervision the daily check-in, check-out, cash advance or cash received upon check out, reservation, greeting work done by guest service staff. 负责对前厅部员工处理日常入住,退房,现金管理,预定及接待工作进行监督。 ·       Appropriately arrange normal work and rest schedule for guest service staff. 安排好前厅部员工的正常作息时间。 ·       Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service. 确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。 ·       Maintain the good communication and coordination with all hotel partners. 保持各酒店合作方的良好沟通和协调。 ·       Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors. 妥善和及时处理客户的要求、询问和投诉。如有需要,及时向上级汇报。 ·       Ensure that key risks arising from Guest Services activities are proactively identified, assessed, monitored, reported and resolved 确保主动识别、评估、监控、报告和解决前厅部活动产生的关键风险。 ·       Ensure compliance with Ascott and related policies, procedures and standards. 确保并遵守雅诗阁相关的政策、程序和标准。 ·       Be a property manager on duty on a regular basis. 定期担任物业值班经理。 ·       Periodical training to all department staff. Plan and roll out Guest Service training programme (OJT). 定期对前厅部员工进行必要的培训。计划并执行前厅部培训项目(在岗培训)。 ·       In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。 ·       Any other tasks assigned by supervisor. 完成领导交办的其他工作。 Requirements资质需求 ·       Degree or above, major in hotel management, tourism or graduate in language related disciplines; 本科以上学历,酒店管理、旅游类或者语言类专业毕业; ·       More than 3 years work experience in reception department of serviced apartment/star hotels; 具有3年以上服务公寓/星级酒店前厅管理工作经验; ·       Good communication skills, good English / Japanese / Korean capabilities; 良好的沟通能力,具备良好的英语/日语/韩语能力; ·       Good grooming, familiar with workflow of reception; 良好的仪容仪表,熟悉前厅工作流程; ·       Good communication skill, able to work under pressure. 善于沟通,能够承受工作压力。
  • 西安 | 3年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 年底双薪
    • 午餐补贴
    • 岗位晋升
    • 技能培训
    • 年终奖金
    • 补充医疗险
    服务式公寓 | 2000人以上
    发布于 02-28
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    Job Description职位简介  ·       As the manager, you will be in charge of the management of Housekeeping Department, and ensure that all Ascott standards are adhered to. 负责客房部的管理,使之达到雅诗阁所要求的标准。   Major Responsibility主要工作职责 ·       Involve in making and implementing Housekeeping policies and standards. Prepare annual housekeeping furniture, fitting and equipment, operation equipment and the department’s operation budget. 参与制定并执行客房部的相关政策及规定。准备年度客房部家具、配件和设备、运营设备和客房部运营的预算。 ·       Supervise staff to comply with rules and regulations, ensure operation procedures and service standards are met. 督导客房部的员工遵守规章制度,严格按规定的操作流程和服务标准工作。. ·       Monitor the status of apartments every day, guide supervisors to manage attendants, and guarantee the implantation of work plan. 掌握每日客房情况,指导客房领班层管理人员,落实全面的工作计划。 ·       Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms, luggage rooms and offices) are kept clean and well maintained. 监督住客设施、公共区域及后勤(包括仓库、行李室及办公室)的干净及维护保养良好。 ·       Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and equipments are clean. 配合销售部门,保证客房最大出租率和客房设备设施清洁方面的完好。 ·       Work closely with other department managers to contribute to the operation of the property. 及时与其他部门经理做好沟通协调工作,确保物业的正常运营。 ·       Strengthen connection with other Ascott properties, make sure the information sharing requested by guest service. 加强与雅诗阁旗下其他服务公寓之间的联络,确保客人服务要求的信息共享。 ·       Assist residence manager to meet and provide a fond farewell to important/group guests, provide service for important activities/events. 协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。 ·       Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests. 检查贵宾房、探望患病的客人, 尤其是长住客。 ·       Ask guests their opinion of housekeeping work, deal with complains properly, improve housekeeping service. 主动征询宾客意见,妥善处理宾客投诉,努力改进服务工作。 ·       Monitor and control items consumption and the usage of cleaning equipments, manage regular stock inventory. 监督、控制客房各种物品的消耗以及清洁设备的使用;定期做好部门的盘点工作。 ·       Control Lost & Found, report management and file storage, conduct expenditure estimation. 监督客人遗留物品的处理;监督报表的管理和档案资料的储存;做好本部门的开支预算。 ·       Improve staff quality, inspire initiative, encourage staff to attend training programs. Plan and roll out Housekeeping training programme (OJT). 提高部门员工的素质,鼓励下属发挥工作积极性,积极参加培训。计划并执行客房部培训项目(在岗培训)。 ·       Communicate with staff on a timely basis, find out and solve problems. 及时了解员工动态,发现并解决问题。 ·       Promote and train high-potentials. 选拔和培养有潜质的员工。 ·       Take the Manager-on-duty job regularly. 定期担任物业值班经理工作。 ·       In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。 ·       Other duties assigned by superiors. 完成上级交办的其他任务。   Requirements资质需求 ·       College degree or equivalent; 大专或同等以上学历; ·       Minimum three years supervisory working experience in hotel or serviced residence, pre-opening experience preferred; 有3年以上的服务公寓/星级酒店客房管理工作经验,有酒店筹备工作经验者优先考虑; ·       English listening/speaking/reading/writing skills preferred; 有一定的英文听/说/读/写能力者优先考虑; ·       Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards; 熟悉并掌握客房部专业知识、客房管理、服务流程和质量标准; ·       Sense of initiative, ability to obey, team spirit, enthusiasm of serviced residence/hotel; 具有主动性和服从精神,有良好的团队精神,并热忠于服务式公寓/酒店的服务事业; ·       Strong ability to organize and coordinate, flexibility, ability to execute, good language expression capability, and information management skills; 具有组织协调能力、应变能力、执行能力,以及良好的文字表达能力和信息管理能力; ·       Strict compliance with procedure, good communication skills, ability to answer questions and deal with emergency; 严格按照程序做事且具有良好的沟通能力,能解决宾客提出的问题,处理突发事件的能力; ·       Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.); 熟练使用电脑,熟悉Microsoft Office软件(例如:Word、Excel、PowerPoint、Outlook等); ·       Ability to work under pressure. 能承受工作压力。
  • 西安 | 1年以上 | 本科

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    服务式公寓 | 2000人以上
    发布于 02-23
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    Assist the department head to draw and implement Ascott pan- China media strategy and plan. 协助部门负责人制定和实施雅诗阁全中国媒体战略和计划。  • Establish and maintain pan-China media relationship. 建立和维护全中国媒体的关系。  • Craft and disseminate all China-related press releases in English and Chinese at Cluster Level and co-ordinate with Group HQ for Group-level releases. 起草和传播所有国内区域层面的中英文新闻稿,并与集团总部协调,传播集团层面的相 关新闻。  • Manage and monitor performance of media monitoring agency. 管理和监控媒体监测机构的工作。  • Arrange, supervise and host media FAM trips and media trial stays at Ascott properties . 安排,监督和主办媒体机制考察和安排媒体在雅诗阁物业的试住活动。  • Plan, supervise preparations and execute media events; e.g. properties launch, media receptions etc. 计划,监督准备工作以及执行媒体活动,例如物业推出,媒体接待等。  • Facilitate all media queries and interview requests for both domestic and overseas-based media. 协助解答所有国内和海外媒体的询问和处理其采访请求。  • Manage social media related issues. 管理社交媒体相关事宜。  • Organize media training for the management. 为管理层组织安排应对媒体的技巧的培训。  • Compile monthly media Report to the management. 编制每月媒体报告。  • Responsible for budgeting update and expense monitoring for all related media projects. 负责预算更新,并负责所有相关媒体项目的费用监管。  • Assist the department head to treat media crisis. 协助部门负责人应对媒体危机。  • Draft management speeches and other company documents. 起草管理层的讲稿和其他公司文件。  • And other tasks as request. 完成上级主管指派的其他工作。
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